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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good expereince with Emmett
May 24, 2022

Nice experience with Emmett. I hope next time I will connect with Emmett. Thank you so much

Date of experience: May 24, 2022
Egypt
1 review
0 helpful votes
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Appreciation
May 24, 2022

Very friendly and responsive, thank you for your help.

Date of experience: May 24, 2022
GB
1 review
0 helpful votes
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Verified process was super easy and staff are always helpful and quick to respond.

Date of experience: May 24, 2022
Turkiye
1 review
0 helpful votes
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It was great,
May 24, 2022

Chelsea Very king person, thanks a lot. Id love to enter freelancer badge program

Date of experience: May 23, 2022
Viet Nam
1 review
0 helpful votes
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Verified status
May 24, 2022

Great interviewer, friendly & courteous. She is knowledgeable of our background and skill sets.

Date of experience: May 23, 2022
Morocco
1 review
0 helpful votes
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Chelsea is a very kind persond and very helpful.
It was nice to speak to her and get the verified badge process completed.

Date of experience: May 23, 2022
North Macedonia
1 review
0 helpful votes
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I had a nice interview with Chelsea V. Freelancer Staff.
The way of communication was great and I am very grateful for the interview, thank you very much Chelsea V.

Date of experience: May 23, 2022
Germany
1 review
0 helpful votes
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Organisation of the processes
June 22, 2022

The support has always tried to help. I give the support stand alone 4 stars. However, the process steps regarding KYC are not well organised. It took a lot of nerves to process everything so that it was right for freelancer.com.

Date of experience: May 22, 2022
India
1 review
0 helpful votes
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Helpful
May 23, 2022

It is just a starting and I already happy with this website and the helpful staff.

Date of experience: May 22, 2022
Bangladesh
1 review
0 helpful votes
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Journey With Freelancer
May 22, 2022

Hi...

I don't remember exactly when I opened a freelancer account. For as long as I remember, I opened my account after completing my Graphic Design course. Then I used to participate in the logo design contest. But I had to wait a long time to win my first contest. When I saw that I could not win, I thought I needed to develop better skills. So, I focused on skill development. In the meantime, I won two contests. There were some funds in my account. I appeal to withdraw it, then the turn of verification comes. But I did not complete it. Because I was busy with skill development. So, I forgot about the verification process. After a long time, I went for logging in to my account and saw that my account had been closed. Soon after I contacted Freelance Support, they immediately opened my account. And advised me to finish my verification. But sad to say, I also failed in the service. Although in that case, I had some personal problems. So I contacted support again, and they gave me a chance again. But this time here's a time limit of 45 days. I am satisfied with this freelance support. However, I was a little upset about one thing. The balance that I had in my account, has been deducted by the freelancer for some unknown reason which I don't know. Apart from this part, I will give freelancer support 9 out of 10.

Regards,
Md. Nuruzzaman Nayeem

Date of experience: May 22, 2022
Bangladesh
1 review
0 helpful votes
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Excellent Support
May 21, 2022

I am very satisfied excellent help and support. Resolved issue what I have requested which took time.

Date of experience: May 21, 2022
Pakistan
1 review
0 helpful votes
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Contact support
May 21, 2022

I have a very good experience and Maine M (the agent) resolved my issue in few minutes.

Date of experience: May 21, 2022
Bangladesh
1 review
0 helpful votes
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Excellent
May 21, 2022

Excellent A+++++++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: May 21, 2022
Australia
2 reviews
0 helpful votes
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Tried to make payments multiple times, cleared the cache, used latest version. Couldnt pay via PayPal or Mastercard. Changed browser to Linux Google chrome and made payments.

Your response to my ticket was way too slow. If I had not found that it worked with another browser I would have tried another platform. I would either fix the problem or put a notice on the payments page.

Date of experience: May 20, 2022
Maldives
1 review
0 helpful votes
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Refund
May 20, 2022

The freelancer should have automatically credit my account without me having to raise the issue.
I struggle to find direct contact with Freelancer.

Date of experience: May 20, 2022
Nigeria
1 review
0 helpful votes
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Support
May 20, 2022

The assistant was very helpful. He helped me understand the situation clearly and was patient.

Date of experience: May 20, 2022
TZ
1 review
0 helpful votes
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Accountant
May 20, 2022

Hi, I graduated in accounting, also i have some skills in marketing and finance, also i have skills in auditing and taxation, i have been working in different companies in accounting departments to mention few of them current Neema Foundation projects as a projects Finance manager cum Treasurer which i am still working, Free tech(T) ltd as an Accountant, Nanetel
(T)lts as n Accountant also and with IHI- Ifakara health Institute projects. I need an online accounting job to work so as to asist me bost my income for now.

Date of experience: May 20, 2022
India
1 review
0 helpful votes
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I was stuck with a issue for days and freelancer support helped and resolved the issue in no time

Date of experience: May 20, 2022
Pakistan
1 review
0 helpful votes
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Good Communicator
May 20, 2022

It is nice to speak with Chelsea. She is a humble, supportive, and good communicator.

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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Interview Experience
May 20, 2022

I had a best experience with chelsea during interview. She was so humble and she listened and understood all things.

Date of experience: May 19, 2022