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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Was nice talking with Chelsea She really amazing. Talk politely & get clarifications from my side.
Thank you for the help Chelsea
It was wonderful and much friendly than I expected!
I would like to show my gratitude to the support and follow up with freelancers
I really appreciate the freelancer team who provided assistance
Chelsea made sure I was comfortable in the interview, she was polite and listened to my answers. It was great!
Chelsea was very good at her communication. She patiently listened to me and understood my skills, experience, and passion. She provided clear answers to my queries too.
I have had an excellent experience with the support team. The responded promptly and addressed my queries exactly the way I was looking for.
Needed to update a feedback and even though I wasn't able to do it myself they were able to assist me and very quickly. Thanks
I was charged for services I didn't receive. It is posted to my credit card. I've sent no less than 5 emails trying to rectify this situation but I get answers to questions I didn't ask. I have already posted an inquiry to American Express, but I don't understand why this can't be resolved by Freelancer. I will never use this service again. If there was a phone number that I could call, it would make this infinitely easier.
I got feedback with regards the card authorization issue I was experiencing in a fast and reliable manner. Cleared up some fears and put me at ease.
Thank you very much for the help of the Freelancer team. It was very useful.
The staff did their best to ensure I was satisfied and responded quickly to my needs and requirements. Very professional and friendly!
I have had several occasions on where I had to reach out to support, and actually I have 11 tickets... ALL of them were handled professionally and very quickly! The whole support team deserves a KUDO.
Great experience working with Freelancer. Thanks for giving me this opportunity. Thank you.
Freelancing is my full time job. I love it
I started freelancing in 2017 and now i m growing very fast in freelancing here is lots of projects so i have skill set to get those projects so i m earning well. Now
It was good experience talking to Chelsea about my freelancer profile.
Thanks for the great help.
Chelsea was very kind and clear through the whole process, she did make me feel accepted and value at freelancer.
Very Excellent! And wonderful responding and helping!
Thanks for support.
A lo mejor no supe manejar bien la plataforma. La comunicación y la negociación con el freelancer Guiovanni tuvo varias limitaciones. Debido a viarias situaciones, en primera instancia, me parece que es muy incisivo y ambicioso en conseguir el proyecto, eso lo lleva a presionar bastante para que se le asigne a como dé lugar. Esa causa llevo a que él no entendiera completamente lo que yo estaba solicitando. Sentí en varias ocaciones que él me mentía sobre los avances del proyecto, pues me envió un archivo en excel con descripciones básicas, que incluso eran las que yo le había enviado en el archivo de muestra. Me dijo que era especialista en matrices de riesgo, pero era muy poco lo que entendía. En vista de estas anomalías o limitaciones, decidí no asignarle el proyecto y contratar a una persona para ese trabajo. Se lo manifesté a Guiovanni, acto seguido cuestiono mi ética, indicando que él había asignado un tiempo a ese trabajo y que era muy mal de mi parte que yo no le reconociera en dólares el trabajo. Estuve dispuesta a reconocer 30 dólares, incluso alcance a crear el hito. Sin embargo, es claro que se paga cuando se esta satisfecho! Y yo no estaba satisfecha con nada!. Toda esta conversación la adjunte en mi ticket, aunque supongo que ustedes tienen acceso a la conversación con este señor. No sé si con esto hacen algo, pero lo que sí es claro para mi, es que no pienso en volver a este plataforma, ademas de la demora en responder sobre mi devolución del deposito, a lo cual me genero más molestia.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

