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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Nice experience with Emmett. I hope next time I will connect with Emmett. Thank you so much
Verified process was super easy and staff are always helpful and quick to respond.
Chelsea Very king person, thanks a lot. Id love to enter freelancer badge program
Great interviewer, friendly & courteous. She is knowledgeable of our background and skill sets.
Chelsea is a very kind persond and very helpful.
It was nice to speak to her and get the verified badge process completed.
I had a nice interview with Chelsea V. Freelancer Staff.
The way of communication was great and I am very grateful for the interview, thank you very much Chelsea V.
The support has always tried to help. I give the support stand alone 4 stars. However, the process steps regarding KYC are not well organised. It took a lot of nerves to process everything so that it was right for freelancer.com.
Hi...
I don't remember exactly when I opened a freelancer account. For as long as I remember, I opened my account after completing my Graphic Design course. Then I used to participate in the logo design contest. But I had to wait a long time to win my first contest. When I saw that I could not win, I thought I needed to develop better skills. So, I focused on skill development. In the meantime, I won two contests. There were some funds in my account. I appeal to withdraw it, then the turn of verification comes. But I did not complete it. Because I was busy with skill development. So, I forgot about the verification process. After a long time, I went for logging in to my account and saw that my account had been closed. Soon after I contacted Freelance Support, they immediately opened my account. And advised me to finish my verification. But sad to say, I also failed in the service. Although in that case, I had some personal problems. So I contacted support again, and they gave me a chance again. But this time here's a time limit of 45 days. I am satisfied with this freelance support. However, I was a little upset about one thing. The balance that I had in my account, has been deducted by the freelancer for some unknown reason which I don't know. Apart from this part, I will give freelancer support 9 out of 10.
Regards,
Md. Nuruzzaman Nayeem
I am very satisfied excellent help and support. Resolved issue what I have requested which took time.
I have a very good experience and Maine M (the agent) resolved my issue in few minutes.
Excellent A+++++++++++++++++++++++++++++++++++++++++++++++++++++++
Tried to make payments multiple times, cleared the cache, used latest version. Couldnt pay via PayPal or Mastercard. Changed browser to Linux Google chrome and made payments.
Your response to my ticket was way too slow. If I had not found that it worked with another browser I would have tried another platform. I would either fix the problem or put a notice on the payments page.
The freelancer should have automatically credit my account without me having to raise the issue.
I struggle to find direct contact with Freelancer.
The assistant was very helpful. He helped me understand the situation clearly and was patient.
Hi, I graduated in accounting, also i have some skills in marketing and finance, also i have skills in auditing and taxation, i have been working in different companies in accounting departments to mention few of them current Neema Foundation projects as a projects Finance manager cum Treasurer which i am still working, Free tech(T) ltd as an Accountant, Nanetel
(T)lts as n Accountant also and with IHI- Ifakara health Institute projects. I need an online accounting job to work so as to asist me bost my income for now.
I was stuck with a issue for days and freelancer support helped and resolved the issue in no time
It is nice to speak with Chelsea. She is a humble, supportive, and good communicator.
I had a best experience with chelsea during interview. She was so humble and she listened and understood all things.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

