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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
Follow Paul C.
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It was so nice and good communication, Thank you so much for the great assistance.

Date of experience: June 21, 2022
Pakistan
1 review
0 helpful votes
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I highly appreciate Maine M. Found really helping & solution-oriented instead of, just letting go of the matter. Supported out of the box. Hope will own my matter, till it is resolved.

Date of experience: June 21, 2022
Austria
1 review
0 helpful votes
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Competent Personal
June 21, 2022

I talkedto Chelsea V. to get my Veriffied by Freelancer badge.
She was great guiding me through the proccess.

Date of experience: June 21, 2022
India
1 review
0 helpful votes
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Great communication
June 21, 2022

Great experience with talking freelancer verified team

Date of experience: June 21, 2022
Pakistan
1 review
0 helpful votes
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Good CS
June 21, 2022

The person Henry addressed to all my concerns and helped me out in a very professional way.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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Awarded wrong design! Help!
June 21, 2022

YOu online virtaul agent Roxi was very fast and efficient at fixing my late night error... error corrected and back to the real winner... thankyou!

Date of experience: June 20, 2022
Australia
1 review
0 helpful votes
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Freelancer Verification Interview
June 21, 2022

Chelsea was very helpful throughout the verification process, especially considering I had to delay my interview due to personal matters. In the interview she was welcoming and a pleasure to talk to, thanks again.

Date of experience: June 20, 2022
Hong Kong
1 review
0 helpful votes
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Kind and professional support
June 21, 2022

The agent is very kind, and give me through the whole process of becoming a Corporate account.

Date of experience: June 20, 2022
Alabama
1 review
0 helpful votes
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Experience
July 21, 2022

Do not have much of one.No able to get projects for the most part.

Date of experience: June 20, 2022
VE
1 review
0 helpful votes
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Rox help me with problem
June 20, 2022

Solution was fast and im happy with result. Thanks very much.

Date of experience: June 20, 2022
Australia
1 review
0 helpful votes
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Harriet good job
June 20, 2022

Harriet did a good job with assisting me. Got my issue sorted professionally

Date of experience: June 20, 2022
Egypt
1 review
0 helpful votes
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Need help in Support Desk Javier
June 20, 2022

Provide to me all information and solve my problem. He was very helpful to me

Date of experience: June 20, 2022
Pakistan
1 review
0 helpful votes
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Great Call.
June 20, 2022

Chelsea is a great person. I had a wonderful call with her. She had full knowledge of the platform.

Date of experience: June 20, 2022
Pakistan
1 review
0 helpful votes
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Love to talk with him
June 20, 2022

He is patient. Hope he will reduce my account restriction time

Date of experience: June 20, 2022
India
1 review
0 helpful votes
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Awesome experience
June 20, 2022

She was very clear in her questions and was very friendly. Thanks

Date of experience: June 19, 2022
Singapore
1 review
0 helpful votes
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She was very clear on the instrucstions and questions through the whole verification process, it's really a great experience speaking with her.

Date of experience: June 19, 2022
India
1 review
0 helpful votes
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Helping Harriet
June 19, 2022

I was so confused about how to withdraw the deposit funds. He was keen to help me.He explained me patiently about what should be done. Very precise in approach. He helped me within a minute. I appreciate.

Date of experience: June 19, 2022
Ukraine
1 review
0 helpful votes
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Great support work
June 19, 2022

Harriet A helped me a lot with my problem. Great support work!

Date of experience: June 19, 2022
Spain
2 reviews
1 helpful vote
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I had few requests for work last September, October and November 2021. The customer appeared verified to some extent. I successfully completed the job, got a positive score (as you can verify) and got paid. It looks like once the customer got the programs, closed the account as he did not need it anymore. Months later, in April 2022, I tried to withdraw funds and, to me surprise, they locked the funds the day after "due to issues with the customer". Freelancer did not prevent the customer from offering. They did not tell me about the risk. Freelancer was quiet until the day after I tried to get my money. It has been a painful process with many explanations and complaints. Freelancer does not let contractors and employers talk directly nor exchange contact details. At the end, I had to investigate who the customer really was, talk to him and ask him to re-open the account (must be exactly de same) complete the verification process. It was yesterday (June 18th) when I had to ask Freelancer to release the funds. They did not have the honesty/fairness to do that themselves.

Date of experience: June 18, 2022
California
1 review
0 helpful votes
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Very helpful
June 18, 2022

Rox c was very helpful. She handled my problems in a very fast and professional manner.
Thank you

Date of experience: June 18, 2022