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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Support
February 15, 2022

Great experience to work with freelancer.com support

Date of experience: February 15, 2022
Bangladesh
2 reviews
1 helpful vote
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Awesome & Excellent.
February 15, 2022

Dear Macall,
The conversation was good. It was an Awesome & Excellent Experience.

Thank You Freelancer.com

Date of experience: February 15, 2022
GB
1 review
0 helpful votes
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She was really polite, to the point and helpful. I hope that in future I will face the same kind of people on freelancer

Date of experience: February 15, 2022
NL
1 review
0 helpful votes
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Verify freelancer discussion
February 15, 2022

Open and constructive discussion with Chelsea. Some tips sharing and encouraging attitude as i've start freelancer.com journey this year.

Date of experience: February 15, 2022
Croatia
1 review
0 helpful votes
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Kind and professional help
February 15, 2022

Chelsea was extremely kind and professional in this interview. She encouraged the best answers and helped me feel positive. She gave me helpful advice on improving my Freelancer experience.

Date of experience: February 15, 2022
Canada
1 review
0 helpful votes
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It was Really Great
February 15, 2022

It was really impressive. She was so friendly and so nice.

Date of experience: February 14, 2022
Turkiye
1 review
0 helpful votes
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Quick support
February 14, 2022

Quick support thanks team for the prompt response...

Date of experience: February 14, 2022
Pakistan
1 review
0 helpful votes
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Helpful
February 14, 2022

It was good talking to you. You really helped me out of this matter.

Date of experience: February 14, 2022
Italy
1 review
0 helpful votes
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Very helpful
February 14, 2022

They helped me fixing a problem I had with a bid. The communication was fast and the result was fair. I appreciate the support team for the assistance.

Date of experience: February 14, 2022
GB
1 review
0 helpful votes
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Fantastic
February 14, 2022

It was a great experience she was easy to speak to straight to the point. Bubbly character! Thanks so much

Date of experience: February 13, 2022
Saudi Arabia
1 review
0 helpful votes
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Understanding my issue very well
February 13, 2022

Understanding my issue very well
Thank you very much

Date of experience: February 13, 2022
Idaho
1 review
0 helpful votes
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Great Freelancer.com Support Team!
February 12, 2022

A client was having some difficulty with leaving a review and the support team helped me solve my issue pretty quickly!

Date of experience: February 12, 2022
Pakistan
1 review
0 helpful votes
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Good Response.
February 12, 2022

Good Response and quick response over my complaint against scammers share projects as client on this platform.

Date of experience: February 12, 2022
Nigeria
1 review
0 helpful votes
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My experience with freelancer support was a memorable one such that will last ages. I had issue with my subscription and they process my refund speedily with professionalism. Thank you very much!

Date of experience: February 12, 2022
AE
1 review
0 helpful votes
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Phone security code
February 12, 2022

I was not able to access my account because I had no access to my phone.
Elizer (customer service support) helped update my setting to send the code to my email only.
The service was quick and the problem was solved within 24 hours.

Date of experience: February 12, 2022
Colombia
1 review
0 helpful votes
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Great experience
February 11, 2022

They help me to solve my problems with the platform, thank you very much

Date of experience: February 11, 2022
RU
1 review
0 helpful votes
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Freelancer.com is best job site.
February 11, 2022

I have been freelancing here about 6 months. During the time, I figured out some points:

1. Freelancer.com has perfect UI and services for project owners and developers.
2. Freelancer.com has reliable payment service and fast support.

Date of experience: February 11, 2022
Qatar
1 review
0 helpful votes
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Timely Payment Verification
February 11, 2022

The support teams was swift in responding to my request for support in getting verified.
This is so appreciated!

Date of experience: February 11, 2022
Portugal
1 review
0 helpful votes
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Amazing
February 11, 2022

São sempre atentos e estão sempre muito bem dispostos, sao muito prestativos e resolvem tudo bem rapido dado as possibilidades

Date of experience: February 11, 2022
Pakistan
1 review
0 helpful votes
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Great Communication.
February 11, 2022

In time I got feedback and my problem was solved very quickly, thank you very much freelancer team.

Date of experience: February 11, 2022