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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Great but can be better
June 7, 2022

The website is very tidy and user friendly, there are a lot of jobs available but also there are a lot of competitors.
Assistants are very nice and friendly
But I hope there will be more jobs available and more bids.

Date of experience: June 6, 2022
Canada
1 review
0 helpful votes
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So, my customer wrote a really horrible review out of rage (which he didn't want to do) and after talking to him, he said he's inclined to fix it since he understands how bad it is for me.

The customer then sent a ticket to the Freelancer support staff, who were so eager to help that they came along with the client and fixed it exactly how the client wanted it after I approved it.

Thank you so much, Freelancer; it is something I will never forget. I am confident that you are among the best in the industry.

"Addison E" was helping in this matter.

Date of experience: June 6, 2022
India
1 review
0 helpful votes
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Deposit refund
June 6, 2022

It was very quick and Harriet A. Gave me a very clear resolution about my issue. Was solved within no time.

Date of experience: June 6, 2022
Pakistan
1 review
0 helpful votes
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Great Suppport
June 6, 2022

Great response helped me a lot. Got proper information what I was looking for.

Date of experience: June 6, 2022
Bangladesh
1 review
0 helpful votes
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Withdrawal canceled issue
June 6, 2022

Harriet A. Very friendly and helpful people. I always want to be with freelancer.com. Thanks a lot for your help.

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
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Reat service and very fast
June 6, 2022

Help me unwind an inadvertent award on a contest. Very helpful.

Date of experience: June 5, 2022
Brazil
1 review
0 helpful votes
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Fast and good service
June 6, 2022

I liked the quick service. But the case I went looking for help didn't have to happen, they should have another form of credit card confirmation. Because even if I put the value that appeared on my card, it was wrong. Support said that the bank might have charged a fee. But the question is, how would I know what the value was then?
The solution was to take a photo of the card, which is now being evaluated for approval.
I hope it all right. :)

Date of experience: June 5, 2022
Pakistan
1 review
0 helpful votes
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I am a full-time freelancer and I am extremely satisfied with my experience with freelancer.com. Both as a freelancer and employee, I never faced any issues. Much better than Fiverr and Upwork in terms of a qualified pool of people and quality clients.

Date of experience: June 4, 2022
Australia
1 review
0 helpful votes
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Great help; great patience
June 4, 2022

Harriet is very patient w/ my questions. The website is complicated but she takes her time walking me through the site

Date of experience: June 4, 2022
Panama
1 review
0 helpful votes
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Comisiones y precios
June 4, 2022

Fue genial Figaro, pudo aclararme todas las dudas que tenia con respecto a la plataforma y fue muy amable.

Date of experience: June 3, 2022
India
1 review
0 helpful votes
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Withdrawal Time
June 3, 2022

Support team had resolved my issue very quickly as the best way Possible.

Date of experience: June 3, 2022
Bulgaria
1 review
0 helpful votes
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Thanks, Chelsea
June 3, 2022

I am very grateful to Chelsea for their kind, patient and considerate communication.
My desire to work as a freelancer is even greater now.
Freelancer, you have a very good staff. Please, give Chelsea the highest rating.

Date of experience: June 3, 2022
Hungary
1 review
0 helpful votes
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Verified freelancer
June 3, 2022

Chelsea did a first class job! The process was very straightforward and she explained everything and guided me through the process all the way.

Date of experience: June 3, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer Verification process
June 3, 2022

Great experience with freelancer staff! It was great conversation with her.

Date of experience: June 2, 2022
Turkiye
1 review
0 helpful votes
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Very helpful
June 3, 2022

It was a seamless process and the staff was very helpful. Thank you

Date of experience: June 2, 2022
Malta
1 review
0 helpful votes
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Second time lucky
June 2, 2022

Hi, the first time I explained my problem, it wasn't understood. Perhaps my explanation was the problem. The second time, my request was far clearer and I got a prompt, clear response back.

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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Excellent support
June 2, 2022

Reasonably fast response and satisfactory solution to my inquiry. Communication was clear and helpful.

Date of experience: June 2, 2022
Kenya
1 review
0 helpful votes
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Contact care
June 2, 2022

Customer service was so helpful. Since I got all answers about my account.

Date of experience: June 2, 2022
Cameroon
1 review
0 helpful votes
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Freelance verified
June 2, 2022

Chelsea is very professional, I really appreciated

Date of experience: June 2, 2022
Romania
1 review
0 helpful votes
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Best customer support Service
June 2, 2022

Due to the live chat not working during some hours, I reached out to Ralph M to help me with an issue.
Even though it was not his field of operation, this guy was awesome. He talked to his colleagues and made everything he could to help me out fast.
I really can say it was the best customer support I ever had part of. He was friendly, helpful and showed interest in resolving the issue.
Highly recommend people like him!

Date of experience: June 1, 2022