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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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One of my account was deleted (due to accidentally duplicated account). I asked to recover IP agreement and NDA I signed in my closed account and it takes a few weeks and a lot of emails to finally get them. Happy ending but it could be easier.
Thanks,
Yannick
The first response was very quick, the second response was a bit delated but I am happy with that response. The person behind the machine was careful enough to point out a correction in the data I supplied and that is the key point.
All my past issues have been resolved in a professional and timely manner.
I asked the Freelancer.com support service for help with some doubts I had as a newcomer to Freelancer. They replied to my email very quickly in a very compressive and detailed manner. For me they were very helpful and very kind in their answers.
Thank you very much to the Freelancer team. To everyone that's been assisting me with my case. I really feel valued. I truly appreciate your help.
Wonderful 10/10 just filling this in for the sake of appreciation for it and customer service employees
Good am happy, to work with freelancer.com
Sometimes bad but Now my exp... about is Good platform to eren to income
Thanks, freelancer Grupe
Excellent support from the staff of the Freelancer and the platfom. I enjoy working on this platfom. Client are very professional as well. All the best!
They solved my problem and the were very responsive, friendly, and professional.
Hi, It was nice talking to Chelisa, She is very kind and soft spoken person to understand concerns and assist in best possible manner.
I had a replicated charge on my credit card and was looking for that to be reversed. Amy came back to me extremely promptly and let me know that the transaction was being credited. Great support for a first time user.
As a new user will be dissappointed because in the start if he has some issue then he will try to find to talk with support
And support is really difficult to get, with live chat user will feel like he is on right path, but with email or other thing user will think
May be this is a BOT, as i was thinking but when i properly worked on this plateform i can understand the things and issues easily
Thanks Freelancer
I'm really grateful for the attention which took me. It helped me a lot and I just can thanks for this. The answer i needed they provided me in a short time and really cared about solving the problem i was having. Anyway, I have nothing but praise to do, continue like that!
It was a smooth interview and Chelsea was very professional. She knows exactly how to do her job. Thumbs up!
It was very nice talking to her. She was so amazing and kind. Really very helpful throughout the process.
I was frauded by my client because it was my first time ever using this site and I didn't recognize red flags on time. The staff was exceptionally helpful and they guided me through the whole process step by step and they made sure that I am satisfied. I am very grateful!
Has lots of patience. He answered all my queries. Also offered me 1 week time to clear the dues and 5000 credits.
Timely response. I'm so a Glad for All your Support
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

