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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was so nice and good communication, Thank you so much for the great assistance.
I highly appreciate Maine M. Found really helping & solution-oriented instead of, just letting go of the matter. Supported out of the box. Hope will own my matter, till it is resolved.
I talkedto Chelsea V. to get my Veriffied by Freelancer badge.
She was great guiding me through the proccess.
Great experience with talking freelancer verified team
YOu online virtaul agent Roxi was very fast and efficient at fixing my late night error... error corrected and back to the real winner... thankyou!
Chelsea was very helpful throughout the verification process, especially considering I had to delay my interview due to personal matters. In the interview she was welcoming and a pleasure to talk to, thanks again.
The agent is very kind, and give me through the whole process of becoming a Corporate account.
Do not have much of one.No able to get projects for the most part.
Harriet did a good job with assisting me. Got my issue sorted professionally
Provide to me all information and solve my problem. He was very helpful to me
Chelsea is a great person. I had a wonderful call with her. She had full knowledge of the platform.
He is patient. Hope he will reduce my account restriction time
She was very clear in her questions and was very friendly. Thanks
She was very clear on the instrucstions and questions through the whole verification process, it's really a great experience speaking with her.
I was so confused about how to withdraw the deposit funds. He was keen to help me.He explained me patiently about what should be done. Very precise in approach. He helped me within a minute. I appreciate.
I had few requests for work last September, October and November 2021. The customer appeared verified to some extent. I successfully completed the job, got a positive score (as you can verify) and got paid. It looks like once the customer got the programs, closed the account as he did not need it anymore. Months later, in April 2022, I tried to withdraw funds and, to me surprise, they locked the funds the day after "due to issues with the customer". Freelancer did not prevent the customer from offering. They did not tell me about the risk. Freelancer was quiet until the day after I tried to get my money. It has been a painful process with many explanations and complaints. Freelancer does not let contractors and employers talk directly nor exchange contact details. At the end, I had to investigate who the customer really was, talk to him and ask him to re-open the account (must be exactly de same) complete the verification process. It was yesterday (June 18th) when I had to ask Freelancer to release the funds. They did not have the honesty/fairness to do that themselves.
Rox c was very helpful. She handled my problems in a very fast and professional manner.
Thank you
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

