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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Finally I got it
March 26, 2022

One of my account was deleted (due to accidentally duplicated account). I asked to recover IP agreement and NDA I signed in my closed account and it takes a few weeks and a lot of emails to finally get them. Happy ending but it could be easier.

Thanks,

Yannick

Date of experience: February 23, 2022
Bangladesh
1 review
0 helpful votes
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Excellent support
February 24, 2022

The first response was very quick, the second response was a bit delated but I am happy with that response. The person behind the machine was careful enough to point out a correction in the data I supplied and that is the key point.

Date of experience: February 23, 2022
Australia
1 review
0 helpful votes
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Excellent support
February 23, 2022

All my past issues have been resolved in a professional and timely manner.

Date of experience: February 23, 2022
Italy
1 review
0 helpful votes
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Quick, understanding and kind support.
February 23, 2022

I asked the Freelancer.com support service for help with some doubts I had as a newcomer to Freelancer. They replied to my email very quickly in a very compressive and detailed manner. For me they were very helpful and very kind in their answers.

Date of experience: February 23, 2022
South Africa
1 review
0 helpful votes
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Excellent service
February 23, 2022

Thank you very much to the Freelancer team. To everyone that's been assisting me with my case. I really feel valued. I truly appreciate your help.

Date of experience: February 23, 2022
South Africa
1 review
0 helpful votes
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Finance support
February 23, 2022

Wonderful 10/10 just filling this in for the sake of appreciation for it and customer service employees

Date of experience: February 23, 2022
India
1 review
0 helpful votes
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Good
February 23, 2022

Good am happy, to work with freelancer.com
Sometimes bad but Now my exp... about is Good platform to eren to income
Thanks, freelancer Grupe

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Date of experience: February 23, 2022
Serbia
1 review
0 helpful votes
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Excellent
February 23, 2022

Excellent support from the staff of the Freelancer and the platfom. I enjoy working on this platfom. Client are very professional as well. All the best!

Date of experience: February 23, 2022
Jordan
1 review
0 helpful votes
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Great service from support team.
February 23, 2022

They solved my problem and the were very responsive, friendly, and professional.

Date of experience: February 22, 2022
India
1 review
0 helpful votes
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Chelsia's Review
February 23, 2022

Hi, It was nice talking to Chelisa, She is very kind and soft spoken person to understand concerns and assist in best possible manner.

Date of experience: February 22, 2022
Australia
1 review
0 helpful votes
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Amy V
February 23, 2022

I had a replicated charge on my credit card and was looking for that to be reversed. Amy came back to me extremely promptly and let me know that the transaction was being credited. Great support for a first time user.

Date of experience: February 22, 2022
Canada
1 review
0 helpful votes
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Standard
February 22, 2022

Standard verification process necessary to get work through platform

Date of experience: February 22, 2022
Pakistan
1 review
0 helpful votes
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True review base on my experiences
February 22, 2022

As a new user will be dissappointed because in the start if he has some issue then he will try to find to talk with support
And support is really difficult to get, with live chat user will feel like he is on right path, but with email or other thing user will think
May be this is a BOT, as i was thinking but when i properly worked on this plateform i can understand the things and issues easily
Thanks Freelancer

Date of experience: February 22, 2022
Brazil
1 review
0 helpful votes
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Suport Atendiment
February 22, 2022

I'm really grateful for the attention which took me. It helped me a lot and I just can thanks for this. The answer i needed they provided me in a short time and really cared about solving the problem i was having. Anyway, I have nothing but praise to do, continue like that!

Date of experience: February 22, 2022
New Jersey
1 review
0 helpful votes
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Professional Freelancer
February 22, 2022

It was a smooth interview and Chelsea was very professional. She knows exactly how to do her job. Thumbs up!

Date of experience: February 21, 2022
India
1 review
0 helpful votes
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Overall a great experience
February 22, 2022

It was very nice talking to her. She was so amazing and kind. Really very helpful throughout the process.

Date of experience: February 21, 2022
Croatia
1 review
0 helpful votes
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Very friendly and approachable staff
February 21, 2022

I was frauded by my client because it was my first time ever using this site and I didn't recognize red flags on time. The staff was exceptionally helpful and they guided me through the whole process step by step and they made sure that I am satisfied. I am very grateful!

Date of experience: February 21, 2022
Bangladesh
1 review
0 helpful votes
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Excellent
February 21, 2022

I am so happy with freelancer support services. All of my problem is solved. Thanks to all of my Freelancer.com Team members.

Date of experience: February 21, 2022
India
1 review
0 helpful votes
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Nice Person
February 21, 2022

Has lots of patience. He answered all my queries. Also offered me 1 week time to clear the dues and 5000 credits.

Date of experience: February 21, 2022
Tunisia
1 review
0 helpful votes
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Timely response. I'm so a Glad for All your Support

Date of experience: February 21, 2022