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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Membrecía
February 3, 2022

Excelente muy atenta y muy rapida, problema solicionado excelente servicio

Date of experience: February 3, 2022
Pakistan
1 review
0 helpful votes
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Macall was telling about Elite Freelancer Program. It was a pleasure to talk with him and I'm happy and satisfied.

Date of experience: February 3, 2022
Alaska
1 review
0 helpful votes
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Great
February 3, 2022

Nice clear outline of the program and its benefits. I will be signing up.

Date of experience: February 3, 2022
Egypt
1 review
0 helpful votes
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Amazing helpful talk
February 3, 2022

Super amazing I'm really excited having the verified badge!, Chelsea asks super clear questions, super happy to talk to such an amazing person, Good luck

Date of experience: February 3, 2022
Norfolk Island
1 review
0 helpful votes
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Excellent service
February 2, 2022

Started out a bit shaky but freelancer support has been very helpful. I received responses within 12 hours and my request has been approved. Absolutely the best. Thank you freelancer support

Date of experience: February 2, 2022
Texas
1 review
0 helpful votes
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Great customer service
February 2, 2022

Am new to freelancing and has issues with a project but the customer service representative helped me so much very appreciative!

Date of experience: February 2, 2022
India
1 review
0 helpful votes
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Thanks for the continued reply and resolve my issue.

Regards
Sunil Kainth
https://www.13creativestudio.com/

Date of experience: February 2, 2022
Nigeria
1 review
0 helpful votes
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Verified review
February 2, 2022

Macall was able to convince me with the benefits of been verified and I am glad to get myself verified

Date of experience: February 2, 2022
Bangladesh
1 review
0 helpful votes
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Best of all there was support
February 2, 2022

Their support was very good. They gave support very quickly and very quickly answered everything and answered correctly.

Date of experience: February 1, 2022
Bangladesh
1 review
0 helpful votes
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Great support from Alexander Lewis
February 2, 2022

So far I have talked with many recruiter for many purposes but Alexander stand out most and went above to help me. This is why I love to use Freelancer, great support with very professional behavior that make you feel valued.

Date of experience: February 1, 2022
Brazil
1 review
0 helpful votes
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Fast resolution and good service
February 1, 2022

I'm new to the platform, and I had a problem accepting by mistake a project because I didn't understand how it worked. So I've canceled the project at the same time, but the platform already charged me.
Freelancer was really thoughtful and understood my case, responding quickly and refunding the money.
Thank you so much!

Date of experience: February 1, 2022
Morocco
1 review
0 helpful votes
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Nest support
February 1, 2022

Very helpful, he explain to me the issue properly,...

Date of experience: February 1, 2022
India
1 review
0 helpful votes
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Good to work with freelancer
February 1, 2022

Freelancer is friendly platform to use. Also they are supporting a lot for subscribers.

Date of experience: February 1, 2022
RU
1 review
0 helpful votes
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Payment Lock
February 1, 2022

The payment from the client was locked because of her identity verification.
I talked with the support team via ticket and thanks to the kind help of them, lock was resolved.
I am happy to work here and thank you all again.

Date of experience: February 1, 2022
Egypt
1 review
0 helpful votes
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Thanks for answer me Figaro K.
February 1, 2022

Fast and nice replay thanks and i hope connect with you again

Date of experience: February 1, 2022
Colombia
1 review
0 helpful votes
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Pretty fast response!
February 1, 2022

I opened a ticket to verify my Id and that took less than 30 mins!

Date of experience: February 1, 2022
Ireland
1 review
0 helpful votes
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Excellent help
February 1, 2022

The support team was helpful. They resolved the issue very well.

Date of experience: February 1, 2022
Nigeria
1 review
0 helpful votes
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An wholesome experience
January 31, 2022

It seems impossible from start, but with more efficient Support, I got My issues solved. This is one of the best support I have had in recent times

Date of experience: January 31, 2022
Bangladesh
1 review
0 helpful votes
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I am very satisfied to Freelancer Team. It's quickly response.

Date of experience: January 31, 2022
Egypt
1 review
0 helpful votes
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Communication was swift and very clear with extra informational sources that were related to the case.

Date of experience: January 31, 2022