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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My question was well answered and am satisfy with the reply. Thanks
For me, I used to call PayPal as a family because they're always on my back. Honestly, they do much better than most of the large banks here in my country Jordan! It's the sad truth.
After this experience with you, and what I heard from Anthony B. And Jamie,, I can't call you anything but my true family in this messy world.
I do apologize for the lack of trust when I sent to Paypal before contacting you. I really mean it but I wanted things to go fast and I found you're way faster than what I've expected and *******% professional in such a money matter.
Thanks again, I'm really glad to be one of your community. Wish you all the best and being safe all the time.
Though reply later, I am able to seek clarifications
I liked the support because it's really understanding, and it's quick to respond.
Thank you.
Buenas atencion, rapida explicacion a mis requerimientos.
They answered the question I had and the message was clear and specific
Chelsea was nice and very friendly.
The questions were easy to answer if you are doing your job correctly,
Very helpful and gives advice during the interview,
Pleasant experience in general
Experience is appreciated and questions were according to the target and good behavior and talk as well.
Me dieron una respuest al problema de la dirección, quede conforme con lo que me dijeron
Although people responded to my issue, it should not have taken as long as it did to resolve.
The best online marketplace I've ever seen! I am very happy to be working with Freelancer.com.
Their customer service is very helpful.
I am very satisfied with their customer service by solving any problem very quickly
They are here from a decade... but only to for making money. Accept any project very carefully (new freelancers). Don't link your debit/credit card/bank accounts. Money will be deducted without any confirmation.
I am very pleased with our meeting with Chelsea. She was very polite and understandable and helped me to progress in this process. I am also happy to receive my badge after our fluid and result-oriented meeting.
It was great experience. She is very humble and described every point and benefits of using such program
I had an issue with a freelancer due to the bad quality of the provided job. After declining my ask for cancellation of the project, he openned a dispute. I felt lost but Freelancer support Victor imediatedly contacted me and was so helpful.
It is very professional and I am very happy that I can trust this platform to do business here.
Hello, how are you?
I was graduated from the Industrial University of Ho Chi Minh City, Vietnam.
I am a building architect from Vietnam and have full experience in 2D and 3D design of houses and buildings., And now I am working on Ansell company,
Also, I have experience in product 2d and 3d design
My major skill programs are AutoCAD, Revit, 3ds max, Sketchup, Solidworks, fusion 360, CATIA, rhino, etc.
I will keep all rules of this site and will work politely, Thank you, Quynh P.
I had some confusion about membership charges, and both agents were very helpful. Both Victor C. And Amy V. gave good information and explained the processes to me. Amy V. was able to shed more light on the situation and resolved it to my satisfaction. Very relieved to have this done so quickly!
I had trouble cancelling my membership, but freelancer customer service quickly offered me a refund without hassle. Clear communication and to the point. Thanks CS!
I was called by a staff where I was asked a few questions. The process is smooth and the staff are respectful. Thank you team.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

