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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The website is very tidy and user friendly, there are a lot of jobs available but also there are a lot of competitors.
Assistants are very nice and friendly
But I hope there will be more jobs available and more bids.
So, my customer wrote a really horrible review out of rage (which he didn't want to do) and after talking to him, he said he's inclined to fix it since he understands how bad it is for me.
The customer then sent a ticket to the Freelancer support staff, who were so eager to help that they came along with the client and fixed it exactly how the client wanted it after I approved it.
Thank you so much, Freelancer; it is something I will never forget. I am confident that you are among the best in the industry.
"Addison E" was helping in this matter.
It was very quick and Harriet A. Gave me a very clear resolution about my issue. Was solved within no time.
Great response helped me a lot. Got proper information what I was looking for.
Harriet A. Very friendly and helpful people. I always want to be with freelancer.com. Thanks a lot for your help.
Help me unwind an inadvertent award on a contest. Very helpful.
I liked the quick service. But the case I went looking for help didn't have to happen, they should have another form of credit card confirmation. Because even if I put the value that appeared on my card, it was wrong. Support said that the bank might have charged a fee. But the question is, how would I know what the value was then?
The solution was to take a photo of the card, which is now being evaluated for approval.
I hope it all right. :)
I am a full-time freelancer and I am extremely satisfied with my experience with freelancer.com. Both as a freelancer and employee, I never faced any issues. Much better than Fiverr and Upwork in terms of a qualified pool of people and quality clients.
Harriet is very patient w/ my questions. The website is complicated but she takes her time walking me through the site
Fue genial Figaro, pudo aclararme todas las dudas que tenia con respecto a la plataforma y fue muy amable.
Support team had resolved my issue very quickly as the best way Possible.
I am very grateful to Chelsea for their kind, patient and considerate communication.
My desire to work as a freelancer is even greater now.
Freelancer, you have a very good staff. Please, give Chelsea the highest rating.
Chelsea did a first class job! The process was very straightforward and she explained everything and guided me through the process all the way.
Great experience with freelancer staff! It was great conversation with her.
Hi, the first time I explained my problem, it wasn't understood. Perhaps my explanation was the problem. The second time, my request was far clearer and I got a prompt, clear response back.
Reasonably fast response and satisfactory solution to my inquiry. Communication was clear and helpful.
Due to the live chat not working during some hours, I reached out to Ralph M to help me with an issue.
Even though it was not his field of operation, this guy was awesome. He talked to his colleagues and made everything he could to help me out fast.
I really can say it was the best customer support I ever had part of. He was friendly, helpful and showed interest in resolving the issue.
Highly recommend people like him!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

