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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

AE
1 review
1 helpful vote
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Overall
March 16, 2022

The experience with support division was good and professional, but the project freelancer was horrible i hope that there will be something that you will do to him like the rating, because he had a recommended tag on his name, because he was ignoring my messages and unresponsive, and he was delaying the dispute by responding late or not responding at all. He could just accepted the request of the milestone and leave me be.

Date of experience: March 16, 2022
Chile
1 review
0 helpful votes
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Muy buen servicio, respuestas rápidas y concretas. Superaron mis expectativas.

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Quick Help
March 16, 2022

He is quick resolve My ticket. I will connect with him if any help from him.

Date of experience: March 16, 2022
Tunisia
1 review
0 helpful votes
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I was on my way to close an old account of mine but I found an issue.
The support team explained it clearly and were responsive that I now will maybe just update that old account and restart the journey.

Date of experience: March 16, 2022
Bangladesh
1 review
0 helpful votes
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Response quickly
March 16, 2022

Really helpful. I got a response from their work very quickly

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Quick and Spot On Response
March 16, 2022

I wrote an email to customer support after not finding an answer to my question in the Help Center, and I received a reply that sounded like an actual human had read my ticket, not some computer picking out keywords. The reply came in a very reasonable amount of time, and when I responded with my answer to their question the final answer came back within the hour. It was hands down one of the most responsive and spot on for the problem support teams I've ever experienced.

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Great opportunity and great value
March 16, 2022

Macall was really helpful, she clarified all my doubts regarding the program and the process. She was so patient to answer all my questions. Good job Macall!

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Great experience
March 16, 2022

It was great discussion, communication was clear and spot on.

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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Thank you Chelsea
March 16, 2022

Chelsea addressed all my queries and helped me appropriate links saving me precious time. Thanks again Chelsea

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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Freelancer staff
March 16, 2022

Very nice and polite staff. I got the badge of verified by freelancer.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
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Great support from Support team.
March 16, 2022

I had great experience with the platform and have no complaints about getting help from support team!

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Verified
March 16, 2022

This was just a simple interview to setup the Freelancer Verified badge on my account.

Date of experience: March 15, 2022
Massachusetts
1 review
0 helpful votes
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Decent
March 15, 2022

Very helpful, got what I wanted but there reply times where dreadful, I waited over 24 hours for a reply at times.

Date of experience: March 15, 2022
AE
1 review
0 helpful votes
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Excelletn
March 15, 2022

Interviewer was very cooperative and understanding, in addition to verification she also answered my queries and explained everything in detail.

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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I had issue with the account upgradation without consent but with proper discussion i was helped and i discontinued the account.

Date of experience: March 15, 2022
VE
1 review
0 helpful votes
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Solid, positive experience
March 15, 2022

I have tried several freelancer sites the last years, but so far. I stick to Freelancer, since the experience within it has been positive. Not only the staff have been able to give me adequate support, but have been quick and precise in their answers, and the site is well designed. I find it easy to find projects matching my skills, and above all, there haven't been an issue regarding the number or bids I need to win in order to stay within the site. It's a wonderful site to start the freelance experience!

Date of experience: March 15, 2022
Egypt
1 review
0 helpful votes
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Friendly staff
March 15, 2022

Professional and helpful staff, They offer great help and the platform is full of opportunities

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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My experience with Verified Team
March 15, 2022

Verified team was very cooperative and helped me in provisioning the " VERIFIED BY FREELANCER" badge very smoothly. Thanks to team and specially Chelsea *******@ChelseaVerified

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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Great experience with Chelsea V. she is very experience and expert. She's guided me for my profile.

Date of experience: March 14, 2022
Jamaica
1 review
0 helpful votes
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Awesome and informative discussion
March 15, 2022

The member of the freelancer team that assisted me with becoming a verified freelancer was pleasant and knowledgeable. The verification process was easy and will help to improve the type of projects I have access to. All in all freelancer.com is a great platform and I encourage anyone to join this amazing community.

Date of experience: March 14, 2022