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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Well understood
March 6, 2022

My question was well answered and am satisfy with the reply. Thanks

Date of experience: March 6, 2022
Jordan
1 review
0 helpful votes
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BIG THANK YOU
March 5, 2022

For me, I used to call PayPal as a family because they're always on my back. Honestly, they do much better than most of the large banks here in my country Jordan! It's the sad truth.

After this experience with you, and what I heard from Anthony B. And Jamie,, I can't call you anything but my true family in this messy world.

I do apologize for the lack of trust when I sent to Paypal before contacting you. I really mean it but I wanted things to go fast and I found you're way faster than what I've expected and *******% professional in such a money matter.

Thanks again, I'm really glad to be one of your community. Wish you all the best and being safe all the time.

Date of experience: March 5, 2022
Singapore
1 review
0 helpful votes
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Helpful answers
March 5, 2022

Though reply later, I am able to seek clarifications

Date of experience: March 4, 2022
Morocco
1 review
0 helpful votes
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Best Support
March 4, 2022

I liked the support because it's really understanding, and it's quick to respond.
Thank you.

Date of experience: March 4, 2022
VE
1 review
0 helpful votes
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Muy buena atencion
March 4, 2022

Buenas atencion, rapida explicacion a mis requerimientos.

Date of experience: March 4, 2022
Mexico
1 review
0 helpful votes
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They explained me very well
March 4, 2022

They answered the question I had and the message was clear and specific

Date of experience: March 4, 2022
Sweden
1 review
0 helpful votes
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Chelsea was nice and very friendly.
The questions were easy to answer if you are doing your job correctly,
Very helpful and gives advice during the interview,
Pleasant experience in general

Date of experience: March 3, 2022
Pakistan
1 review
0 helpful votes
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Good conversation
March 4, 2022

Experience is appreciated and questions were according to the target and good behavior and talk as well.

Date of experience: March 3, 2022
Georgia
1 review
0 helpful votes
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Problemas de validacion
March 3, 2022

Me dieron una respuest al problema de la dirección, quede conforme con lo que me dijeron

Date of experience: March 3, 2022
District of Columbia
1 review
0 helpful votes
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Should have not taken so long...
April 2, 2022

Although people responded to my issue, it should not have taken as long as it did to resolve.

Date of experience: March 3, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer.com customer service
March 3, 2022

The best online marketplace I've ever seen! I am very happy to be working with Freelancer.com.
Their customer service is very helpful.
I am very satisfied with their customer service by solving any problem very quickly

Date of experience: March 3, 2022
India
1 review
0 helpful votes
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Only money matters
April 2, 2022

They are here from a decade... but only to for making money. Accept any project very carefully (new freelancers). Don't link your debit/credit card/bank accounts. Money will be deducted without any confirmation.

Date of experience: March 3, 2022
Turkiye
1 review
0 helpful votes
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Awesome conversation
March 3, 2022

I am very pleased with our meeting with Chelsea. She was very polite and understandable and helped me to progress in this process. I am also happy to receive my badge after our fluid and result-oriented meeting.

Date of experience: March 3, 2022
India
1 review
0 helpful votes
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It was great experience. She is very humble and described every point and benefits of using such program

Date of experience: March 2, 2022
Spain
1 review
0 helpful votes
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I had an issue with a freelancer due to the bad quality of the provided job. After declining my ask for cancellation of the project, he openned a dispute. I felt lost but Freelancer support Victor imediatedly contacted me and was so helpful.

Date of experience: March 2, 2022
Pakistan
1 review
0 helpful votes
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At last Relief
March 2, 2022

It is very professional and I am very happy that I can trust this platform to do business here.

Date of experience: March 2, 2022
Viet Nam
1 review
0 helpful votes
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Hello, how are you?
I was graduated from the Industrial University of Ho Chi Minh City, Vietnam.
I am a building architect from Vietnam and have full experience in 2D and 3D design of houses and buildings., And now I am working on Ansell company,
Also, I have experience in product 2d and 3d design
My major skill programs are AutoCAD, Revit, 3ds max, Sketchup, Solidworks, fusion 360, CATIA, rhino, etc.
I will keep all rules of this site and will work politely, Thank you, Quynh P.

Date of experience: March 1, 2022
North Carolina
1 review
0 helpful votes
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Helpful Support Agents
March 2, 2022

I had some confusion about membership charges, and both agents were very helpful. Both Victor C. And Amy V. gave good information and explained the processes to me. Amy V. was able to shed more light on the situation and resolved it to my satisfaction. Very relieved to have this done so quickly!

Date of experience: March 1, 2022
Florida
1 review
0 helpful votes
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Quick and forgiving
March 1, 2022

I had trouble cancelling my membership, but freelancer customer service quickly offered me a refund without hassle. Clear communication and to the point. Thanks CS!

Date of experience: March 1, 2022
Ghana
1 review
0 helpful votes
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Nice staff
March 1, 2022

I was called by a staff where I was asked a few questions. The process is smooth and the staff are respectful. Thank you team.

Date of experience: March 1, 2022