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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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It was great to connect with Chelsea and discuss Freelancer and it's advantages. She was very knowledgable and asked good questions.

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Date of experience: February 28, 2022
Serbia
1 review
0 helpful votes
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Great supporting
February 28, 2022

Your support was really helpful for me.
I'll never forget this.

Date of experience: February 28, 2022
Egypt
1 review
0 helpful votes
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Bad support experience
March 30, 2022

The support are bots, they reject my projects and say that It required personal info and that's incorrect it's for email. Verfication on my website

Date of experience: February 28, 2022
Viet Nam
1 review
0 helpful votes
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Thanks for helping me
February 28, 2022

You have been very supportive and I am very grateful for that.

Date of experience: February 28, 2022
AE
1 review
0 helpful votes
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Chelsea was very helpful in explaining the requirements for getting the 'verified by Freelancer'badge. She was patient in explaining and re-explaining every step.

Date of experience: February 28, 2022
India
1 review
0 helpful votes
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Nice clients and happy deals
February 28, 2022

It's great interaction with the clients and freelancer.com pay me on time.

Date of experience: February 27, 2022
India
1 review
0 helpful votes
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Thank you for solving my grievance
February 28, 2022

Prompt reply and problem solved. Thank you for this.

Date of experience: February 27, 2022
PS
1 review
0 helpful votes
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Freelancer App...
February 27, 2022

Honestly this App has a decent policy, respectful, helpful and fast customer support and safe and reliable refund system. To me it is one of the most trusted apps for freelance work

Date of experience: February 27, 2022
Germany
1 review
0 helpful votes
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Best Freelance Help center
February 27, 2022

Fast reply and solving any problem.
Friendly and clearly conversation

Date of experience: February 27, 2022
South Africa
1 review
0 helpful votes
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RESPONSE TIME/SUSPICIOUS ACTIVITY
February 26, 2022

I recently applied for online work through Freelancer, and received offers from companies who requested upfront payment. I contacted Freelancer to enquire about the legitimacy of the companies, and received feedback within a few hours. I was amazed at the quick response time and how quickly Freelancer delt with the problem by removing the companies who did not comply with regulations. Thank you Celestine

Date of experience: February 26, 2022
India
1 review
0 helpful votes
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One of the best support i ever seen
February 26, 2022

The best support... Only get on freelancer.com... I love it they replay me within an hours... And solve any problems i have...

Date of experience: February 26, 2022
Ghana
1 review
0 helpful votes
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General feedback
March 27, 2022

This platform is easier to use as compared to others.

Date of experience: February 25, 2022
Egypt
1 review
0 helpful votes
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Excellent
February 24, 2022

I am so satisfied with my experience with the support team.
They quickly understood my problem and provided me solutions to it.
Thanks for their time

Date of experience: February 24, 2022
Pakistan
1 review
0 helpful votes
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Data entry
February 24, 2022

I can do data entry job and form. Filling job and typing also thank you

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Date of experience: February 24, 2022
Egypt
1 review
0 helpful votes
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Your are very easy and I am so happy
February 24, 2022

I am so happy to talking with you. You are very easy.

Date of experience: February 24, 2022
Brazil
1 review
0 helpful votes
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Ajuda
March 26, 2022

Responderam rapidamente. Mas as nada tenho dúvidas de como trabalhar neste site.

Date of experience: February 24, 2022
India
1 review
0 helpful votes
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It was a good experience
February 24, 2022

I reached out to the support team and after explaining the issue, the support team kindly revoked the charges on my account and resolved it promptly. I am thankful for it.

Date of experience: February 24, 2022
India
1 review
0 helpful votes
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Verified program by Macall
February 24, 2022

Macall enable the verified program for us, he is very polite and clear all our doubt, i recommend him

Date of experience: February 23, 2022
Georgia
1 review
0 helpful votes
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Macall is very supportive and professional product assistant, he/she guided me through the annual professional membership and freelance verified program.He/She is very quick responser.

Date of experience: February 23, 2022
Mexico
1 review
0 helpful votes
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Chelsea V. is excellent
February 24, 2022

Thank you for your understanding since I don't speak English at the moment, very soon I will since I will start studying today, I hope to be able to speak with the person who assists me but in English very soon thank you very much for helping me to verify my account

Date of experience: February 23, 2022