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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Lebanon
1 review
0 helpful votes
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Quick respond
February 11, 2022

Highly Satisfied, quick respond, clear instruction,

Date of experience: February 11, 2022
Turkiye
1 review
0 helpful votes
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TYPO3 Web Developer
February 11, 2022

I have been using the freelance system for 3 years.
On freelancer.com I found new projects and regular customers. I like customer verification and secure transactions.

Date of experience: February 11, 2022
California
1 review
0 helpful votes
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US based business, with US credit cards. Lot's of back and forth was needed in order to get the card authorization / validation routine to work on the freelancer.com site. In the end, we got it working, so kudos to the support team. The back and forth was a bit frustrating, with no live chat available (Covid cited as reason) or phone support. Questions were answered one at a time each day, so it took five days or so, I believe, to get to a resolution. But we did get to a resolution and the CX folks were courteous and professional all the way through. Even when I went all caps on them in one or more of the email exchanges. Sorry about that guys!

Date of experience: February 10, 2022
Pakistan
1 review
0 helpful votes
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Excellent
February 10, 2022

Extremly good. The freelancing support has been very supportive throught out my issue and was very good with their assistance in handling the problem.

Date of experience: February 10, 2022
Pakistan
1 review
0 helpful votes
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Good
March 12, 2022

freelancer.com is a good platform it provides a lot of opportunities to freelancers.

Date of experience: February 10, 2022
Ukraine
1 review
0 helpful votes
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Verified status
February 10, 2022

I have get wide range of information. Thanks a lot.

Date of experience: February 10, 2022
Brazil
1 review
0 helpful votes
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Quick attention
February 10, 2022

I had doubts regarding the payment of the fee and they gave me a fast and quality response

Date of experience: February 10, 2022
Turkiye
1 review
0 helpful votes
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Excellent!
February 10, 2022

One of the most fast and helpful experience of support that I've ever had!
Thanks the team.

Date of experience: February 10, 2022
Argentina
1 review
0 helpful votes
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Excellent Support
February 10, 2022

The resolution of the concern was excellent, the doubts were clarified and a fair resolution was reached for all parties.

Date of experience: February 10, 2022
Egypt
1 review
0 helpful votes
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Help me in some issues
February 10, 2022

Macall he is very gental and understanding he help me in some issues with never boring realy hope all agents like him good treatment and experience

Date of experience: February 10, 2022
Turkiye
1 review
0 helpful votes
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Blue badge verification process
February 10, 2022

Chelsea was a great person. She described the features of becoming verified in detail, Thank her for that.

Date of experience: February 10, 2022
Sweden
1 review
0 helpful votes
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Great help
February 10, 2022

They took a bit to answer, but the freelancer team helped me in the way I hoped.

Date of experience: February 10, 2022
Ukraine
1 review
0 helpful votes
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My overall experience with the assistance the Support has provided is so good that I decided to make effort to compensate for the influence of:
- refunding the project fee to my account balance;
- expenses for other taken actions.

Date of experience: February 10, 2022
Pakistan
1 review
0 helpful votes
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I have been working at freelancer.com for last 3 years now and i must say this is best freelancing platform where you get high quality and hiugh paying clients. The staff of freelancer.com is friendly and very cooperative.

Date of experience: February 10, 2022
Pakistan
1 review
0 helpful votes
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Support with Macall
February 10, 2022

Macall was very helpful to upgrade my profile to verified freelancer. There was slight inconsistency when applying my free membership but he helped me going through it too.

Date of experience: February 9, 2022
Bangladesh
1 review
0 helpful votes
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Very Good Person
February 10, 2022

Its nice to talk with Chelsea V. She talk as i want ( slowly & Loudly) it help me to understand well. Thanks.

Date of experience: February 9, 2022
Texas
1 review
0 helpful votes
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Freelancer is my best source
February 10, 2022

I have put free profiles up on multiple platforms, but only Freelancer has come through more than once. It is easy to use and understand and I really appreciate it. I was recently contacted by Macall, who introduced me to the benefits of the Freelancer Verified program. I was able to sign up easily using money I already had on my account.

Date of experience: February 9, 2022
Kenya
1 review
0 helpful votes
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Came through
February 10, 2022

Freelancer has really come through for me mostly during the covid-19 season,
I didn't know where to begin to market my skill and earn a living, mostly from home.
I've made working on freelancer my full-time job.
Thankyou.

Date of experience: February 9, 2022
VE
1 review
0 helpful votes
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Great!
February 10, 2022

Communicated in a satisfactory manner throughout the negotiation phase, giving details in a concise and direct manner. Very friendly!

Date of experience: February 9, 2022
Morocco
1 review
0 helpful votes
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Good freelancing plateform
February 10, 2022

I have used Freelancer in about 2 months from now, and my experience with it is verry good, it make finding client easily if you have a good competent

Date of experience: February 9, 2022