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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
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Staff at freelancer support are trying their best to help me resolve an issue and they are very friendly and informative while I am going through it. On hand to help and answer every question I have with reassurance.

Date of experience: June 11, 2022
Serbia
1 review
0 helpful votes
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I had some questions and problems before chatting with him.
But after I chatted with Harriet A, I was very clear about all of the problems and solutions.
He is very kind and know exact solutions.
I am very pleasure chatting with him.
Thanks very much, Harriet A.

Date of experience: June 11, 2022
India
1 review
0 helpful votes
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Thank you
June 11, 2022

Good and fast resolution
Goad that this platform is for professionals

Date of experience: June 10, 2022
India
1 review
0 helpful votes
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Refund for contest
June 11, 2022

It was a pleasure to have my issues resolved by support so quick.

Date of experience: June 10, 2022
India
1 review
0 helpful votes
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Raven B. Answered to all of my questions. It was very easy as usual. I want to Thanks Raven B for his help.
Thanks! Have a Great Day!

Date of experience: June 10, 2022
Germany
1 review
0 helpful votes
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After exhaustively working for the site and delivering the project work on time my payment was detained and illegally and fraudulently snapped out from my balance. This excused with a baseless and misplaced suspicious activity accusation. This infamous dishonest act defamed my person as well as usurped my income infringing on my rights to receive the contributions of my work efforts.

As the excuse they responded, you run the risk that they make you take the fall with the loss if they have a problem with their client payers and by not assuming their responsability dishonestly usurping and looting the money from your balance account.

Here I attach my message communicated to the platform support.

Hi, I want to ask for my 50$ back which I fairly received as contribution for my work in the site. This amound was unfairly and incomprehensively extracted from my balance account on 11 Jun 2018 at 04:57. As user and worker of the platform I want to remark that I fairly earned this money with the sweat of my brow and that I don't accept being bereft of my right to withdraw this salary for external issues or excuses which I don't acknowledge and refute being related to my person. As I don't recognize and admit not being part in any way of any suspicious activity, I claim in my defense my compensation for my fairly and legal work realized for this payment.

Thank you for your attention and hope we can solve very soon this conflict, for the reputation of the site and for me being able to recover trust on the site and therefore being able to work again or consider the platform as a transparent and trustworthy place for taking part in.

Date of experience: June 10, 2022
Romania
1 review
0 helpful votes
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Consulting
June 10, 2022

I have trouble with withdrawal. My consultant gave me good advice. Fast a polite. I am happy with the service. But I am not satisfied with this complicated feedback form, which takes a lot of time to fill in. Please cut out this form.

Date of experience: June 10, 2022
Kazakhstan
2 reviews
0 helpful votes
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They are thieves.
June 10, 2022

After getting the money, I tried to withdraw it.
But they they closed my account without any explanation.
I'm sure I didn't do anything wrong.

Date of experience: June 9, 2022
Egypt
1 review
0 helpful votes
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Thank you Chelsea
June 10, 2022

Thank you Chelsea for helping me to be verified on freelancing.com and also for this wonderful interview.

Date of experience: June 9, 2022
Portugal
1 review
0 helpful votes
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Verified process
June 9, 2022

It was delightful to speak with Chelsea V. We had a pleasant conversation.

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Chelsea V Verification Meeting
June 8, 2022

The meeting with Chelsea discussed my experience, skills and project history to qualify for the verification meeting. She was polite, detailed and to the point with the questions asked and statements about the verification program.

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Date of experience: June 8, 2022
Bangladesh
1 review
0 helpful votes
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Emmett was great
June 8, 2022

Emmett done a great job and help me a lot to understand some points.

Date of experience: June 8, 2022
Pakistan
1 review
0 helpful votes
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Best Experience
June 8, 2022

Chelsea, the Freelancer staff was really helpful and co-operative. I appreciate her efforts.

Date of experience: June 8, 2022
Colombia
1 review
0 helpful votes
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Hey
July 7, 2022

TY. I'd want to know about FL's best ways to bring project making through the platform.

Date of experience: June 7, 2022
Sweden
1 review
0 helpful votes
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Fist project on Freelancer
June 7, 2022

Freelancer made it possible for me to realize my first web development project.
A web-marketplace for vehicle related parts.

My experience is that the freelancer platform offers a lot of the service that i needed to make this project happen, but that despite that i hired a freelancer recruiter to find a recommended freelancer i run in to some serious issues.

The review i got from "my freelancer" for the second part of the project does not reflect the truth which is unfortunate for me and makes it less likely that i want to use the service again I also believe that it will lower my chances for finding a serious freelancer and be more successful in future projects.

Date of experience: June 7, 2022
Pakistan
1 review
0 helpful votes
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Debit Card Verification Issue
June 7, 2022

I had a problem doing verification of my debit card. I accidentally wrote the wrong amount and missed all chances, but the representative helped me and guided me well. I really appreciate that. Thanks

Date of experience: June 7, 2022
India
1 review
0 helpful votes
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Great Interview
June 7, 2022

I am happy with the video call. It was easy and quick. Chelsea helped me to solve problems relating to joining the video calls. It was fast and quick. I am happy with the process. Thank you so much!

Date of experience: June 7, 2022
MD
1 review
0 helpful votes
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Awesome service
June 7, 2022

Chelsea was very prompt, professional and thoughtful. From prioritising the application review to kindly informing about a certain delay, that not many people do when setting a meeting, she provided the best services.

Date of experience: June 7, 2022
Hong Kong
1 review
0 helpful votes
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Because I did not cancel the membership subscription in time, the system automatically deducted money to upgrade the membership, I have applied for a refund, thank you!

Date of experience: June 7, 2022
Malaysia
1 review
0 helpful votes
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Supporting team
June 7, 2022

Harriet A do every thing she could for solving my problem. I would love thanking here

Date of experience: June 7, 2022