Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
Follow Jhorman A.
Unfollow Jhorman A.
Share Review
Report Review

Awesome
April 22, 2022

Was an amazing experience, Chelsea She was very attentive and communicative, and she was patient and able to understand my bad English.

Date of experience: April 21, 2022
Pakistan
1 review
0 helpful votes
Follow Khurram Q.
Unfollow Khurram Q.
Share Review
Report Review

Always helpful and caring team. Thanks, A lot. And have a great day.

Date of experience: April 21, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Mansour M.
Unfollow Mansour M.
Share Review
Report Review

The best Freelancers platform
April 22, 2022

I met Chelsea, she was amazing and answered all my questions and concerns, honestly, my experience on freelancer.com was very excellent and I loved the platform and all the projects they were great chances for me, I just have one note on the withdrawal process it's taking long days to be received on my bank account I hope to find a better way and express transfer as I am in Saudi Arabia I didn't found my country list it with the express transfers hopefully this concern will be improved, so far I have wire transfer request from 11. April. 2022 not received, I have reported a follow-up ticket with the freelancer support regarding this issue. My general feedback I am satisfied with the platform I feel you working hard to support the freelancers and doing continuous improvements, I am sure the withdrawal process for Saudi Arabia will be improved as well soon. Good luck!

Date of experience: April 21, 2022
Pakistan
1 review
0 helpful votes
Follow Ahsan X.
Unfollow Ahsan X.
Share Review
Report Review

Great conversation.
April 22, 2022

The conversation with Chelsea went very well, she is very professional.

Date of experience: April 21, 2022
New York
1 review
0 helpful votes
Follow Yehudis M.
Unfollow Yehudis M.
Share Review
Report Review

Freelancer Verifier
April 22, 2022

I had a great experience with Chelsea. She was kind, considerate, informative, and explained everything well.

Date of experience: April 21, 2022
Pakistan
1 review
0 helpful votes
Follow Zulfiqar U.
Unfollow Zulfiqar U.
Share Review
Report Review

Nice assistance
April 22, 2022

The Chelsea provides great assistance in regards to the verified badge. It was a smooth process.

Date of experience: April 21, 2022
Colombia
1 review
0 helpful votes
Follow JUAN MANUEL A.
Unfollow JUAN MANUEL A.
Share Review
Report Review

Observations
April 21, 2022

Related to the case that happened to me, I think they should restrict an employer profile from being deleted, at least until it receives its respective evaluation. Imagine that you cannot make a negative comment to that employer because he no longer exists, and most likely he will create a new profile with you and mislead other freelancers.

Date of experience: April 21, 2022
Morocco
1 review
0 helpful votes
Follow abd elouakil H.
Unfollow abd elouakil H.
Share Review
Report Review

GREAT
April 21, 2022

A GREAT EXPERIENCE A very nice and enjoyable experience. I spoke with a video call with a polite girl and she speaks well.

Date of experience: April 21, 2022
Germany
1 review
0 helpful votes
Follow Filip W.
Unfollow Filip W.
Share Review
Report Review

Video Interview for verified badge
April 21, 2022

It was a great pleasure to talk with Chelsea. Perfectly explained and excellent communication.

Date of experience: April 21, 2022
India
1 review
0 helpful votes
Follow Ketan A.
Unfollow Ketan A.
Share Review
Report Review

Very Good
April 21, 2022

Very helpful and smooth experience throughout the process. Team was very prompt in supporting and closing process. Thanks to Macall & Chealse.

Loading...
Date of experience: April 20, 2022
India
1 review
0 helpful votes
Follow SNEHAL T.
Unfollow SNEHAL T.
Share Review
Report Review

Freelancer Support is really fantastic, they gave me an appropriate answer to the question that I had raised from my end. They even followed it up by referencing the links I had given them. It is a really wonderful experience. I hope Freelancer Support Team is able to provide everyone with correct answers to all questions that are raised. I wish them all the best!

Date of experience: April 20, 2022
Turkiye
1 review
0 helpful votes
Follow özlem L.
Unfollow özlem L.
Share Review
Report Review

Explained perfectly
April 20, 2022

Ticket reference: NIBM-5674-SWXG

I had a client who wantted to talk outside the website and after a while wanted deposite from me, so i opened a ticket and thanks to Judith J. She explained my problem really detailed so thanks to her i realised there was a scam about my client, so i am really greatfull thank to her.

Date of experience: April 20, 2022
India
1 review
0 helpful votes
Follow Jenish M.
Unfollow Jenish M.
Share Review
Report Review

Very nice support
April 20, 2022

I like the way to support they provide very nice support to client and freelancers

Date of experience: April 20, 2022
India
1 review
0 helpful votes
Follow Kiran Z.
Unfollow Kiran Z.
Share Review
Report Review

Late but atleast solved my issue
April 20, 2022

It took time for a simple task like unling phone number. It should have been resolved under 3 days.
Still great work guys. Support services are hard, you guys are amazing. Thank you.

Date of experience: April 20, 2022
Sri Lanka
1 review
0 helpful votes
Follow Udari P.
Unfollow Udari P.
Share Review
Report Review

Good service
April 20, 2022

My released milestones are locked. Then, I have made a ticket. They takes 2-3 days to resolve the problem. Anyway thank you.

Date of experience: April 20, 2022
Pakistan
1 review
0 helpful votes
Follow Uzair G.
Unfollow Uzair G.
Share Review
Report Review

Quick and best interview!
April 20, 2022

The interview was quite simple and straight forward and I appreciate the way they handle these interviews.

Date of experience: April 20, 2022
Serbia
1 review
0 helpful votes
Follow Milan G.
Unfollow Milan G.
Share Review
Report Review

I am not sure really what to say except perfection. Thank you very much for everything.

Date of experience: April 19, 2022
Pakistan
1 review
0 helpful votes
Follow Anas U.
Unfollow Anas U.
Share Review
Report Review

Great effective response
April 20, 2022

I am so glad to see the most quickest response from FREELANCER rather than other platform the customer services are so great here

Date of experience: April 19, 2022
AE
1 review
0 helpful votes
Follow Najib H.
Unfollow Najib H.
Share Review
Report Review

Feedback
May 19, 2022

Overall the response was satisfactory. However, some improvement is required in terms of dealing quickly with requests

Date of experience: April 19, 2022
RU
1 review
0 helpful votes
Follow Sergey Z.
Unfollow Sergey Z.
Share Review
Report Review

Smooth experience
April 19, 2022

Thank you, Chelsea for you help with verification process, it was really great.

Date of experience: April 19, 2022