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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had a great interview with Chelsea. She was very amicable and precise.
I am very happy with the freelancer. I am new to freelancer but freelancer help me to get the things i want. I thinks freelancer can be a full time job for me.
The team supported me until my problem was solved and I appreciate their support! Thanks :)
Freelancer is one of the best platforms for freelancing services. The support team is very supportive and cooperative.
I am highly impressed with the quality support provided and the problem is resolved quickly
It was a smooth experience and I never had any problem with the steps I was asked to follow in resolving it. Don't have much to say since all was resolved in a single interaction. Thanks a lot for making me a verified freelancer on your platform.
The Freelance support team resolved some issues quickly and accurately.
It's a reliable site, and I've found the technicians I need and want.
I hope Freelancer to prosperity.
Thank you.
It helped me to find out if an employer is authentic or not. Thanks you for your help and support
The support team made it very easy to make the transaction. It happened super quick and I didn't expect it to be this fast.
Hi
Sub: Excellence Support Team Sponsor Bid
Very Good experience with team, They reply frequently and solve all doubt
Thanks & Best Regars
Vikram
This site can be a scam. I used it once successfully. I rehired the freelancer for another job that was a month late and in the end, one out of 3 animations worked.
Other times I tried to hire freelancers where all the bids came in at least 1/5 the final price.
Many of the people on the site initially bid at a reasonable price. Later, when in in conversation with the freelancers (in the "chat" box) they charge as much as five times their bid (e.g. They may bid $50 for a project that would take at most an hour to complete at a stated $25 per hour USD. But then they inevitably altered the price higher 5-6 times that price... often with the same line: " "we provide high-quality service sir" (see the screengrab below... and please forgive my spelling :) ).
I was so tired of bogus bids for one project that I hired a recruiter for $10.00. For unknown reasons (I have asked several times), they removed the project. They told me that it violated their "terms and agreement", with no explanation of what term it violated (I could see none), and never returned my money. I'm guessing tthat they removed the project because I lodged the complaint above.
Celestine solved my problem as fast as possible. Thank you a lot! I was going crazy!
I had a problem at add funds to my account, and i sent a message to support team. The problem solved before i received the answer of support team answer. But support team sent message after the problem solved. I was sad and worried from avoid my account but Guinevere M. Words at the letter are so professional and made me satisfied from support team.
I wish the answer of support team will be most quick from this time.
Thanks so much
Regards,
Asmaa
Freelancer.com helps you to get a job or find you a person to do your work from your home. And you get paid for doing stuffs or you need to pay for getting your work done directly to your client.
In the process of verification, they asked me to connect my credit card. Usually, websites reduce a little money from your account and they revert it back immediately. But, they top-up my account with that money and withdrawal had limitations and fees and etc. I was mad about this and contacted the support. They replied and fixed this issue in 24 hours. Thanks.
On the Freelancer site it's very difficult to figure out how to release funds without a milestone... when you click Milestone it tries to take additional money from your credit card. When you click on the options under "Release Funds" there is no clear choice that tells you what portion to release. As it turns out, you need to click on the Release Funds button itself and NOT the pull down list of choices. This is very unintuitive and I'd recommend you have your developers add a choice to the pull down list that allows "partial release" or whatever.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

