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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Kevin R. Was invaluable in assisting my client and myself with our issue. We were really impressed with the time he took to help us and grateful he went above and beyond to rectify the problem. The service was fast and professional and we are both very happy with the result.

Date of experience: June 14, 2022
South Africa
1 review
0 helpful votes
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Chelsea's support
June 14, 2022

Chelsea was fantastic and helpful in her support today, 6 stars!

Date of experience: June 14, 2022
India
1 review
0 helpful votes
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General Support
June 14, 2022

Mr. Harriet A. From Freelancer support helped me to clear my doubts regarding upgrading my Membership. I appreciate his earnest efforts.

Date of experience: June 14, 2022
Nigeria
1 review
0 helpful votes
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Helpful support
June 14, 2022

Support helped me resolve my issue and assured me it would reflect very soon

Date of experience: June 14, 2022
Sri Lanka
1 review
0 helpful votes
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Solved
June 14, 2022

My questions were answered quickly, and my confusion was cleared up. Very helpful.

Date of experience: June 14, 2022
Switzerland
1 review
0 helpful votes
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Chelsea is super nice!
June 14, 2022

Chelsea did the video call for the verification with me. She sounds super nice and was very kind!

Date of experience: June 13, 2022
Bangladesh
1 review
0 helpful votes
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Withdrawal problem
June 13, 2022

Nice and excellent gay with good communication very helpful.

Date of experience: June 13, 2022
Spain
1 review
0 helpful votes
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Nice comunication.
June 13, 2022

My withdrawal have been locked due to security reasons.

My previous client "ensosg" needs to resolve a little issue on their account, but he still didn't solve it, He's never Online.

I think Freelancer stuff should do something to prevent this kind of account issues, like for example clients's accounts should be all setup before hiring freelancers in order
To prevent this kind of withdrawal problems, because now I don't know if my money (wich it's supossed I earned by working) is going to go to my account.

This kind of issues shouldn't exist, because we as freelancers we are working for a living, and some clients are playing with our money playing with our food.

Freelancer stuff, please, try to do something in order to prevent this kind of issues, thank you.

Date of experience: June 13, 2022
Pakistan
1 review
0 helpful votes
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Verified Freelancer
June 13, 2022

Chelsea Is very good in assisting and her way of dealing is also good its great to have meeting with chelsea.

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Date of experience: June 13, 2022
Kazakhstan
1 review
0 helpful votes
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Great Support
June 13, 2022

It was really pleasured to speak with Chelsea from Freelancer.com Verified Staff.
Thanks for your support.

Date of experience: June 12, 2022
Bangladesh
1 review
0 helpful votes
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GREAT
June 12, 2022

I Really Appreciate Support team. Thank you so much

Date of experience: June 12, 2022
Ethiopia
1 review
0 helpful votes
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Freelancer Support with chat
June 12, 2022

They are active to respond to any help with valuable communications. Thanks

Date of experience: June 12, 2022
Jordan
1 review
0 helpful votes
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Refund payment
June 12, 2022

Harriet is So easy and professional assistant i like the way of process

Date of experience: June 12, 2022
India
1 review
0 helpful votes
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Solve my big problem
June 12, 2022

Great experience!
He complete my work which is pending last 3 month. I am very happy.
Thanks a lot

Date of experience: June 12, 2022
Bangladesh
1 review
0 helpful votes
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Nice to talk with them
June 12, 2022

Communication was good. Had a good experience. Thank you

Date of experience: June 11, 2022
New York
2 reviews
1 helpful vote
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Freelancer is asking for: 1) Government Issued Identification 2) Proof of Residential Address 3) Verification Code Confirmation - Provide a photo of you holding the verification code displayed below in one hand and your ID clearly visible in your other hand.

I have already concluded a 8 month project where the worker and Freelancer received money. Now to do another project they are asking for this info... super sketchy. I don't want to give them all my personal info. Looks like back to Fiverr.com it is!

Bye-bye Freelancer!

Date of experience: June 11, 2022
India
1 review
0 helpful votes
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Not responding on time
July 11, 2022

Not responding on time, it expires in short periods, its disgusting

Date of experience: June 11, 2022
Egypt
1 review
0 helpful votes
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Review on customer support
June 11, 2022

I am grateful for the customer support team of freelancer.com as they were responsive, explained the root cause of the problem as well as helped resolving it, all of this was in a short period of time.

Date of experience: June 11, 2022
Pakistan
1 review
0 helpful votes
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Fast reply and answer my questions to the point. Love the communication. Thanks A+++++++++++++++++++++

Date of experience: June 11, 2022
Italy
1 review
0 helpful votes
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DO NOT USE THIS SITE freelancer.com! This site is a scam. It has fake reviews. Once you put the money in, you won't get it back! All developers are scams. This site will only bring you problems, waste of time and time!

Date of experience: June 11, 2022