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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
2 reviews
0 helpful votes
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Great verification call
May 4, 2022

I have had good experience hiring freelancers on your platform and now, as I'm also offering my help to verify the investment readiness of startups and to develop valuation reports for startups I had a great call from your staff to verify my experience and background.

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Date of experience: May 4, 2022
New Zealand
1 review
0 helpful votes
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Very quick response
May 4, 2022

Very impressed with the clear and quick response. Please give my thanks to Amy V. I appreciate it!

Date of experience: May 3, 2022
VE
1 review
0 helpful votes
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Very good respond
May 3, 2022

The response that the freelance staff gave me was timely and adjusted to my requirement. They also explained to me what I was doing wrong to correct it.

Date of experience: May 3, 2022
Sri Lanka
1 review
0 helpful votes
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Amazing and friendly staff
May 3, 2022

Really fast and friendly staff. I really appreciate it.

Date of experience: May 3, 2022
Peru
1 review
0 helpful votes
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BUEN TRABAJO
May 3, 2022

En general sobre el contacto con pocos clientes potenciales a mejorado este inicio de año, sobre todo los clientes de 20-45 años promedio, por ser más actualizados con vanguardia artística (Inglaterra, Francia y USA) y yo encajo muy bien con ellos, pero por otra parte, los clientes mayores de 45 años (Australia, Nueva Zelanda, China) son un poco difíciles de trabajar por el manejo discursivo de su escritura, es más complicado entender aspectos de su cultura por estar enfocados en la realización objetiva de su proyecto comercial que tiene como característica minimizar el aspecto artístico de cada pieza gráfica (piden un trabajo muy puntual y acorde a su necesidad de un producto comercial). Pero en general, Freelancer es una plataforma muy potente y de gran movimiento de artistas y clientes que promete mucho a futuro. Agradezco el buen criterio de los que manejan la plataforma por enfocar mejor el encuentro Artista-Cliente. Gracias equipo

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Date of experience: May 3, 2022
Hungary
1 review
0 helpful votes
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Withdrawal time
May 3, 2022

Hello,

I received a prompt and quality answer for my question, so I'm satisfied with the support.

Best,
David

Date of experience: May 3, 2022
India
1 review
0 helpful votes
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Good
May 3, 2022

It was good not too fast but still good, it can be better by fast response

Date of experience: May 3, 2022
Nepal
1 review
0 helpful votes
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Horrible Experience!
June 2, 2022

Freelancer has been a pain in the butt. Other platforms, like upwork, Fiverr, Guru, pph, are way better.
This is my story.
I was awarded an hourly contract; I worked day and night, finished the project. In the meantime, Freelancer released the milestones (hourly contracts are paid automatically every week)... Once there was a sizable amount ($2000+) I decided to withdraw the funds. The withdrawal was canceled, and an email saying "your client needs to verify his account before the payment can be released" was sent to me. Because the client was nice, and was impressed with my work. Upon my request, he decided to go through the verification process (not easy). I had to help him through the verification. If I wanted, I could have just asked him to withdraw from freelancer, and pay me directly. But since I have been with freelancer for over 7 years, I decided to not cut them off. It turns out, Freelancer did not appreciate this.

Long story short; after about 2 weeks, that the funds have been deducted from client account, I still dont have the funds. The support is even horrible.

If you are new and are thinking of joining freelancer; my advice: "Dont waste your time!". Use Upwork instead

Date of experience: May 2, 2022
Switzerland
1 review
0 helpful votes
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Really good
May 2, 2022

They accepted to refund the fees, thank you very much

Date of experience: May 2, 2022
Colorado
1 review
0 helpful votes
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I have been using Freelancer for several years now and I have not only found Freelancer to be an enjoyable and professional experience, I have saved a lot of my valuable time and money by hiring people who are much better than me to quickly and correctly perform engineering tasks. I would also like to point out that Freelancer is helping the whole world become more functionally connected and un-prejudice.

Date of experience: May 2, 2022
Greece
1 review
0 helpful votes
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Verification
May 2, 2022

I had an Interview with Chelsea from the Verification team, regarding my application to become a verified Freelancer. She was excellent and explain all details needed despite my bad internet conection. Thank you for verifying me.

Date of experience: May 2, 2022
Ukraine
1 review
0 helpful votes
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I found that my university was not in lists for educational verification. And I'm very happy that your support team has solved this problem very fast. Thank you!

Date of experience: May 2, 2022
India
1 review
0 helpful votes
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Awesome
May 2, 2022

Very quick and awesome interview had got full insight on freelancer program and the purpose of verification in this portal

Date of experience: May 2, 2022
Kenya
1 review
0 helpful votes
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Very Happy Freelancer!
May 2, 2022

Chelsea was very helpful. I have always wanted to be verified by Freelancer.com and truly it is a great feeling to be verified. Thanks a lot team Freelancer.com

Date of experience: May 2, 2022
Australia
1 review
0 helpful votes
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Chelsea was great
May 2, 2022

She was polite, easy to talk to and answered all my questions perfectly!

Date of experience: May 1, 2022
Belgium
1 review
0 helpful votes
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Wonderful!
April 30, 2022

The support team with proper knowledge of what is going on and with fast reply.
Also attitude was polite and supportive.

Date of experience: April 30, 2022
Colombia
1 review
0 helpful votes
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Deposit Refund
April 30, 2022

The deposit refund was made in less time than I could have expected.

Date of experience: April 30, 2022
Argentina
1 review
0 helpful votes
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La mejor plataforma para trabajar
April 29, 2022

Hace mas de un año que trabajo en esta plataforma y resulta ser muy profesional y seria. Gracias a freelance pude acrecentar mis ingresos

Date of experience: April 29, 2022
Spain
1 review
0 helpful votes
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Fast and good service
April 29, 2022

Thank you for your kind support, everything OK! Nothing to complain

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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Good Experience
April 29, 2022

I had over all a good experience with Mohammad! He was patient and courteous. Delivers the project on tjmw

Date of experience: April 29, 2022