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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Support
February 18, 2022

Great support. Quick, helpful and informative responses. I give many thanks specifically to Judith J. And Ashton D.

Date of experience: February 18, 2022
Brazil
1 review
0 helpful votes
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Perfect assistance
February 18, 2022

The assistance of freelancer's staff was great and my concern was solved.
Thanks

Date of experience: February 18, 2022
Romania
1 review
0 helpful votes
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Great!
February 18, 2022

Excellent peoples! Good knowledges! Thanks for your help!

Date of experience: February 18, 2022
Egypt
1 review
0 helpful votes
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Review for a chelsea
February 18, 2022

She is awesome person, i am really happy to get the interview with her

Date of experience: February 17, 2022
Argentina
1 review
0 helpful votes
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Sublime.
February 17, 2022

Excellent. Difficult to describe a perfect interaction. I described a problem which required input from a relevant team. My issue was analyzed and immediately resolved.

Date of experience: February 17, 2022
Hong Kong
1 review
0 helpful votes
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Prompt
February 17, 2022

Got resolved in a day. Thanks for the stepwise instructions.

Date of experience: February 17, 2022
India
1 review
0 helpful votes
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I have connected with Macall C, He is really good and helps me to take benefits to applied freelancer verified program and done work easily

Date of experience: February 16, 2022
Australia
1 review
0 helpful votes
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Very efficient and great demeanour
February 16, 2022

Having a discussion with Chelsea was very easy, she was polite, easy to chat to and asked all the right questions. She was very clear and descriptive which made the process very easy.

Date of experience: February 16, 2022
Serbia
1 review
0 helpful votes
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I was charged by freelancer.com before I actually earned any money because of which I filed a dispute. Even though the system would get a -5 star rating because of payment issues (I was once before swindled out of my payment and customer service could only remind my client to pay via email), the actual customer service agents were very patient with my irritation and bad manners. Nevertheless, the issue has not been resolved and I still owe FL the fee for work I never even received, so... 5 star to support, -5 star for platform experience.

Date of experience: February 16, 2022
New York
1 review
0 helpful votes
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The worst company to deal with
March 18, 2022

I happened to have two accounts and forgot all about it. As Custumor service this company has NO phone, 10 email back and forward I get the final results.
Charge extra on second acount and now after all the hustle they ask for review. Sorry guys you were unprofessional. Hassle me for weeks until finally you got it.
Please now, that you refund the money close the acount
*******@aol.com.
Thank you. You should have a phone available to clarify meters. Petronely Grindea
President of LifeBotanica

Date of experience: February 16, 2022
Malaysia
1 review
0 helpful votes
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Good
February 16, 2022

Nice team support from freelancer team. Thank you so much.

Date of experience: February 16, 2022
Georgia
1 review
0 helpful votes
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Supports helped me
February 16, 2022

I am so happy that they gave me great help. I wanted to reopen my account and they helped me very well.

Thanks a lot

Date of experience: February 16, 2022
Egypt
1 review
0 helpful votes
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Nice and helpful support
February 16, 2022

The experience was really smooth and helpful. Appreciated.

Date of experience: February 16, 2022
Maryland
1 review
0 helpful votes
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Experience
February 16, 2022

My experience with freelancer is amazing i am able to get the jobs in my field macall was a great help

Date of experience: February 16, 2022
Bangladesh
1 review
0 helpful votes
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Verification Interview
February 16, 2022

It was a good experience. Thanks to Chelsea Madam and freelancer.com team.

Date of experience: February 16, 2022
Bangladesh
1 review
0 helpful votes
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I am a professional "High-end Retoucher" and Photoshop Image Editing Expert with over 10 years of experience, working with Adobe Photoshop & Lightroom.
My services Includes:
Clipping Path, Background Removal, Hair masking, Color change, Portrait retouching, Photo Manipulation, Photo Enhancement, Photo Cropping & Resize, Photo Editing/Retouching, Real Estate, Photo Editing, Clipping Path/Deep etching, Clipping path with clean edge, Color Switch / Color Correction, Drop / Reflection / Natural Shadow, Background Cut Out & Replacement, Website Image Optimization Service, White Background or Transparent Background, Ghost Mannequin Editing or Neck Joint or Invisible Mannequin, Model Retouching, Beauty retouching while keeping the natural skin texture ETC.

Date of experience: February 15, 2022
India
1 review
0 helpful votes
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My experience was overall good with the staff but I tried to do Online chat support but I think its buggy and doesn't work properly It needs fixing

Date of experience: February 15, 2022
Argentina
1 review
0 helpful votes
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Above & beyond
February 16, 2022

Judith J. Was really helpful since I'm a new freelancer and I needed lots of help. Thank you!

Date of experience: February 15, 2022
Sri Lanka
2 reviews
0 helpful votes
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Verification Process
February 16, 2022

It was a very professional call, and clear communication. All the important questions and guidance on proceeding in freelancing...

Date of experience: February 15, 2022
Sweden
1 review
0 helpful votes
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Great feedback and response
February 15, 2022

All thanks to freelancer for their best services. Instant feedbacks and responses have made it a lot easier

Date of experience: February 15, 2022