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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Cancelling milestone payment
May 19, 2022

We actually worked out with the developer to split the final milestone into two milestones. We needed the original refunded (after we created the split, two new milestone payments in escrow). The refund via the system request happened in a few hours. I received an email asking if I wanted it as a Freelancer balance or refunded back to our funding provider. I emailed back that, yes, I did want it refunded. It was handled within minutes, very smoothly.

Date of experience: May 19, 2022
Greece
2 reviews
0 helpful votes
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Exceptional customer support
May 19, 2022

I do not have to write a lot. My experience was more than exceptional and professional. Thank you for resolving my problem in so little time.

Date of experience: May 19, 2022
Hungary
1 review
0 helpful votes
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Client was not fully identified and this is required for my money withdraw request to be handled. Unfortunately this was told me just at the time when they processed my withdraw request and rejected it for that reason. Days spent writing emails to support get to know what the issue is and then the waiting period for processing my repeated withdraw request started over therefore getting more extra days to wait...

Date of experience: May 19, 2022
Bangladesh
1 review
0 helpful votes
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Entry submit issues
May 19, 2022

Still now i could not submit my any design or entry in this site. So he is very good man and honest. I will solve my PC troubleshooting... thanks

Date of experience: May 19, 2022
Israel
1 review
0 helpful votes
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Too long, mixed messages
June 18, 2022

It took the support team more than two weeks to resolve a simple issue. One CSR told me it was not possible, while another said it was. It seems that no CSR had read the email chain prior to answering.

Date of experience: May 19, 2022
Saudi Arabia
1 review
0 helpful votes
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Professional
May 19, 2022

Chelsea Has a professional manner, she is very clear and fast, thanks

Date of experience: May 19, 2022
Pakistan
1 review
0 helpful votes
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Awesome experience
May 19, 2022

The site is really good, quick to be cooperative when you need support.

Date of experience: May 19, 2022
Nigeria
1 review
0 helpful votes
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Very helpful and direct
May 19, 2022

Lovely, the experience was to the point and swiftly resolved

Date of experience: May 19, 2022
India
1 review
0 helpful votes
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Awesome as always.
May 19, 2022

It was good. It is good top have the verified badge. Hopefully we will get a chance to work on the large ticket size client.

Date of experience: May 19, 2022
India
1 review
0 helpful votes
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Regarding refund
May 19, 2022

It was good and helpful but I didn't get my refund

Date of experience: May 18, 2022
Sri Lanka
1 review
0 helpful votes
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Wonderful Assistance
May 19, 2022

My conversation with Clesea was really wonderful and She was much supportive in explaining the values of being a verified freelancer.

Instruction were quite clear and I wish to see this relationship between platform and freelancers to grow in numerous ways for the betterment of the service.

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Date of experience: May 18, 2022
Virginia
1 review
0 helpful votes
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Great Communication
May 19, 2022

Have great experience with the verification process.

Date of experience: May 18, 2022
Pakistan
1 review
0 helpful votes
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Freelancer support
May 18, 2022

Wonderful. The customer care service was absolutely prompt and very helpful.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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Frieda helped me out quick
May 18, 2022

Noticed I had a remaining balance on the site. Was able to contact company easily on the site. Was issued a refund promptly.

Date of experience: May 18, 2022
Malaysia
1 review
0 helpful votes
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Siotejabber was quick to understand my concerns and will help me communicate with my Freelancer.

I hope to get some positive responses soon

Date of experience: May 18, 2022
Pakistan
1 review
0 helpful votes
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Absolutely Incredible
May 18, 2022

It was a good experience to speak with the Interview Team member.

Date of experience: May 18, 2022
Ukraine
1 review
0 helpful votes
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Financial request
May 18, 2022

Very good person
I wanted to make a complaint in the end I will recommend your company to others

Date of experience: May 18, 2022
Argentina
1 review
2 helpful votes
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I did a job for a client. Until then, everything seemed normal. Until they charged me the membership of the money that was in the process of withdrawal.
Unfortunately, at least for them, I no longer feel like using the platform anymore. Likewise, I have consulted the Australian embassy to make a formal claim and requested the federal government to cancel the domain assigned to that company in my country. This isn't free guys!

Date of experience: May 18, 2022
India
1 review
0 helpful votes
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Great Interaction
May 18, 2022

Chelsea was very kind and made me feel very comfortable during the interaction! She was attentive and listened well to what I had to say. She was even kind enough to answer my queries I had regaring my account. Thank you

Date of experience: May 17, 2022
India
1 review
0 helpful votes
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Excellent!
May 18, 2022

I have been using freelancer for more than 10 Years now and it is the best platform for fining quality work.

Date of experience: May 17, 2022