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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Anisa H.
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Xavier was incredibly helpful, kind, and clear in his support. I'm so glad I finally understand everything here, thanks to him. His assistance made the process much easier, and I truly appreciate his patience!

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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Helped me a lot from Olivia T.
June 7, 2025

Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.
Olivia T. Has been incredibly helpful throughout—her support and guidance made a big difference for me.

Date of experience: May 28, 2025
India
1 review
0 helpful votes
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I recently contacted Freelancer support regarding an unexpected automatic membership renewal charge. I was assisted by Hope, who was very understanding and helpful throughout the process. She listened to my concern patiently, explained the situation clearly, and assured me that my refund request would be reviewed. I really appreciate her quick response and professional attitude. It made me feel heard and supported. Thank you, Hope, for your assistance – I hope to see the refund processed soon.

Date of experience: May 28, 2025
Nigeria
1 review
0 helpful votes
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Swift and understanding.
June 7, 2025

Hope was very helpful with my request. He understood my worries and solved this case for me swiftly and stress-free.

Date of experience: May 28, 2025
Morocco
1 review
0 helpful votes
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Good job to the support team
June 6, 2025

Amazing experience is very fast and smooth but I still waiting to get some freelance contract until this point I would like to thank all team at freelance.com

Date of experience: May 28, 2025
Kenya
1 review
0 helpful votes
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KYC GUIDING BY SELMA
June 6, 2025

I had been struggling with verifying my KYC on Freelancer.com until I came across Selma's a customer guider. Her instructions were clear, concise, and easy to follow. She outlined each step—from preparing documents to uploading them—making the entire process much less intimidating. What I appreciated most was her attention to detail, especially about the keycode photo and proof of address. Thanks to her guidance, i hope my verification will be approved smoothly and without delay. Selma's support turned a confusing task into a simple one. I highly recommend her guide to anyone facing issues with Freelancer.com KYC. It's a real time-saver!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Smooth & Fine
June 6, 2025

It was great having the talk today, really appreciated how smooth and effortless the entire process felt. Thanks a lot for your time and clarity, Barry. Looking forward to what's next!

Date of experience: May 28, 2025
Hong Kong
1 review
0 helpful votes
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I had a billing issue that caused me quite a bit of stress, but thanks to Pearl V., it was resolved quickly and efficiently. From start to finish, Pearl was professional and demonstrated genuine empathy for my situation, which made the whole experience much less frustrating. She communicated clearly and kept me informed throughout the process. It's rare to find customer service representatives who truly care and go the extra mile, but Pearl definitely did. I'm very grateful for her help and patience. Overall, an excellent customer service experience that I would highly recommend!

Date of experience: May 28, 2025
Argentina
1 review
0 helpful votes
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Cool assistance
June 6, 2025

Excellent feedback and better actions taken - Please keep this way! Thank you! -----------------------------------------------------------

Date of experience: May 27, 2025
Bangladesh
1 review
0 helpful votes
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Feedback for customer service.
June 6, 2025

The freelancer.com customer service is awesome, I got my solution quickly and hassle free. Thanks for this assistance!

Date of experience: May 28, 2025
Pakistan
1 review
0 helpful votes
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Pearl is Fantastic
June 6, 2025

It was so much good and easy, with Pearl. She guided me with each step. I appreciate her help.
Best Support!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Excellent experience
June 6, 2025

Excellent experience it was, in detailed as expected. I like the way it was asked step by step. I am happy to be part for this service. Will do best

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
Follow ROSHAN J.
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I am getting board in PFP today. Mary provide me details and guide me in a respective way. She explains me everything in detail. Great to chat with her.

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
Follow Abubakar N.
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I had a very good experience; the process was professional, and I received excellent guidance throughout.

Date of experience: May 27, 2025
Pakistan
1 review
0 helpful votes
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Nice and smooth onboarding
June 6, 2025

The onboarding experience was smooth and well-organized. It was really helpful to have Danette O. Guiding me through the process — clearly explaining the rules, what to do, and what to avoid. Her support made everything much easier to understand.
A big thank you to the Freelancer team, especially Danette O., for such a professional and welcoming onboarding experience!

Date of experience: May 27, 2025
Australia
1 review
0 helpful votes
Follow Satish K.
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Danette O. Was highly professional and provided clear guidance throughout the Preferred Freelancer and Rising Stars onboarding process. Thank you!

Date of experience: May 27, 2025
India
1 review
0 helpful votes
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Varification
June 6, 2025

Varification done by Nichole / she is good
I have problem with only that I am not getting assignment even my profile perfectly matching with my skills

Date of experience: May 27, 2025
Texas
1 review
0 helpful votes
Follow Mahesh Babu U.
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The registration and verification process on Freelancer.com was smooth and straightforward. I was able to upload the required documents and get verified fairly quickly. The platform has a wide range of projects and clients, and I'm excited to start bidding and working. So far, everything looks professional and easy to use. Looking forward to building my freelance career here!

Date of experience: May 26, 2025
Singapore
1 review
0 helpful votes
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Helpful staff
June 6, 2025

Nicole was extremely helpful and patient in guiding me through the entire verification process—truly appreciate it!

Date of experience: May 27, 2025
GB
1 review
0 helpful votes
Follow Michael B.
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Pearl was very helpful in assisting me with my query. Very lovely and personable. I would highly recommend.

Date of experience: May 26, 2025