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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Thank you for help
May 26, 2022

He is helpful, he do his best to solve the problem and it's solved

Date of experience: May 26, 2022
Pakistan
1 review
0 helpful votes
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Balance Reversal
May 26, 2022

Good work by Javier in supporting my ledger issues.

Date of experience: May 26, 2022
Egypt
1 review
0 helpful votes
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Solved Problem
May 26, 2022

Emmett was so helpful and patient thanks a lot for freelancer team.

Date of experience: May 25, 2022
Washington
1 review
0 helpful votes
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Refund help
May 26, 2022

Amy V provided exemplary service and was great help!

Date of experience: May 25, 2022
Pakistan
1 review
0 helpful votes
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Best Experience
May 26, 2022

SO far i have best experience their staff are well professional

Date of experience: May 25, 2022
Viet Nam
1 review
0 helpful votes
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Dong Nguyen and ChelseaVerified
May 26, 2022

Many thanks, Chelsea for the fantastic support. Best support services ever!

Date of experience: May 25, 2022
Senegal
1 review
0 helpful votes
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Chelsea was very helpful and she gave me all the details and suggestions for how I can get the most of my newly verified freelancer account

Date of experience: May 25, 2022
India
1 review
0 helpful votes
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Awesome team
May 25, 2022

Smooth experience, great support team and quick. They helped end to end.

Date of experience: May 25, 2022
Niger
1 review
0 helpful votes
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Recent experience.
May 25, 2022

By working for my own account on Freelancer, I developed my professional skills. You are therefore a partner to be congratulated. I hope to achieve my goals through your channel.

Date of experience: May 25, 2022
Pakistan
1 review
0 helpful votes
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I had an issue with verifying my phone number. Turns out the account i created 10+ years ago was using the same phone number. The support detached the phone from old account.

Date of experience: May 24, 2022
India
1 review
0 helpful votes
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It was nice talking to Chelsea.
She provided me with all the required information that I need for the verified freelancer.

I appreciate her efforts.

Thanks,
Milan

Date of experience: May 24, 2022
India
1 review
0 helpful votes
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Thank You
May 25, 2022

I love your service, thanks you so much in helping me change the username on my company profile page.

Date of experience: May 24, 2022
India
1 review
0 helpful votes
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Freelancer account verifying stuff Chelsea was so polite.

Date of experience: May 24, 2022
Brazil
1 review
0 helpful votes
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Chelsea was clear in our communication and patient with my English as it is not my native language. It was really good!

Date of experience: May 24, 2022
Thailand
1 review
0 helpful votes
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Credit card payment issue
May 25, 2022

Fast response, clear information, problem resolved before further action needed (my own dumb fault).

Date of experience: May 24, 2022
Tennessee
1 review
0 helpful votes
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Issue resolved
May 24, 2022

It took quite a while to get my account unsuspended dues to old passwords and what not, but it was finally resolved. I love how there was not a bunch of sorry emails like they attempted to help but can't.

Date of experience: May 24, 2022
India
1 review
1 helpful vote
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Not happy with customer support
June 23, 2022

After creating the ticket they replied after 3 days saying that issue is resolved.

Date of experience: May 24, 2022
Ethiopia
1 review
0 helpful votes
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My request for reinstating of my non-refunded 'liquidated damages' charge was received with super quick response and refunding of my balance. I'm satisfied with the support team's delivery of service.

Date of experience: May 24, 2022
India
1 review
0 helpful votes
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Great support
May 24, 2022

Wonderfully helpful, consistently useful, and supportive

Date of experience: May 24, 2022
Egypt
1 review
0 helpful votes
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It took forever to respond
June 23, 2022

Your Technical Support team are very unresponsive and chat support has not been available for over a week!

Date of experience: May 24, 2022