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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Belarus
1 review
0 helpful votes
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Good support
March 10, 2022

Excellent support although a bit late response I felt from you.

Date of experience: March 9, 2022
India
1 review
0 helpful votes
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They helped me lot.
March 10, 2022

Really freelancer support team helps me lot, i raised a ticket again and again and also they helps again and again.

Date of experience: March 9, 2022
Pakistan
1 review
0 helpful votes
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Account Limitations
March 9, 2022

I am pleased with the response of the freelance support team. They were quick and were good at helping but the only thing that upset me is that they couldn't help me with limitations regardless of my situation and in what state I was in. I do understand that it might have been against their policy but in emergency cases they could be more kind to their members. My situation is like, we ran away from Afghanistan because of the on going situation and we are illegally in Pakistan so I had provided all the documents but couldn't provide a residential address proof because I couldn't find any document on my name. So I wished they could postpone my verification identification or help me in any other way. But they kept saying I have to upload something. Thanks.

Date of experience: March 9, 2022
Kenya
1 review
0 helpful votes
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Amazing customer support
March 9, 2022

Freelancer.com has amazing customer support agents. They've helped me many times when I had a problem or needed something clarified. For instance, Macall (a customer support agent) helped me understand the verification process and get started. Overall, Freelancer.com is a great place to find jobs that match your skills.

Date of experience: March 9, 2022
France
1 review
0 helpful votes
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Great experience
March 9, 2022

Smooth and straight forward, and a lovely voice to go thru this process. Perfect.

Date of experience: March 9, 2022
India
1 review
0 helpful votes
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Very good staff and good listener
March 9, 2022

I had a very good experience with her, She also listened patiently what I was saying. No harsh talks.

Date of experience: March 8, 2022
Canada
1 review
0 helpful votes
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Excellent
March 9, 2022

Thank you for your cooperation. It is really good to see that the platform has come up with improving support for freelancers.

Date of experience: March 8, 2022
Egypt
1 review
0 helpful votes
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Chelsea V.
March 9, 2022

She is a great interviewer, i really enjoyed my interview with her, very professional and talented :)

Date of experience: March 8, 2022
Pakistan
1 review
0 helpful votes
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Yes, it is very helpful
April 7, 2022

Re-open my closed Account..., which is closed due to some reasons

Date of experience: March 8, 2022
Sweden
1 review
0 helpful votes
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Refund
March 8, 2022

I wanted a refund because I did not know I had to cancel my subscribtion. I got the help I needed and got a refund.

Date of experience: March 8, 2022
El Salvador
1 review
0 helpful votes
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Excelente muy buena comunicacion clara, muy buen sonido en la entrevista todo bien

Date of experience: March 7, 2022
Brazil
1 review
0 helpful votes
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100%
March 8, 2022

Despite my disgraceful understanding of English, Chelsea was very patient and understanding, not to mention that, with all due respect, she has a beautiful voice and I would listen to her for hours even though I couldn't understand her words. In the end, she got it all right. I appreciate the opportunity.

Date of experience: March 7, 2022
Bangladesh
1 review
0 helpful votes
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Very very Good
March 8, 2022

I have a great experience. I am very please with her. Thank you.

Date of experience: March 7, 2022
Bangladesh
1 review
0 helpful votes
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The best freelancing site
March 7, 2022

Best freelancing site for freelancers is my freelancer career. I enjoy working here!

Date of experience: March 7, 2022
France
1 review
0 helpful votes
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Quick help with concerns
March 7, 2022

I'm vasyl
Thanks for the quick response and timely help.
I will use this freelancer.com more often in the future.
Thank you so much for the quick help.
Best regards

Date of experience: March 7, 2022
South Africa
1 review
1 helpful vote
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Freelancer assistance
March 7, 2022

I required assistance regarding withdrawing funds from my account. After using the tips given by freelancer and with no success, I reached out for assistance and was given the exact same tips as before and therefore made no progress and still requiring assistance.

Date of experience: March 7, 2022
Algeria
1 review
0 helpful votes
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Thank you Macall
March 7, 2022

Many thanks Macall for your professional communication and speedly service, He helped me professionally to verify my profile

Date of experience: March 7, 2022
Pakistan
1 review
0 helpful votes
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Excellent experience with Chelsea! She is very humble and polite!

Date of experience: March 6, 2022
India
1 review
0 helpful votes
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Excellent!
March 7, 2022

It Provides a Good approach to deal with the clients all over the world.

Date of experience: March 6, 2022
Spain
1 review
0 helpful votes
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I paid for a freelance and my account was charged but possibly due to a computer error it was not assigned to me. After days I still have no solution I have neither money nor freelancer

Date of experience: March 6, 2022