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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great support
March 14, 2022

Support team did a great job resolving our tickets.

Date of experience: March 14, 2022
India
1 review
0 helpful votes
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Amazing job by Jamila!
March 14, 2022

Happy with the refund process, super quick and hassle-free.

Date of experience: March 14, 2022
Slovakia
1 review
0 helpful votes
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OK
March 14, 2022

Done whats needed. What else to say. Nice Job

50 chars 50 chars 50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars50 chars 50 chars

Date of experience: March 14, 2022
Malaysia
1 review
0 helpful votes
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Eli
March 14, 2022

I am happy with the prompt response from the support team.

Date of experience: March 14, 2022
Saudi Arabia
1 review
0 helpful votes
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Great Experience
March 14, 2022

It was simple to apply and everything went smoothly.

Date of experience: March 14, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer is great for beginner or expert level freelancer. They have great support and great interface. It's easier to find customers. Overall Freelancer is the best website I have ever worked on :)

Date of experience: March 14, 2022
Turkiye
1 review
0 helpful votes
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It was great experience to talk with Chelsea also she gave a good suggestions to improve my profiles and she has got very good communication skills

Date of experience: March 14, 2022
Pakistan
1 review
0 helpful votes
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Excellent Team Communication
March 14, 2022

Really impressive team at freelancer.com - They helped their development teams to grow and push their careers with projects from buyers.

Date of experience: March 14, 2022
Georgia
1 review
0 helpful votes
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ON TIME AND FAST!
March 14, 2022

Good experience and fast! I really enjoyed the phone call interview process it was fast, short and to the point.

Date of experience: March 13, 2022
India
1 review
0 helpful votes
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Thanks
March 13, 2022

Great experience Great experience great experience experienceGreat experience Great experience great experience experience

Date of experience: March 13, 2022
Egypt
1 review
0 helpful votes
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Excellent help
March 13, 2022

Fast and effective help they demand details and reply soon as possible with solution

Date of experience: March 12, 2022
Pakistan
1 review
0 helpful votes
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About messaging
March 11, 2022

I have very thankful for freelancer support and am happy.

Date of experience: March 11, 2022
Connecticut
1 review
0 helpful votes
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My request was taken care of in 2-3 days, thank you!

FYI: Since I was not able to delete the message online nor edit it, I had too contact support. Perhaps a way for review/editing of messages could be developed on your end as a function of the messaging system?

Date of experience: March 11, 2022
India
1 review
0 helpful votes
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Friendly support
March 11, 2022

Got friendly people in support who had the required knowledge and helped me with my queries and requests

Date of experience: March 11, 2022
North Carolina
1 review
0 helpful votes
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Fast and friendly service.
March 11, 2022

Despite my error in setting up my first contest, the support team did not hesitate to correct it and refund an erroneously made payment.

Date of experience: March 11, 2022
India
1 review
0 helpful votes
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Awesome Conversation!
March 11, 2022

It was a nice experience talking with Chelsea. Very easy to communicate.

Date of experience: March 10, 2022
Pakistan
1 review
0 helpful votes
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Meet Up with Freelancer.com Team
March 11, 2022

It was Really nice to speak with Chelsea to get my verified badge on my profile. She seems to be very professional. I really Enjoy the meeting. Thank You Chelsea

Date of experience: March 10, 2022
GB
1 review
0 helpful votes
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Quick response
March 10, 2022

Quick response to a payment query and everything resolved.

Date of experience: March 10, 2022
GB
1 review
0 helpful votes
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Thank you os much
March 10, 2022

Really appreciate quick help, I needed to schedule call asap and she did help me, absolutely grateful

Date of experience: March 10, 2022
Morocco
1 review
0 helpful votes
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Good experience
March 10, 2022

Chelsea was amazing, is a good freelancer staff
She did a great job
Cordially

Date of experience: March 10, 2022