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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Review for Verified Interview
February 21, 2022

I had a great interview with Chelsea. She was very amicable and precise.

Date of experience: February 21, 2022
Pakistan
1 review
0 helpful votes
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Interview
February 21, 2022

I really appreciate that, thank you so much
The team member of freelance Chelsea was so good

Date of experience: February 20, 2022
India
1 review
0 helpful votes
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Great
February 21, 2022

I am very happy with the freelancer. I am new to freelancer but freelancer help me to get the things i want. I thinks freelancer can be a full time job for me.

Date of experience: February 20, 2022
India
1 review
0 helpful votes
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Very supportive!
February 21, 2022

The team supported me until my problem was solved and I appreciate their support! Thanks :)

Date of experience: February 20, 2022
Pakistan
1 review
0 helpful votes
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Freelancer
February 21, 2022

Freelancer is one of the best platforms for freelancing services. The support team is very supportive and cooperative.

Date of experience: February 20, 2022
Egypt
1 review
0 helpful votes
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Great!
February 20, 2022

The agents were very helpful, and the issue has been resolved. Thanks a lot!

Date of experience: February 20, 2022
New York
1 review
0 helpful votes
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While filling out the BID form there are soooooo many flash alerts about other projects?
This is very annoying.

Date of experience: February 20, 2022
India
1 review
0 helpful votes
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Amazing and quick response
February 20, 2022

I am highly impressed with the quality support provided and the problem is resolved quickly

Date of experience: February 20, 2022
Nigeria
1 review
0 helpful votes
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Payment Verification Resolved
February 20, 2022

It was a smooth experience and I never had any problem with the steps I was asked to follow in resolving it. Don't have much to say since all was resolved in a single interaction. Thanks a lot for making me a verified freelancer on your platform.

Date of experience: February 20, 2022
KR
1 review
0 helpful votes
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I am very satisfied to Freelancer.
February 20, 2022

The Freelance support team resolved some issues quickly and accurately.

It's a reliable site, and I've found the technicians I need and want.

I hope Freelancer to prosperity.
Thank you.

Date of experience: February 20, 2022
Bangladesh
1 review
0 helpful votes
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Really helpful
February 20, 2022

It helped me to find out if an employer is authentic or not. Thanks you for your help and support

Date of experience: February 20, 2022
France
1 review
0 helpful votes
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Deposit refund
February 20, 2022

The support team made it very easy to make the transaction. It happened super quick and I didn't expect it to be this fast.

Date of experience: February 20, 2022
India
1 review
0 helpful votes
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Excellence Support Team Sponsor Bid
February 20, 2022

Hi

Sub: Excellence Support Team Sponsor Bid

Very Good experience with team, They reply frequently and solve all doubt

Thanks & Best Regars
Vikram

Date of experience: February 19, 2022
New Zealand
3 reviews
7 helpful votes
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Fake Bids
March 21, 2022

This site can be a scam. I used it once successfully. I rehired the freelancer for another job that was a month late and in the end, one out of 3 animations worked.

Other times I tried to hire freelancers where all the bids came in at least 1/5 the final price.

Many of the people on the site initially bid at a reasonable price. Later, when in in conversation with the freelancers (in the "chat" box) they charge as much as five times their bid (e.g. They may bid $50 for a project that would take at most an hour to complete at a stated $25 per hour USD. But then they inevitably altered the price higher 5-6 times that price... often with the same line: " "we provide high-quality service sir" (see the screengrab below... and please forgive my spelling :) ).

I was so tired of bogus bids for one project that I hired a recruiter for $10.00. For unknown reasons (I have asked several times), they removed the project. They told me that it violated their "terms and agreement", with no explanation of what term it violated (I could see none), and never returned my money. I'm guessing tthat they removed the project because I lodged the complaint above.

Date of experience: February 19, 2022
Argentina
2 reviews
0 helpful votes
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Great asistance
February 19, 2022

Celestine solved my problem as fast as possible. Thank you a lot! I was going crazy!

Date of experience: February 19, 2022
Egypt
1 review
0 helpful votes
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Good experience with support team
February 19, 2022

I had a problem at add funds to my account, and i sent a message to support team. The problem solved before i received the answer of support team answer. But support team sent message after the problem solved. I was sad and worried from avoid my account but Guinevere M. Words at the letter are so professional and made me satisfied from support team.
I wish the answer of support team will be most quick from this time.
Thanks so much
Regards,
Asmaa

Date of experience: February 19, 2022
Nepal
4 reviews
0 helpful votes
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Work from home
February 19, 2022

Freelancer.com helps you to get a job or find you a person to do your work from your home. And you get paid for doing stuffs or you need to pay for getting your work done directly to your client.

Date of experience: February 18, 2022
Germany
1 review
0 helpful votes
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Refund
February 18, 2022

In the process of verification, they asked me to connect my credit card. Usually, websites reduce a little money from your account and they revert it back immediately. But, they top-up my account with that money and withdrawal had limitations and fees and etc. I was mad about this and contacted the support. They replied and fixed this issue in 24 hours. Thanks.

Date of experience: February 18, 2022
Georgia
1 review
0 helpful votes
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Milestone
February 18, 2022

On the Freelancer site it's very difficult to figure out how to release funds without a milestone... when you click Milestone it tries to take additional money from your credit card. When you click on the options under "Release Funds" there is no clear choice that tells you what portion to release. As it turns out, you need to click on the Release Funds button itself and NOT the pull down list of choices. This is very unintuitive and I'd recommend you have your developers add a choice to the pull down list that allows "partial release" or whatever.

Date of experience: February 18, 2022
Poland
1 review
0 helpful votes
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Support
February 18, 2022

Great support. Quick, helpful and informative responses. I give many thanks specifically to Judith J. And Ashton D.

Date of experience: February 18, 2022