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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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The support given by Emmett for my keycode verification was done promptly. I appreciate such support

Date of experience: May 15, 2022
Peru
1 review
0 helpful votes
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A trustful support
May 14, 2022

Some of clients are new for freelancer so they make problem in giving reviews.
At that time I am very unhappy and stressed about to understand clients.
In fact, the 3 features (Job completed, Ontime, Onbudget) are only in freelancer profile.
The clients are always don't think after work.
Hiowever I can fix these problems with support team.
They are always so friendly and give help for many tickets.
I will get help with support team.

Date of experience: May 14, 2022
Malaysia
1 review
0 helpful votes
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Negative balance
May 14, 2022

It was a great experience and they respond to me very clearly. They respond me several times and they were great.

Date of experience: May 13, 2022
Colombia
1 review
0 helpful votes
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Atención rápida
May 13, 2022

En el desarrollo del proyecto estuve acompañana por una reclutadora que fue muy paciente con todas mis inquietudes y dudas. Al momento de cancelar el proyeso y el reembolso del dinero igualmente estuve acompañada hasta terminar la transacción.

Date of experience: May 13, 2022
Argentina
1 review
0 helpful votes
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Thanks!
May 13, 2022

The answer was precise and allowed me to solve the problem i had with withdraw my money to paypal (Argentina). Many thanks!

Date of experience: May 13, 2022
Washington
1 review
0 helpful votes
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Helpful conversation
May 13, 2022

It was a good experience. Despite the fact that I had some problems joining the call on time the interviewer was very nice and patient.

Date of experience: May 13, 2022
Malaysia
1 review
0 helpful votes
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Profile Verification Video Call
May 13, 2022

Its was nice talking to the person. She was very helpful during the interview and finished the verification process very professionally.

Date of experience: May 12, 2022
India
1 review
0 helpful votes
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Video call with Chelsea
May 13, 2022

It was nice interaction with Chelsea. She was polite and very generous.

Date of experience: May 12, 2022
Bangladesh
1 review
0 helpful votes
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Good Service.
June 22, 2023

I was contact with one support member name Charis Y. (Freelancer Support) & i am happy to chat with this person. Very Helpful.

Date of experience: May 12, 2022
Argentina
1 review
0 helpful votes
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Respuesta sobre concursos
May 12, 2022

No esperaba respuesta la verdad. Pero me encontre con un feedback rapido y completo. Con un sistema en la plataforma de conversacion interesante. Entiendo mi posicion ante lo pedido y la de ustedes. No sera un problema que se resuelva, pero que seria interesante encontrar una manera de parte de los empleadores en freelancer entender un poco mas acerca de lo que piden y el trabajo que brindamos.

Date of experience: May 12, 2022
Benin
1 review
0 helpful votes
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Appreciation
May 12, 2022

I am impressed by your work and suggest to enable easy access to the platform.

Date of experience: May 12, 2022
India
1 review
0 helpful votes
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Unable to edit bid.
May 12, 2022

The support system works as a great support indeed. My experience went really smooth. They are very humble and understanding.

Date of experience: May 11, 2022
Canada
1 review
0 helpful votes
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Muy eficiente, rapida y profesional. Respondieron muy rapido, estoy impresionado con su soporte técnico

Date of experience: May 11, 2022
Pakistan
1 review
0 helpful votes
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Help Support
May 11, 2022

Freelancer is a wonderful place of online earning. I love freelancer.com
And their support help is a very great.
Regards

Date of experience: May 11, 2022
Egypt
1 review
0 helpful votes
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Good, thank you
May 11, 2022

It's Helpful, but I think in this way more delay, but finally everything is good now

Date of experience: May 11, 2022
Indonesia
1 review
0 helpful votes
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MEETING WITH CHELSEA
May 11, 2022

Although my english is not very good but thankfully I can catch what chelsea said, this is my first experience being actively interviewed by native speakers

Date of experience: May 10, 2022
Ashok K.
Pakistan
1 review
0 helpful votes
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Verified Program
May 11, 2022

It was great Interview with Dear Chelsea V, She talked with me nicely and asked proper questions. I m really thankful of Ms Chelsea V, and entire Team for providing authentic and safe plateform. Thank you very much.

Date of experience: May 10, 2022
Egypt
1 review
0 helpful votes
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Perfect communication
May 11, 2022

I had an interview with Chelsea, she's very professional.

Date of experience: May 10, 2022
India
1 review
0 helpful votes
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It was nice to meet with a freelancer member.
She took my interview in a polite manner.

Date of experience: May 10, 2022
Canada
1 review
0 helpful votes
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Freelancer Verified Program
May 11, 2022

I just had a friendly interview with Chelsea. It was a pretty quick and delightful meeting!

Date of experience: May 10, 2022