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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

PS
1 review
0 helpful votes
Follow Motasem Y.
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Was a nice experience
June 17, 2022

It would be nice if I had an idea about the nature of the questions that would be asked on the interview

Date of experience: June 17, 2022
Turkiye
1 review
0 helpful votes
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Amazing
June 17, 2022

Maine M. Provided assistance to me in such a wonderful way. Professional, kind, focused on the solution and fast!

Date of experience: June 17, 2022
Malaysia
1 review
0 helpful votes
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Maine the best customer support
June 17, 2022

Thank you so very much Maine for helping me! I can't thank you enough! Hope that everything gonna be good in your life after this

Date of experience: June 17, 2022
India
1 review
0 helpful votes
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Good Communication
June 17, 2022

It was great communication. Great to discuss regarding some issues too.

Date of experience: June 16, 2022
Michigan
1 review
0 helpful votes
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Chelsea V.
June 17, 2022

Very polite and professional and was great speaking with Chelsea.

Date of experience: June 16, 2022
India
1 review
0 helpful votes
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Hi, my experience are as below:-
It takes more than 12 hours to reply first time from your team, other all are best.
Thanks

Date of experience: June 16, 2022
Canada
1 review
0 helpful votes
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I suggest you atleast you can update chat screen of application to normal. The current one is too laggy, no consistency, no shape. It just need complete new design. This one sucks.

Date of experience: June 16, 2022
Bangladesh
1 review
0 helpful votes
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Very good
June 16, 2022

Freelancer support time is a good way to solve the problem.

Date of experience: June 16, 2022
India
1 review
0 helpful votes
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It was great experience
June 16, 2022

It was a great experience talking with Chelsea.
She walked me through the process and helped me get my account verified.
Much appreciated.

Date of experience: June 16, 2022
Pakistan
1 review
0 helpful votes
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Awesome
June 16, 2022

It was very helpful and guided me so patiently with honour. Javier is very kind and very helpful. Thank you javier

Date of experience: June 16, 2022
Georgia
1 review
0 helpful votes
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Amazing fast support
June 16, 2022

I honnestly do like this site itrs amazing i have used it befor ein the past and it was great today i asked for a refund they did not hesitate in the suport chat i recommend the live support

Date of experience: June 15, 2022
Missouri
1 review
0 helpful votes
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I should have known better, but I was watching a youtube channel that referred anyone to ferverr/freelancer website stock and this wasn't a great decision, especially for someone who doesn't have a lot of experience in dealing with freelancer-type companies. I was speaking to an agent who explained to me that I'd pay for a freelancer to create the tiny project (a thumbnail and banner) this freelancer is to work with me then after work is completed then I pay an additional "like thank you for the work" fee. Once, I realized I'd made the wrong selection I asked to make a correction with the hope my money would forward to and apply to the correct service for my project. However, the agent abandon my question and it took me hours later to get my refund. So, this is why I rated a 2-star! To ghost me is very unprofessional, though through persistent reaching out to get help, finally their "contact us" chat delivered my refund.

Date of experience: June 15, 2022
Minnesota
1 review
0 helpful votes
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Very quick and well handled
June 15, 2022

I sent a message to the support team after hours and received an email response first thing the next morning. After a quick back and forth where they asked for some additional details, the problem was resolved promptly.

Date of experience: June 15, 2022
VE
1 review
0 helpful votes
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Excellent service
June 15, 2022

Freelancer.com support is fast and responsible I'm quite satisfied with the advice I received

Date of experience: June 15, 2022
Malaysia
1 review
0 helpful votes
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Membership Cancellation
June 15, 2022

Very easy to deal with and the agent is so nice as well. Thank you for your help

Date of experience: June 15, 2022
India
1 review
0 helpful votes
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Thank you for taking action on the problem I really appreciate it. Your support was really helpful in this issue.

Date of experience: June 15, 2022
Pakistan
1 review
0 helpful votes
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Polite and supportive
June 15, 2022

He is very polite and supportive. Provided full information and support.

Date of experience: June 15, 2022
Romania
1 review
0 helpful votes
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Excellent
June 15, 2022

Very nice. Quick and good. Very professional. The support was very helpful

Date of experience: June 14, 2022
Bangladesh
1 review
0 helpful votes
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Review for Chelsea
June 15, 2022

She was nice to talk to and provided some great details for the verification. Answered my questions thoroughly and gave me insights on the benefits.

Date of experience: June 14, 2022
Bangladesh
1 review
0 helpful votes
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Gauranteed contest issue
June 15, 2022

Thanks to the freelancer team, they were helpful. I love to work in this platform.

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Date of experience: June 14, 2022