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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Changing comment
April 29, 2022

Freelancer support team was swift and professional when handling my predicament. Thank you so much.

Date of experience: April 29, 2022
Egypt
1 review
0 helpful votes
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Great Communication
April 29, 2022

Very Good Interview
Chelsea V. Really So Friendly she helped me to get the verified badge
And she know how to speak with non native English language speakers. I understood Everything
I am so Happy
Thanks So much and Have a nice day to you

Date of experience: April 28, 2022
North Macedonia
1 review
0 helpful votes
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Payment was locked
April 28, 2022

I'm afraid when my payment was locked. I wished it will be solved quickly. As long as it can be resolved quickly, I have no other opinion.

Date of experience: April 28, 2022
Pakistan
1 review
0 helpful votes
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Nicely Replied
April 28, 2022

Support has reply me very timely, Thanks for your support.

Date of experience: April 28, 2022
Sri Lanka
1 review
0 helpful votes
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Communication level of the CS team is too low, but helped to solve the problem

Date of experience: April 28, 2022
India
1 review
0 helpful votes
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It was a great experience of mine having conversation. At first I was in doubt but later when she started asking question that thing comforted me and later on everything goes well. I personally give more than 5 stars to her in terms of professionalism & Communication.

Date of experience: April 28, 2022
Iowa
1 review
0 helpful votes
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Verified Freelancer
April 28, 2022

The staff member I talked with was so kind and verified my account during the interview

Date of experience: April 27, 2022
Cyprus
1 review
0 helpful votes
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Freelancer Support
April 27, 2022

Excellent assistance regarding a dispute with a freelancer

Date of experience: April 27, 2022
BA
1 review
0 helpful votes
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Review of conversation with Macall
April 27, 2022

Macall was such a pleasant and understanding guy, i contacted him like 6 months after he reached out for me, because i was away from the site, and we managed to pick up, and finish the application in just couple of minutes.

Everything went smooth

Date of experience: April 27, 2022
Cameroon
1 review
0 helpful votes
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An employer contracted me to do a job for him in risk management worth $700. He created a milestone and when I submitted the final copy of the project for him to go through and let me know if it's okay, he immediately disabled automatic billing and never replied my messages again. I pleaded with him to pay me to no avail and when I even see him online, he won't response to me when I write. I was shock because this employer was pressurizing me on daily basis to complete the project on time.
I contacted the support team and they sent a remainder message to the employer vis à vis his obligation. Though the employer haven't reacted singe one week, I am glad the support team took their time to intervene though. I was equally Planning to use part of this money to renew my professionnal membership which expires on the 24th of this month couple with the fact that l'm a single mom of 4 kids.

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Date of experience: April 27, 2022
Pakistan
1 review
0 helpful votes
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Best Interview
April 27, 2022

Interviewer "Chelsea V" is doing great job. She understand All Things very Well. Thanks for verifying my account.

Date of experience: April 27, 2022
India
1 review
0 helpful votes
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Nice intraction
April 27, 2022

It was nice talking to the representative and I addressed all the questions which were asked during the intraction.

Date of experience: April 27, 2022
Bangladesh
1 review
0 helpful votes
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Initially the discussion was interrupted due to my device problem but at last there was a fruitful and lively discussion. Which is definitely memorable. Thank you for your overall cooperation.
Thank you Freelancer & Freelancer Team.

Date of experience: April 27, 2022
Argentina
1 review
0 helpful votes
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Yo hablo español solamente, pero traduciendo del Inglés los mensajes de texto, nos entendimos perfectamente.

Date of experience: April 26, 2022
Massachusetts
1 review
0 helpful votes
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Great!
April 27, 2022

Chelsea was kind, knowledgeable, and polite. An absolute pleasure to speak with.

Date of experience: April 26, 2022
Ukraine
1 review
0 helpful votes
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Dedicated Support for Freelancers
April 26, 2022

Freelancer support team resolved my issue quickly with their best.
This is 4th time for me and every time I was happy with their dedicated support.
Please don't hesitate to contact the freelancer support with your any issues and I'm sure they'll help you greatly.
Thank you again!

Date of experience: April 26, 2022
Japan
1 review
0 helpful votes
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Process of verified freelancer
April 26, 2022

Excellent service with considerable supports. Freelancer double checked my information via online chat and provided recommendation to improve the profile.

Date of experience: April 26, 2022
India
1 review
0 helpful votes
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Great Support
April 26, 2022

Good support and great service. Call made on time and we are happy.

Date of experience: April 25, 2022
Turkiye
1 review
0 helpful votes
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Approved freelancer feedback
April 26, 2022

Everything was smooth and great. Only improvement would be the interview timeframes. They could be expanded.

Assistance of Chelsea V. Was very nice, thanks!

Date of experience: April 25, 2022
Costa Rica
1 review
0 helpful votes
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I wanted to get the verified badge on my profile and she conducted me to all the KYC and interview process. Process was SUPER FAST because she was super flexible and attend with me with all the time and dedication.

I really appreciate it Chelsea.

Date of experience: April 25, 2022