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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The support given by Emmett for my keycode verification was done promptly. I appreciate such support
Some of clients are new for freelancer so they make problem in giving reviews.
At that time I am very unhappy and stressed about to understand clients.
In fact, the 3 features (Job completed, Ontime, Onbudget) are only in freelancer profile.
The clients are always don't think after work.
Hiowever I can fix these problems with support team.
They are always so friendly and give help for many tickets.
I will get help with support team.
It was a great experience and they respond to me very clearly. They respond me several times and they were great.
En el desarrollo del proyecto estuve acompañana por una reclutadora que fue muy paciente con todas mis inquietudes y dudas. Al momento de cancelar el proyeso y el reembolso del dinero igualmente estuve acompañada hasta terminar la transacción.
It was a good experience. Despite the fact that I had some problems joining the call on time the interviewer was very nice and patient.
Its was nice talking to the person. She was very helpful during the interview and finished the verification process very professionally.
It was nice interaction with Chelsea. She was polite and very generous.
I was contact with one support member name Charis Y. (Freelancer Support) & i am happy to chat with this person. Very Helpful.
No esperaba respuesta la verdad. Pero me encontre con un feedback rapido y completo. Con un sistema en la plataforma de conversacion interesante. Entiendo mi posicion ante lo pedido y la de ustedes. No sera un problema que se resuelva, pero que seria interesante encontrar una manera de parte de los empleadores en freelancer entender un poco mas acerca de lo que piden y el trabajo que brindamos.
I am impressed by your work and suggest to enable easy access to the platform.
The support system works as a great support indeed. My experience went really smooth. They are very humble and understanding.
Muy eficiente, rapida y profesional. Respondieron muy rapido, estoy impresionado con su soporte técnico
Freelancer is a wonderful place of online earning. I love freelancer.com
And their support help is a very great.
Regards
It's Helpful, but I think in this way more delay, but finally everything is good now
Although my english is not very good but thankfully I can catch what chelsea said, this is my first experience being actively interviewed by native speakers
It was great Interview with Dear Chelsea V, She talked with me nicely and asked proper questions. I m really thankful of Ms Chelsea V, and entire Team for providing authentic and safe plateform. Thank you very much.
I had an interview with Chelsea, she's very professional.
It was nice to meet with a freelancer member.
She took my interview in a polite manner.
I just had a friendly interview with Chelsea. It was a pretty quick and delightful meeting!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

