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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Very nicely done, refund was executed quickly, no question, no burden, just done

Date of experience: May 17, 2022
Sri Lanka
1 review
0 helpful votes
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Great experience and really cooperative team. Really helped me to get my payments back. Thank you

Date of experience: May 17, 2022
India
1 review
0 helpful votes
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I have worked on some projects with freelancer and i feel great to use it because in the time of corona we can easily do remote jobs by using this platform and also the security is good.

Date of experience: May 16, 2022
Canada
1 review
0 helpful votes
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Freindly
May 17, 2022

My interviewer was patient with explaining the details to me.

Date of experience: May 16, 2022
India
1 review
0 helpful votes
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Very nice
May 17, 2022

All freelancer Employee are very nice. Very Helpful people.

Date of experience: May 16, 2022
Pakistan
1 review
0 helpful votes
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Very Good Response
May 17, 2022

I am very thank full to you I get a very good response from freelancer staff. Thank you

Date of experience: May 16, 2022
Texas
1 review
0 helpful votes
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Freelancer Texas USA
May 17, 2022

Chez was very professional. It had been a long day for both of us oh, but she exhibited the utmost in professionalism and a welcoming spirit. We really appreciate her. Thank you so much

Date of experience: May 16, 2022
Ecuador
1 review
0 helpful votes
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Very kind and objective
May 17, 2022

Nice to talk to Chelsea, everything was clear and kind.

Date of experience: May 16, 2022
Canada
1 review
0 helpful votes
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They really solved my problem!
May 16, 2022

It was my first time using the freelancer contest and I made some mistakes.
But, the second person that opened my ticket, Guinevere M, really helped me a lot and solve my problem really fast.
Thank you.

Date of experience: May 16, 2022
Sri Lanka
1 review
0 helpful votes
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Good Support Chat
May 16, 2022

Freelancer support always handles any issue in a positive manner. They have helped me with my withdrawal request several times this week. Thanks ;)

Date of experience: May 16, 2022
Pakistan
1 review
0 helpful votes
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I am really pleased with the customer service experience, I got. Although it took some time but eventually the problem got resolved.
Thank you freelancer.com

Date of experience: May 16, 2022
Italy
1 review
0 helpful votes
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Bad experience
June 15, 2022

We had the account blocked for about 3 days after made the milestone and after the freelance chosen completed his work. We can understand why you have done that but it's difficult for us to understand why you didn't do that the previous 5 times we posted and assigned our projects, why you never answer to our request wrote in the only board we had to communicate with you, why you stop our payment to the freelancer and didn't block our recharge before. We work with many others websites all over the world but this is the first time we experienced these issues. You stopped our work and we were forced to assign the rest of the work to another professional in another freelance platform with obvious issue of development. Then you spent 3 days to evaluate few our answers, this is not a compatible time with the service you offer. Now the problem is solved, we had to delete all our cards for our account and still now we don't understand which is the correct way you want we pay the job we assign. The last thing: your recruiter. He didn't follow us at all, we had to do all by ourselves, then, when emerged the problem he only limited his work to write to us (3 days after) saying we had to answer to your questions (we had already done it 3 days before).

Date of experience: May 16, 2022
Spain
1 review
0 helpful votes
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Requesting refund
June 15, 2022

I have used Freelancer for many years. Unfortunately, it has become harder to find good programmers at decent prices. Also freelancer closes many accounts far too fast and before you know it some you hire is dropped off and account discontinued. It has happened twice and both times has led to a loss of several months of work and in one case I lost a fair bit of money. Still you can find good programmers, just takes longer and you have to look or pay more to get good ones.

Date of experience: May 16, 2022
Kenya
1 review
0 helpful votes
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Support Team Rating
May 16, 2022

Any enquiry email have sent to the support team has been answered promptly.
Thanks to Tamira C and Elle S for answering to my queries in such detail.

Date of experience: May 16, 2022
Pakistan
1 review
0 helpful votes
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Membership plan
May 16, 2022

Great experience and really coprative team. I am asking for help related plus membership plan and they can help me alot.

Date of experience: May 16, 2022
Indonesia
1 review
0 helpful votes
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Thank you
May 16, 2022

Chelsea really helped me to verify my account and explained clearly the advantages of the freelancer.com account verification Badge

Date of experience: May 15, 2022
Belarus
1 review
0 helpful votes
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Best platform
May 16, 2022

Freelancer is the best platform to find jobs and to get our projects done easily.

Date of experience: May 15, 2022
Sri Lanka
1 review
0 helpful votes
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Grate and very professional
May 16, 2022

It's been grate first of all I thought it will be very hard interview like some thing have I experience in my collage day but it's turn out to best interview I ever have within first 2-3 minutes also interviewer (Chelsea *******@ChelseaVerified) is very friendly through interview and really help me to come face the interview

Date of experience: May 15, 2022
Cameroon
1 review
0 helpful votes
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After completing a project my customer was unable to review my work. Freelancer staffers provided the necessary support and activated the option. My client left his review after that.

Date of experience: May 15, 2022
Canada
1 review
0 helpful votes
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Customer service
May 15, 2022

Amy V. did a good job resolving my issue. I needed help with returning my deposit.

Date of experience: May 15, 2022