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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I have been using the freelance system for 3 years.
On freelancer.com I found new projects and regular customers. I like customer verification and secure transactions.
US based business, with US credit cards. Lot's of back and forth was needed in order to get the card authorization / validation routine to work on the freelancer.com site. In the end, we got it working, so kudos to the support team. The back and forth was a bit frustrating, with no live chat available (Covid cited as reason) or phone support. Questions were answered one at a time each day, so it took five days or so, I believe, to get to a resolution. But we did get to a resolution and the CX folks were courteous and professional all the way through. Even when I went all caps on them in one or more of the email exchanges. Sorry about that guys!
Extremly good. The freelancing support has been very supportive throught out my issue and was very good with their assistance in handling the problem.
I have get wide range of information. Thanks a lot.
I had doubts regarding the payment of the fee and they gave me a fast and quality response
One of the most fast and helpful experience of support that I've ever had!
Thanks the team.
The resolution of the concern was excellent, the doubts were clarified and a fair resolution was reached for all parties.
Macall he is very gental and understanding he help me in some issues with never boring realy hope all agents like him good treatment and experience
Chelsea was a great person. She described the features of becoming verified in detail, Thank her for that.
They took a bit to answer, but the freelancer team helped me in the way I hoped.
My overall experience with the assistance the Support has provided is so good that I decided to make effort to compensate for the influence of:
- refunding the project fee to my account balance;
- expenses for other taken actions.
I have been working at freelancer.com for last 3 years now and i must say this is best freelancing platform where you get high quality and hiugh paying clients. The staff of freelancer.com is friendly and very cooperative.
Macall was very helpful to upgrade my profile to verified freelancer. There was slight inconsistency when applying my free membership but he helped me going through it too.
Its nice to talk with Chelsea V. She talk as i want ( slowly & Loudly) it help me to understand well. Thanks.
I have put free profiles up on multiple platforms, but only Freelancer has come through more than once. It is easy to use and understand and I really appreciate it. I was recently contacted by Macall, who introduced me to the benefits of the Freelancer Verified program. I was able to sign up easily using money I already had on my account.
Freelancer has really come through for me mostly during the covid-19 season,
I didn't know where to begin to market my skill and earn a living, mostly from home.
I've made working on freelancer my full-time job.
Thankyou.
I have used Freelancer in about 2 months from now, and my experience with it is verry good, it make finding client easily if you have a good competent
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

