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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Verified freelancer interview
May 30, 2022

Great communication, clear voice, and very straight forward

Date of experience: May 30, 2022
Pakistan
1 review
0 helpful votes
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Lovely experience
May 30, 2022

Freelancer is a great platform for freelancers to acquire projects and get in touch with suitable clients. Their customer service is commendable. Thank you for assisting me.

Date of experience: May 30, 2022
Jordan
1 review
0 helpful votes
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Great customer service
May 30, 2022

Prompt and courteous customer service with follow ups for better service

Date of experience: May 30, 2022
India
1 review
0 helpful votes
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Good experience
May 30, 2022

Got the support which i was looking for. The problem was addressed very nicely and solution were appropriate.

Date of experience: May 29, 2022
Pakistan
1 review
0 helpful votes
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Freelancer is awsome
May 30, 2022

I've been working on freelancer since 4 years, they're much supportive and professional.

Date of experience: May 29, 2022
VE
1 review
0 helpful votes
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Excellent support!
May 29, 2022

Great and quick assistance! The dormant fees were back to the account. Thank you, Anthony B!

Date of experience: May 29, 2022
Mauritius
1 review
0 helpful votes
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Solar system animation
May 29, 2022

I looked for someone to make a very very simple animation. There was a misunderstanding. I guess that the person was quoting too much. I had cleary stated the amount I was willing to pay.
The person said that he had read about the work I posted. It's after nearly 1 hour of talk that he realized that the work I was asking might be too much!
The person was claiming that I was paying a too small amount. When himself had barely read about what I wanted.
I decided to withdraw the work.
The problem is not with the Freelancer site. I am very satisfied with the Freelancer customer suport

Date of experience: May 29, 2022
Egypt
1 review
0 helpful votes
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Thanks Olivia C.
May 29, 2022

Well that was really helpful, i hope get the same deal every time

Date of experience: May 28, 2022
Pakistan
1 review
0 helpful votes
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Always supportive and helpful
May 28, 2022

The problem i was facing was not resolved but i think may be it was my mistake to explain the issue clearly to support team. I am not a native english speaker that's why i think i couldn't explain the issue the way it deserved. But it's OK.

Date of experience: May 28, 2022
India
1 review
0 helpful votes
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Payment acknowledgment problem
May 28, 2022

There was a problem in the reflection of funds that I had transfer. The resolution was faster than my expectation.
Thanks team.

Date of experience: May 28, 2022
India
1 review
0 helpful votes
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An average experience
May 28, 2022

Overall an average experience when it comes to your formalities which are to be done via mails only. There has to be something called phone conversation or customer care services because people like me never take emails on the top of everything, I prefer to speak over a call and then discuss about writing an email for the issue/concern.
But none the less, it was a nice experience with freelancer.com and I would definitely recommend it to my mates.

Date of experience: May 27, 2022
Pennsylvania
1 review
0 helpful votes
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A very enabling organization
May 28, 2022

I have been generally very happy with Freelancer. I recieved plenty of high rated Freelancer responses to my project. The Freelancer I am working with is doing a good job. I have no idea how I could have found such a competent array of interested parties otherwise. So far things are going well. I did mistakenly make a payment which eventually got rectified. They can be a bit slow in cases like that but overall my experience has been very positive.

Date of experience: May 27, 2022
Ukraine
1 review
0 helpful votes
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Javier is a nice guy.
He helps solve customer account security issues.

Date of experience: May 27, 2022
India
1 review
0 helpful votes
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I have done 22 project as a client and continue to do so far

Date of experience: May 27, 2022
Pakistan
1 review
0 helpful votes
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Awesome
May 27, 2022

Excellent experience overall and speedy resolution of the ticket.

Date of experience: May 27, 2022
Australia
1 review
0 helpful votes
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Avoid
June 26, 2022

You start paying someone and they lock up your account and then force you to scan in multiple forms of identification (drivers licences, electrical bills, AND passport- not just one of each) and they force you to photograph yourself holding the same drivers license and holding up a number too like a criminal in a police station. They do this is the MIDDLE of the job so it holds up both the freelancer and the customer. Once you go through this they force you to do it all over again with a different person as a witness. It takes weeks to get through it all. Not joking- it's been 2 weeks and we are still having to submit more and more documents. We're not robbing banks here- we just wanted to get a document written and edited. The only thing I can think of is that someone is using this site to steal identities of people thinking they are just paying for a service - it's the only reason I can think of for hounding it's customers for multiple versions of ID.

Date of experience: May 26, 2022
Myanmar
1 review
0 helpful votes
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Good one! Keep the good work up! <3
Kind
Solved the issue
Detailed reply
Considerate & all other good qualities that a CSA should have, they have. Really impressed!

Date of experience: May 26, 2022
India
1 review
0 helpful votes
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Friendly
May 26, 2022

Up to. Date service...,... Friendly nature and good approach

Date of experience: May 26, 2022
Turkiye
2 reviews
0 helpful votes
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I can work there and receive payments from customers. Good freelance site. Only thing I don't like is that I need to pay 10% fee before contract is paid by customer.

Date of experience: May 26, 2022
Pakistan
1 review
0 helpful votes
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Good Experience
May 26, 2022

Had great experience with Chelsea, she helped me to get the verify badge. In short the process was smooth and quite clear.
Thanks!

Date of experience: May 26, 2022