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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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The lady in the other side was clear and polite. She asked about my experience with freelancer and before freelancer, and patiently listened to my responses.

Date of experience: June 1, 2022
Australia
1 review
0 helpful votes
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Fast and efficient service
June 2, 2022

I cancelled a job and wanted a refund of my deposit - it took less than 24 hours from request to refund with no problems - incredibly easy and I'll use Freelancer again next time

Date of experience: June 1, 2022
India
1 review
0 helpful votes
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Project fee refund
June 1, 2022

It was a very smooth experience. My issue got resolved in time by Harriet A.

Date of experience: June 1, 2022
Greece
1 review
0 helpful votes
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I had an issue with id verification -- it was reviewed and resolved quickly.

Date of experience: June 1, 2022
Bangladesh
1 review
0 helpful votes
Follow Mohammad Zakir Q.
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I had an issue & i was confused as well ae disappointed with an issue on Freelancer.com project but
Mr. Barry N. Of Freelancer.com Support Team helped me so carefully & easily i was amazed & thankful as well...

Date of experience: June 1, 2022
Saudi Arabia
1 review
0 helpful votes
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Nice experience. Explained me everything nicely and sent me instructions for the next steps.

Date of experience: June 1, 2022
India
1 review
0 helpful votes
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Very good experience with Javier A, he is a very patient person who understands the requirement and gave you a proper response, Thank you so much

Date of experience: June 1, 2022
Australia
1 review
0 helpful votes
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Appreciate prompt response
June 1, 2022

I made a mistake awarding a project and reached out for a refund into my payment method. Support was understanding of my situation, was able to offer advice before I confirmed my decision, which was very helpful. Thank You.

Date of experience: May 31, 2022
Arkansas
1 review
0 helpful votes
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Fantastic interview
June 1, 2022

Chelsea V. was great in the interview. Very pleasant experience overall!

Date of experience: May 31, 2022
India
1 review
0 helpful votes
Follow MD. RABIUL W.
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Freelancer.com is a wonderful platform for newbies and experts. It is appreciable that the staff of freelancer.com is very much communicable and expert for newbies, especially Mr. Macall who appraised me about the amazing feature 'Verified Freelancer'. I am very much grateful to the freelancer.com com and its staff. Thanks.

Date of experience: May 31, 2022
South Africa
1 review
0 helpful votes
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Good service
May 31, 2022

Explained everything i asked with detail and offered to go the extra mile

Date of experience: May 31, 2022
GB
1 review
0 helpful votes
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Great platform
May 31, 2022

It's a great platform to find remote work but rather competitive. It takes time to build up an outstanding work profile with good ratings that allows you to secure jobs frequently.

Date of experience: May 31, 2022
GB
1 review
0 helpful votes
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Video verification
May 31, 2022

Chelsea was very kind.
Thanks for the freelancer.com

Date of experience: May 31, 2022
Australia
1 review
0 helpful votes
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Charge reversal
May 31, 2022

I was charged a commission fee for a project which was cancelled immediately after I accepted it. It was quite a shock given this was the first thing I have accepted since becoming a member here. Javier was able to find the project details, and was happy to reverse the charge for me. While I understand this fee would normally be a non-refundable one, having it reversed in this case shows the level of customer service and support here.
Thank you to Javier and the support team.

Date of experience: May 31, 2022
New York
1 review
0 helpful votes
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Exciting new possibilities
May 31, 2022

My conversation with the Freelance team helped me to both gain a deeper understanding of what clients will be looking for in freelancers they hire and what might be interesting points to expand upon in my Freelancer portfolio. I'm excited an optimistic to begin winning pitches and building a happy client base here.

Date of experience: May 30, 2022
RU
1 review
0 helpful votes
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Very helpful
May 31, 2022

I was informed very quickly, Service is really good.

Date of experience: May 30, 2022
Pakistan
1 review
0 helpful votes
Follow Malik Q.
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Chelsea was very friendly, patient and helpful in helping us find what we were looking for. She responds quickly and always follows up, efficient communication. Thank you for being an amazing Agent!

Date of experience: May 30, 2022
California
1 review
0 helpful votes
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Log in issues
May 30, 2022

I was able to address my log in issues an have all my questions answered working with Javier A. He was very helpful.

Date of experience: May 30, 2022
Bangladesh
1 review
0 helpful votes
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Help
May 30, 2022

Rox C is a very talented person. If I have any problem I would like to contact him again

Date of experience: May 30, 2022
India
1 review
0 helpful votes
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A diligent customer specialist
May 30, 2022

Though the matter resolution is pending, however Javier has taken initiative to assist me on this and promised to help on this. I am impressed. Looking forward for resolution for this as well. Thanks.

Date of experience: May 30, 2022