Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Igor Rennan D.
Unfollow Igor Rennan D.
Share Review
Report Review

Bom Atendimento
February 7, 2022

Agilidade no atendimento, equipe de suport ao cliente muito bom!

Date of experience: February 7, 2022
Canada
1 review
0 helpful votes
Follow Shahid Masood S.
Unfollow Shahid Masood S.
Share Review
Report Review

Excellent support team
February 7, 2022

I had an issue as my account was closed and the support team did an excellent job to help me to reopen my freelancer.com account.
High praise for the support team and I hope they will keep supporting with the same spirit in future.

Date of experience: February 7, 2022
India
1 review
0 helpful votes
Follow Simran J.
Unfollow Simran J.
Share Review
Report Review

MaCall guide us everything about the services in very detailed and transparent way. 100% satisfied with results.

Date of experience: February 7, 2022
Italy
1 review
0 helpful votes
Follow Giuseppe F.
Unfollow Giuseppe F.
Share Review
Report Review

Problem solved in minutes.
February 7, 2022

The support was really effective and quick. Congratulations

Date of experience: February 7, 2022
Colorado
3 reviews
0 helpful votes
Follow Wnedy C.
Unfollow Wnedy C.
Share Review
Report Review

Happy customer
February 7, 2022

The camera is just as described. Even better actually.it arrived fast, packed nicely, and take amazing pictures….

Date of experience: February 7, 2022
Malaysia
1 review
0 helpful votes
Follow SEYEDMOHAMMAD G.
Unfollow SEYEDMOHAMMAD G.
Share Review
Report Review

Excellent
February 7, 2022

He was very kind, good-natured and calm, and I enjoyed talking to him, and the communication was very easy and enjoyable

Date of experience: February 7, 2022
RU
1 review
0 helpful votes
Follow Sergey E.
Unfollow Sergey E.
Share Review
Report Review

Short and consistent conversation
February 7, 2022

Everything was fine! The conversation was short and solid. I much appreciate it.

Date of experience: February 7, 2022
India
1 review
0 helpful votes
Follow Shafia N.
Unfollow Shafia N.
Share Review
Report Review

Got verified in freelancer
February 7, 2022

I had an amazing experience talking to the freelancer staff they are very helpful and friendly.

Date of experience: February 7, 2022
India
1 review
0 helpful votes
Follow Mukta Y.
Unfollow Mukta Y.
Share Review
Report Review

It was a great experience
February 7, 2022

I earned verified freelancer badge on my profile. It was a great experience with Chelsea V. Mam from freelancer Verified team. I am really happy to interview with Mam. Thank you

Date of experience: February 6, 2022
Ukraine
6 reviews
0 helpful votes
Follow Shang S.
Unfollow Shang S.
Share Review
Report Review

In my opinion, there is nothing better than finding a dream job. Well, I recently have lost my previous workplace and didn't know what to do. However, I found out that due to the years of my previous job I gained plenty of skills in copywriting and i hoped that I would certainly find the place where I could apply my skills. Basically, I started to search for various freelance platforms and found this one. Here I posted my services and within a week I started to get orders. This platform opened me doors to the world of self-employment. I'm really grateful to it that it helped me.

Date of experience: February 5, 2022
Colorado
1 review
0 helpful votes
Follow Will C.
Unfollow Will C.
Share Review
Report Review

Efficient
February 5, 2022

The support team took immediate action and communicated to make sure that they were acting as I would need. There was no delay and no hassle.

Date of experience: February 4, 2022
Canada
1 review
1 helpful vote
Follow David D.
Unfollow David D.
Share Review
Report Review

Confusing
March 6, 2022

I had difficulties updating my old Freelancer account with current account info (country, email, account info etc). Sales said to contact Support. Then support sent emails that didn't lead anywhere. I've ended up hiring freelancer somewhere else.

Date of experience: February 4, 2022
India
1 review
0 helpful votes
Follow Gaurav J.
Unfollow Gaurav J.
Share Review
Report Review

Very Helpful!
February 4, 2022

I had got some negative amount problem but I'm thankful to you to solve it. Initially it was looking like no-one will help but you did it well.
Again thanks to all.

Stay safe! Stay connected!

Date of experience: February 4, 2022
Pakistan
1 review
0 helpful votes
Follow Atif F.
Unfollow Atif F.
Share Review
Report Review

Email changing request
March 6, 2022

Not very helpful and replied too late. Done all the recommended steps but still same problem exist.

Date of experience: February 4, 2022
Ukraine
1 review
0 helpful votes
Follow Oleh N.
Unfollow Oleh N.
Share Review
Report Review

Help in my bank card authentication
February 4, 2022

I had some issue with authentication of my bank card. Wrote a couple of letters to the support team. They provided clear and kind guidance on how to resolve the issue. And in a day or so it was resolved. I really appreciated it.

Date of experience: February 4, 2022
South Africa
1 review
0 helpful votes
Follow Yvette E.
Unfollow Yvette E.
Share Review
Report Review

Wonderful chat with Chelsea
February 4, 2022

Chelsea has a friendly personality and she is easy to talk to. Very punctual and professional. It was a great experince.

Date of experience: February 4, 2022
Canada
1 review
0 helpful votes
Follow Carol O.
Unfollow Carol O.
Share Review
Report Review

An Awesome Experience!
February 4, 2022

I have had the distinct pleasure of speaking with both Macall and Chelsea and found both to be unequalled in their professional and friendly approaches to my inquiry. Not only were they more than happy to go out of their way to assist me, but they were more than able to answer all of my questions in a remarkably speedy amount of time.

Macall is an amazingly professional and impressive staff member at Freelancer. He went out of his way to dig into my previous communications on your site to determine if I had applied for Verification status or not. I had posed the same request of other members of your staff before, but he was the only person who actually searched for the facts and helped me along the Verification path.

And Chelsea responded to my questions immediately and in a much-appreciated detailed manner, all the while being extremely friendly and very willing to please.

This is an awkward reality for anyone in business, not just because of COVID-19, but because there is a serious lack of concern for assisting others, especially in a timely fashion. Chelsea and Macall definitively stand out as a mega stars in this capacity and should be commended, if not rewarded, for their ingenuity and remarkably professional natures.

If you ever need to find two staff members to promote or to congratulate for an outstanding approach with your clients, Chelsea and Macall should be at the top of your list.

Kudos to you, Macall and Chelsea, for making my life so much easier. Thank you from an extremely satisfied freelancer!

Date of experience: February 3, 2022
Sri Lanka
1 review
0 helpful votes
Follow Prabath G.
Unfollow Prabath G.
Share Review
Report Review

Verified freelancer review
February 4, 2022

She was clear in communicating the necessary information and patient where necessary. Very professional experience

Date of experience: February 3, 2022
BA
1 review
1 helpful vote
Follow Dario I.
Unfollow Dario I.
Share Review
Report Review

Idk lol
March 5, 2022

It was a pleasant experience until I made it to the point where I was supposed to withdraw my funds. There are numerous restrictions placed, so new freelancers have trouble getting their earnings if, like in my case, they life in a less-developed country. Only after complaining multiple times did they confirm my identity, which was not initially accepted even though it was a government-issued confirmation of residence. The customer support is good though!

Date of experience: February 3, 2022
VE
1 review
0 helpful votes
Follow Yeferson M.
Unfollow Yeferson M.
Share Review
Report Review

Membrecía
February 3, 2022

Excelente muy atenta y muy rapida, problema solicionado excelente servicio

Date of experience: February 3, 2022