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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Support team was very helpful.
June 23, 2022

Satisfied with the service. They reached out to me and helped me to solve issue. Thanks!

Date of experience: June 23, 2022
Egypt
1 review
0 helpful votes
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Reopen my account
June 23, 2022

Thanks so much for the freelance support to reopen my account in a few days.

Date of experience: June 23, 2022
California
1 review
0 helpful votes
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Quick and great customer service
June 23, 2022

Had some confusion with company credit card payments vs setting up an account, but their e-mail contact service was prompt and quick to work with.
Amy V. and Anthony B. Were helpful.

Date of experience: June 23, 2022
Pakistan
1 review
0 helpful votes
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Freelancer.com stole my money worth of 6500$ today and close my account permanently and Even I don't have anything related to unprofessional and my account is leading account right now with having 88 reviews and 5 star rating with all positive feedback
I've Launched almost 04 dispute worth of 2500$ but they just sending me the copy and past message we are sending the message we are contacting to client

After that they locked my funds of 800$ on security reasons that client is not verifying his/her identity if you have any issue so you have the content number just go and call them and release my funds what's my fault? Why they locked my funds?

After that I've 05 ongoing project which is almost on the final stage and I need to withdraw all the money then they closed my account because I need a refund of 96GBP of Corporate fee but Instead of giving back they close my account what is this nonsense?
They are just a scammer not more then that, just stole all the money of all fair freelancer and running there company

I've attached the screenshot for the proof

First Things the
- I need My account back asap
- Locked funds would be release and the last things the loss of my client will be compensated

Date of experience: June 23, 2022
Sudan
1 review
0 helpful votes
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Excellent
June 23, 2022

They gladly helped me.
They were very good at dealing with my problem.

Date of experience: June 23, 2022
Spain
1 review
0 helpful votes
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Muy satisfecho
June 23, 2022

Muy agradable, trato cercano y paciente. Muy simpatica

Date of experience: June 23, 2022
Turkiye
1 review
0 helpful votes
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Verification interview
June 23, 2022

Chelsea V. was a pretty understanding and straightforward interviewer. Thanks.

Date of experience: June 22, 2022
Alabama
1 review
0 helpful votes
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Verification process
June 23, 2022

It took a bit of time but support Chelsea V. was very helpful with the process.

Date of experience: June 22, 2022
Egypt
1 review
0 helpful votes
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Many problems with the site's policy and a lot of delay in responding to problems
What do you always do with suspending the balance from the freelancer after he submits the work on the pretext that it is to preserve the freelancer?
Why don't you make the employer activate his account and complete his data before he starts asking for jobs from freelancers?
Why do you always stand in the side of the employer at the expense of the freelancer even though you also take a commission from the freelancer?
Why is the independent always the weakest person in the system?
This policy must be changed, you must protect the freelancer from spreading scams, and just as you force the freelancer to enter all his data before he starts working on the site
You should also compel the employer to complete his data on the website before he applies for employment. There must be justice

Date of experience: June 22, 2022
Bangladesh
1 review
0 helpful votes
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There was a problem with the payment withdrawal. I have received great support from the support team. It was very helpful. Thanks!

Date of experience: June 22, 2022
Pakistan
1 review
0 helpful votes
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Awesome Freelancer Staff Member
June 22, 2022

She is truly awesome. Nice behavior and accent. Really appreciate her efforts over here to make most out of it.

Date of experience: June 22, 2022
Bangladesh
1 review
0 helpful votes
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It was very helpful. All my doubts are cleared. Thank you very much.

Date of experience: June 22, 2022
India
1 review
0 helpful votes
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Great experience
June 22, 2022

We had a video call with Chelsea regarding Verified badge and it was an awesome experience. She assisted us very well and our profile got the badge immediately.

Date of experience: June 21, 2022
Maryland
1 review
0 helpful votes
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Great service
June 22, 2022

They helped resolve my issue, very quickly.

Im overall very happy with the customer service on this website! Really

Date of experience: June 21, 2022
Philippines
1 review
0 helpful votes
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Excellent Customer Service
June 22, 2022

I accidentally subscribed to a membership plan because I forgot to cancel my free trial. Caleb offered me excellent customer service and helped get the amount refunded to me.

Date of experience: June 21, 2022
Canada
1 review
0 helpful votes
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Help in Adding Skills
June 22, 2022

Thanks, it was very helpful. I could not get the required skills on my profile. The support team help me with it. Thanks!

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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I was looking for an original illustration and this is not the place to find that. I specifically said I did NOT want text integrated into a logo and yet I received about 30 text logos within minutes. Several of the "illustrations" I received were the ones I submitted as examples! These fraud artists were trying to get me to pay them for vector files I could either easily download on my own or I had already submitted as an example! If you want to overpay for a quick template logo you can probably get for free on any given website or Microsoft product, this is your option. If you are looking for an artist, this is not it.

Date of experience: June 21, 2022
Canada
1 review
0 helpful votes
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Dispute solved perfectly
June 21, 2022

Freelancer staff helped me to solve one dispute, they are quick and professional.
I really appreciate their services.

Date of experience: June 21, 2022
Pakistan
1 review
0 helpful votes
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Great Guy
June 21, 2022

I am very satisfied. He is really good in explaining the things.

Date of experience: June 21, 2022
Pakistan
1 review
0 helpful votes
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Understanding and helped me through the process with clear instructions and very friendly customer support.

Date of experience: June 21, 2022