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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified Freelancer
April 19, 2022

Was nice talking with Chelsea She really amazing. Talk politely & get clarifications from my side.

Thank you for the help Chelsea

Date of experience: April 18, 2022
India
1 review
0 helpful votes
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It was wonderful and much friendly than I expected!

Date of experience: April 18, 2022
Egypt
1 review
0 helpful votes
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Appreciation
April 19, 2022

I would like to show my gratitude to the support and follow up with freelancers

Date of experience: April 18, 2022
Pakistan
1 review
0 helpful votes
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Authentication of debit card
April 18, 2022

I really appreciate the freelancer team who provided assistance

Date of experience: April 18, 2022
India
1 review
0 helpful votes
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Excellent!
April 18, 2022

Chelsea made sure I was comfortable in the interview, she was polite and listened to my answers. It was great!

Date of experience: April 17, 2022
India
1 review
0 helpful votes
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Interview for verfication
April 18, 2022

Chelsea was very good at her communication. She patiently listened to me and understood my skills, experience, and passion. She provided clear answers to my queries too.

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Date of experience: April 17, 2022
India
1 review
0 helpful votes
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Excellent Support Team
April 17, 2022

I have had an excellent experience with the support team. The responded promptly and addressed my queries exactly the way I was looking for.

Date of experience: April 17, 2022
Canada
1 review
0 helpful votes
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Very helpful and quick
April 17, 2022

Needed to update a feedback and even though I wasn't able to do it myself they were able to assist me and very quickly. Thanks

Date of experience: April 16, 2022
GB
1 review
0 helpful votes
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Yes
April 15, 2022

I'd love to see a "report this post" button to save having to write an email about these in the future

Date of experience: April 15, 2022
Illinois
1 review
1 helpful vote
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I was charged for services I didn't receive. It is posted to my credit card. I've sent no less than 5 emails trying to rectify this situation but I get answers to questions I didn't ask. I have already posted an inquiry to American Express, but I don't understand why this can't be resolved by Freelancer. I will never use this service again. If there was a phone number that I could call, it would make this infinitely easier.

Date of experience: April 14, 2022
Nigeria
1 review
0 helpful votes
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Swift and detailed response.
April 14, 2022

I got feedback with regards the card authorization issue I was experiencing in a fast and reliable manner. Cleared up some fears and put me at ease.

Date of experience: April 14, 2022
Turkiye
1 review
0 helpful votes
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THANKS FOR HELP
April 14, 2022

Thank you very much for the help of the Freelancer team. It was very useful.

Date of experience: April 14, 2022
Pakistan
1 review
0 helpful votes
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Quick response
April 14, 2022

The staff did their best to ensure I was satisfied and responded quickly to my needs and requirements. Very professional and friendly!

Date of experience: April 14, 2022
Tennessee
0 reviews
0 helpful votes
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Amazing support
April 13, 2022

I have had several occasions on where I had to reach out to support, and actually I have 11 tickets... ALL of them were handled professionally and very quickly! The whole support team deserves a KUDO.

Date of experience: April 13, 2022
Bangladesh
1 review
0 helpful votes
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Good Experience
April 13, 2022

Great experience working with Freelancer. Thanks for giving me this opportunity. Thank you.

Date of experience: April 13, 2022
India
1 review
0 helpful votes
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Dame good
April 13, 2022

Freelancing is my full time job. I love it
I started freelancing in 2017 and now i m growing very fast in freelancing here is lots of projects so i have skill set to get those projects so i m earning well. Now

Date of experience: April 12, 2022
Pakistan
1 review
0 helpful votes
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It was good experience talking to Chelsea about my freelancer profile.
Thanks for the great help.

Date of experience: April 12, 2022
Mexico
1 review
0 helpful votes
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Great and punctual interview
April 13, 2022

Chelsea was very kind and clear through the whole process, she did make me feel accepted and value at freelancer.

Date of experience: April 12, 2022
Kazakhstan
1 review
0 helpful votes
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Membership
April 12, 2022

Very Excellent! And wonderful responding and helping!
Thanks for support.

Date of experience: April 12, 2022
Colombia
1 review
0 helpful votes
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No fue una buena experiencia!
May 12, 2022

A lo mejor no supe manejar bien la plataforma. La comunicación y la negociación con el freelancer Guiovanni tuvo varias limitaciones. Debido a viarias situaciones, en primera instancia, me parece que es muy incisivo y ambicioso en conseguir el proyecto, eso lo lleva a presionar bastante para que se le asigne a como dé lugar. Esa causa llevo a que él no entendiera completamente lo que yo estaba solicitando. Sentí en varias ocaciones que él me mentía sobre los avances del proyecto, pues me envió un archivo en excel con descripciones básicas, que incluso eran las que yo le había enviado en el archivo de muestra. Me dijo que era especialista en matrices de riesgo, pero era muy poco lo que entendía. En vista de estas anomalías o limitaciones, decidí no asignarle el proyecto y contratar a una persona para ese trabajo. Se lo manifesté a Guiovanni, acto seguido cuestiono mi ética, indicando que él había asignado un tiempo a ese trabajo y que era muy mal de mi parte que yo no le reconociera en dólares el trabajo. Estuve dispuesta a reconocer 30 dólares, incluso alcance a crear el hito. Sin embargo, es claro que se paga cuando se esta satisfecho! Y yo no estaba satisfecha con nada!. Toda esta conversación la adjunte en mi ticket, aunque supongo que ustedes tienen acceso a la conversación con este señor. No sé si con esto hacen algo, pero lo que sí es claro para mi, es que no pienso en volver a este plataforma, ademas de la demora en responder sobre mi devolución del deposito, a lo cual me genero más molestia.

Date of experience: April 12, 2022