Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Freelancer support team was swift and professional when handling my predicament. Thank you so much.
Very Good Interview
Chelsea V. Really So Friendly she helped me to get the verified badge
And she know how to speak with non native English language speakers. I understood Everything
I am so Happy
Thanks So much and Have a nice day to you
I'm afraid when my payment was locked. I wished it will be solved quickly. As long as it can be resolved quickly, I have no other opinion.
It was a great experience of mine having conversation. At first I was in doubt but later when she started asking question that thing comforted me and later on everything goes well. I personally give more than 5 stars to her in terms of professionalism & Communication.
The staff member I talked with was so kind and verified my account during the interview
Excellent assistance regarding a dispute with a freelancer
Macall was such a pleasant and understanding guy, i contacted him like 6 months after he reached out for me, because i was away from the site, and we managed to pick up, and finish the application in just couple of minutes.
Everything went smooth
An employer contracted me to do a job for him in risk management worth $700. He created a milestone and when I submitted the final copy of the project for him to go through and let me know if it's okay, he immediately disabled automatic billing and never replied my messages again. I pleaded with him to pay me to no avail and when I even see him online, he won't response to me when I write. I was shock because this employer was pressurizing me on daily basis to complete the project on time.
I contacted the support team and they sent a remainder message to the employer vis à vis his obligation. Though the employer haven't reacted singe one week, I am glad the support team took their time to intervene though. I was equally Planning to use part of this money to renew my professionnal membership which expires on the 24th of this month couple with the fact that l'm a single mom of 4 kids.
Interviewer "Chelsea V" is doing great job. She understand All Things very Well. Thanks for verifying my account.
It was nice talking to the representative and I addressed all the questions which were asked during the intraction.
Initially the discussion was interrupted due to my device problem but at last there was a fruitful and lively discussion. Which is definitely memorable. Thank you for your overall cooperation.
Thank you Freelancer & Freelancer Team.
Yo hablo español solamente, pero traduciendo del Inglés los mensajes de texto, nos entendimos perfectamente.
Freelancer support team resolved my issue quickly with their best.
This is 4th time for me and every time I was happy with their dedicated support.
Please don't hesitate to contact the freelancer support with your any issues and I'm sure they'll help you greatly.
Thank you again!
Excellent service with considerable supports. Freelancer double checked my information via online chat and provided recommendation to improve the profile.
Good support and great service. Call made on time and we are happy.
Everything was smooth and great. Only improvement would be the interview timeframes. They could be expanded.
Assistance of Chelsea V. Was very nice, thanks!
I wanted to get the verified badge on my profile and she conducted me to all the KYC and interview process. Process was SUPER FAST because she was super flexible and attend with me with all the time and dedication.
I really appreciate it Chelsea.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

