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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Tiago R.
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Excelente, muito bom atendimento
February 9, 2022

Muito bom atendimento, tive todas as duvidas esclarecidas

Date of experience: February 9, 2022
Connecticut
1 review
2 helpful votes
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Refund of erroneous project fee
March 11, 2022

It took a few emails back and forth, but the agent resolved my issue, which was an erroneous charge for a project.

Date of experience: February 9, 2022
Mexico
1 review
0 helpful votes
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Glad to get enough information.
February 9, 2022

I am from Mexico, so it is somewhat complicated to come across strange or "special" words in English for some procedure. However, in my case, with the first feedback that you gave me, it was enough to understand the characteristics that I needed to develop in the process of registering my address. Thanks a lot.

Date of experience: February 9, 2022
Pakistan
1 review
0 helpful votes
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Macall is an expert He explained me each and everything very kindly and cleanly.
Very friendly person to talk with
A++++ services.
100% recommended

Date of experience: February 9, 2022
Pakistan
1 review
0 helpful votes
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Very responsive
February 9, 2022

I have been in freelancing from. Many years, each time i need help from the support team of freelancer.com, they are very quick. Keep it up

Date of experience: February 9, 2022
India
1 review
0 helpful votes
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Great and timely support.
February 9, 2022

I respect your support. Thank you for solving the matter quickly.

Further, no one should do this kind of illegal project through your website. You must do something about this. And should also take strict action against whoever did this.

Date of experience: February 9, 2022
Pakistan
1 review
0 helpful votes
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It was a great experience to communicate with chalsea... she was very friendly and professional and easy to communicate

Date of experience: February 9, 2022
India
1 review
0 helpful votes
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Freelancer support
February 9, 2022

At the outset, let me mention that I am new to Freelancer. Went for a Proofreading bid but was duped of making payment (my fault) to a client, through an external payment system. Brought it to the notice of the Support team, who have promptly removed the client from Freelancer. To filter out such fraudulent clients, I feel Freelancer should validate them before posting their jobs. This could be done by asking them to submit any valid Id proof (Passport/AADHAR/PAN etc), which could be cross-checked by anyone before going for the bid.

Anyways, overall I got good support from the Support Team. Thanks.

Date of experience: February 9, 2022
NL
1 review
0 helpful votes
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Great help!
February 9, 2022

Flexible with time and clear questions. Friendly person.

Date of experience: February 9, 2022
India
1 review
0 helpful votes
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Satisfied
February 9, 2022

I'm satisfied with the response and it's resolved.

Date of experience: February 8, 2022
Pakistan
1 review
0 helpful votes
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Really a great support
February 9, 2022

Communication went very nice, Support team is very courteous, resolved my issue. Thank You

Date of experience: February 8, 2022
Maryland
1 review
0 helpful votes
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Had to go elsewhere for my project
March 11, 2022

Bizarre and frustrating. I was new to the site, paid someone to help me recruit for the project. It was cancelled out of the blue, after charging, without an exact explanation, the recruiter rude when I asked for details why the project couldn't be completed. I understand there are guidelines but that's precisely why I was paying for help to navigate my first project. To figure out what I was missing, the Customer Service is lagged and unclear and the guidelines and Q&As unhelpful. I've done the reading, cannot for the life of me identify why the project was cancelled or in what way my profile or document is lacking. I would not bother, there are other sites with an easier interface and better customer service.

Date of experience: February 8, 2022
Brazil
1 review
0 helpful votes
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Nice communication and help
February 8, 2022

Very good support they did to me, solving my problem.

Date of experience: February 8, 2022
Egypt
1 review
0 helpful votes
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Excellent service
February 8, 2022

The support team was so friendly and responsive. They helped me with my problem very fast and in a really friendly manner.

Date of experience: February 8, 2022
India
1 review
0 helpful votes
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Freelancer his so great for service
February 8, 2022

They are so helpful. And mine english is little weak but now they are understand what is saying too. But thanks and God bless him/her.
Regards,
Mazharkhan

Date of experience: February 8, 2022
Virginia
1 review
0 helpful votes
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Flawless Customer Service!
February 8, 2022

As always, I had another great experience with Freelancer.com's customer service team. They addressed my issue promptly and followed up with an email. Thank you all, and thank you Byron!

Date of experience: February 8, 2022
Saudi Arabia
1 review
0 helpful votes
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Good
February 8, 2022

Electrical power engineer work in saudi arabia in electronic manufacturing

Date of experience: February 8, 2022
Australia
1 review
0 helpful votes
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Verified interview
February 8, 2022

Easy experience getting verified, Chelsea was professional and clearly explained the process.

Date of experience: February 7, 2022
Singapore
1 review
0 helpful votes
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Friendly and excellent service!
February 8, 2022

Chelsea, who conducted my Verified Freelancer Program interview was very friendly and easy to talk to. Overall I'm very pleased with the service.

Date of experience: February 7, 2022
Indonesia
1 review
0 helpful votes
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Very fun and communicative
February 8, 2022

Very communicative and helped me find a solution for my voice that wasn't very clear.

Date of experience: February 7, 2022