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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Costa Rica
1 review
0 helpful votes
Follow Anthony C.
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I wanted to get the verified badge on my profile and she conducted me to all the KYC and interview process. Process was SUPER FAST because she was super flexible and attend with me with all the time and dedication.

I really appreciate it Chelsea.

Date of experience: April 25, 2022
Texas
1 review
0 helpful votes
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Chelsea did an amazing job with the verification process! Even though I couldn't see her, I felt her kindness through the screen. She was incredibly nice and made an intimidating process feel transparent and much less scary. I really hope we cross paths again!

Date of experience: April 25, 2022
Argentina
1 review
0 helpful votes
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Buena atención y resolución de dudas y consultas del soporte técnico.
Muchas opciones de trabajos en diferentes idiomas y niveles de experiencia.

Date of experience: April 25, 2022
Pakistan
1 review
0 helpful votes
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EXCELLENT SUPPORT
April 25, 2022

Experience was excellent. The support staff was helpful, even though the mistake was my own, they were helpful and accommodating. Happy to have another chance to be working on Freelancer.com :)

Date of experience: April 25, 2022
Pakistan
1 review
0 helpful votes
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Interview with Chelsea
April 25, 2022

Today, I had my freelancer verification interview by Chelsea. She made the whole experience smooth for, came on time, asked me some questions, and gave me the freelancer verified badge. I am also thankful Noah who pursued me in doing this and he contacted me twice with explanation, benefits, and preparations I need to do for the interview.

Thanks to freelancer verification staff Chelsea and Noah.

Date of experience: April 25, 2022
Saudi Arabia
1 review
0 helpful votes
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Fairness and speed of follow-up more than I expected. As much of them quick response and direct I feel they are work for them benefit/money to got from me. After a few days, it became clear to me that they had already fixed the problem before I asked them to help me. Big Thanks again

Date of experience: April 25, 2022
India
1 review
0 helpful votes
Follow DARSHAK U.
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They are very helpful.
Nice to talk with chelsea.
She give me great suggestion for improve profile and get more project

Date of experience: April 25, 2022
Ghana
1 review
0 helpful votes
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My expreience with Chelsea V
April 25, 2022

I really appreciate talking with speaking with Mrs. Chelsea V. I clearly understood her even though English is not my native language, It was clear and understandable. Gave me permission to finish speaking before she continued even though she's older than me ( though I couldn't see her face, her voice does show it) and has more privilege than me. I really appreciated that. Sweet voice too... hahaha

Date of experience: April 25, 2022
Spain
2 reviews
0 helpful votes
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Profile review
April 25, 2022

I was very happy with the review process. Chelsea asked me a lot of detailed questions about my profile, my skills and work experience. I think this review process is very important as it establishes trust on the Freelancer platform. Thank you!

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Date of experience: April 25, 2022
Pakistan
1 review
0 helpful votes
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Chelsea is very professional
April 25, 2022

It was very good experience for me. As I was ready few minutes prior of decided time so she didn't mind to join the call early to save my time.

Date of experience: April 24, 2022
Argentina
1 review
0 helpful votes
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Excellent
April 25, 2022

Chelsea was very kind to me in the interview, she explained everything related to the program, which made the meeting very bearable, was a excelent experience with freelancer. Thanks you

Date of experience: April 24, 2022
India
1 review
0 helpful votes
Follow SNEHAL G.
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I had an excellent experience with Freelancer Support team as they issues all of the issues mentioned below:
- Whether sharing e-mail address is allowed or not.
- Whether one can communicate outside the Freelancer platform
- Whether one can use Google Meet or not.

Date of experience: April 24, 2022
Australia
1 review
0 helpful votes
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Thank you freelancer for helping out with a dispute with my freelancer. Unfortunately the freelancer I chose took way too long to deliver. Freelancer came in and blocked his account so he was forced to complete my job before anything else was released. This is not an ideal working situation but sometimes its the only way so thank you

Date of experience: April 22, 2022
GB
1 review
0 helpful votes
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Good Support!
April 22, 2022

Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool! Cool!

Date of experience: April 22, 2022
Poland
1 review
0 helpful votes
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Milestone-release
April 22, 2022

Customer support helped me resolve a milestone-release issue I had. They were swift with their response.

Date of experience: April 22, 2022
France
1 review
0 helpful votes
Follow Fatemeh A.
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Finding client problem
April 22, 2022

I have good experiences and good qualification but I can't find client beacuse I don't have any reviews.
I don't know how can I solve this problem.
Maybe freelancer team could help people like me.

Date of experience: April 22, 2022
GB
1 review
0 helpful votes
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Resolving a dispute.
April 22, 2022

Resolving a dispute with one of the freelancers was fast and sufficient. Freelancer team replied immediately, when we ran it to issue, with on of the users.
Money was refund and dispute resolved.

Freelancer team did a great job.

Date of experience: April 22, 2022
Armenia
1 review
0 helpful votes
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Verification
April 22, 2022

The Freelancer staff was nice and interesting to talk with. All questions were informative. It was pleasure for me to talk with.

Date of experience: April 22, 2022
Romania
1 review
0 helpful votes
Follow Corneliu-Stefan D.
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I found Chelsea and Avery to be very helpful in regards to the verification process.
I like that they co-ordinated and have helped me with the steps needed.
I think they're both doing a great job and I feel fortunate to have benefited from their support and going forward I'd like to consider them as my contacts if I need further help.

Date of experience: April 22, 2022
Ecuador
1 review
0 helpful votes
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Macall
April 22, 2022

Thanks to Macall, I was able to achieve one of my most important goals since I started freelancing. Thanks for introducing me to the preferred program, it's a big update.

Date of experience: April 21, 2022