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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Muito bom atendimento, tive todas as duvidas esclarecidas
It took a few emails back and forth, but the agent resolved my issue, which was an erroneous charge for a project.
I am from Mexico, so it is somewhat complicated to come across strange or "special" words in English for some procedure. However, in my case, with the first feedback that you gave me, it was enough to understand the characteristics that I needed to develop in the process of registering my address. Thanks a lot.
Macall is an expert He explained me each and everything very kindly and cleanly.
Very friendly person to talk with
A++++ services.
100% recommended
I have been in freelancing from. Many years, each time i need help from the support team of freelancer.com, they are very quick. Keep it up
I respect your support. Thank you for solving the matter quickly.
Further, no one should do this kind of illegal project through your website. You must do something about this. And should also take strict action against whoever did this.
It was a great experience to communicate with chalsea... she was very friendly and professional and easy to communicate
At the outset, let me mention that I am new to Freelancer. Went for a Proofreading bid but was duped of making payment (my fault) to a client, through an external payment system. Brought it to the notice of the Support team, who have promptly removed the client from Freelancer. To filter out such fraudulent clients, I feel Freelancer should validate them before posting their jobs. This could be done by asking them to submit any valid Id proof (Passport/AADHAR/PAN etc), which could be cross-checked by anyone before going for the bid.
Anyways, overall I got good support from the Support Team. Thanks.
I'm satisfied with the response and it's resolved.
Communication went very nice, Support team is very courteous, resolved my issue. Thank You
Bizarre and frustrating. I was new to the site, paid someone to help me recruit for the project. It was cancelled out of the blue, after charging, without an exact explanation, the recruiter rude when I asked for details why the project couldn't be completed. I understand there are guidelines but that's precisely why I was paying for help to navigate my first project. To figure out what I was missing, the Customer Service is lagged and unclear and the guidelines and Q&As unhelpful. I've done the reading, cannot for the life of me identify why the project was cancelled or in what way my profile or document is lacking. I would not bother, there are other sites with an easier interface and better customer service.
The support team was so friendly and responsive. They helped me with my problem very fast and in a really friendly manner.
They are so helpful. And mine english is little weak but now they are understand what is saying too. But thanks and God bless him/her.
Regards,
Mazharkhan
As always, I had another great experience with Freelancer.com's customer service team. They addressed my issue promptly and followed up with an email. Thank you all, and thank you Byron!
Easy experience getting verified, Chelsea was professional and clearly explained the process.
Chelsea, who conducted my Verified Freelancer Program interview was very friendly and easy to talk to. Overall I'm very pleased with the service.
Very communicative and helped me find a solution for my voice that wasn't very clear.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

