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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Verification for Freelancer
January 31, 2022

Its was amazing to talk with Chalsea and she provide all answers to my questions.It was nice to have humble person to talk.

Date of experience: January 30, 2022
Pakistan
1 review
0 helpful votes
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Darra is amazing assistance
January 31, 2022

It was very quick and amazing Darra response on my two queries.
I appreciate and wish all the best for future.

Date of experience: January 30, 2022
India
1 review
0 helpful votes
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Very responsive and considerate
January 30, 2022

I came to have a negative account balance as one of the client awarded and canceled three projects in a row due to a lack of understanding of how to get work done on freelancer.com. Since it was not my mistake, I contacted the freelancer.com support team. I got a timely resolution of my problem and the freelancer.com team was kind enough to reset my account balance. Definitely a very good support from freelancer.com and a nice experience.

Date of experience: January 29, 2022
Cameroon
1 review
0 helpful votes
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Excellent
January 29, 2022

The Freelancer.com Support Team is the best I've ever experienced. They're committed to providing the nest customer's support they can afford, I'm so grateful for the support they gave me through out my dispute.

Date of experience: January 29, 2022
India
1 review
0 helpful votes
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Support feedback
February 28, 2022

The response was quick and the matter was settled soon, but I'd asked for an explanation on the charges too which hasn't been given yet.

Date of experience: January 28, 2022
Pakistan
1 review
0 helpful votes
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Quick Support
January 28, 2022

It was a great experience, Freelancer is a good platform and support freelancers.

Date of experience: January 28, 2022
Kenya
1 review
0 helpful votes
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Freelancer Verification Process
January 28, 2022

The conversation with Chelsea was very straightforward and warm. Thank you.

Date of experience: January 28, 2022
Italy
1 review
0 helpful votes
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Support received
January 28, 2022

I didn't know the difference on payments for contest and fixed offer; I couldn't set up a milestone and I learned that I didn't have to

Date of experience: January 27, 2022
Philippines
1 review
0 helpful votes
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I'm very much thankful for the Freelancer support, Russel V. for helping me out to solve the negative balance on my account.

Date of experience: January 27, 2022
Mexico
1 review
0 helpful votes
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Buen muchacho
January 27, 2022

Todo muy bien explicado, Macall es un chico muy claro y conciso en lo que explica, además de educado.

Date of experience: January 27, 2022
Nigeria
1 review
0 helpful votes
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Honestly, I have been on Freelancer.com for awhile, but I didn't know about being verified by a Freelancer.com staff member and the many benefits that come with it, not until Macall introduced the product to me. I will definitely come on board.

Date of experience: January 27, 2022
Bangladesh
1 review
0 helpful votes
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Review for Macall
January 27, 2022

Macall explained very well. He answered exactly what I needed. I appreciate his effort and wish him good luck in his role here. Thank you!

Date of experience: January 27, 2022
Spain
1 review
0 helpful votes
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Eficaces
January 27, 2022

Mi pago no salía reflejado en el depósito y si en mi banco. Y me lo solucionaron en menos de un par de días.

Gracias

Date of experience: January 27, 2022
Israel
1 review
0 helpful votes
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Praise for support team
January 27, 2022

I asked a milestone/withdrawal of funds question. I was contacted within 24 hours with answer.
Very pleased with the support team.
Thank you!

Date of experience: January 27, 2022
India
1 review
0 helpful votes
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My helping hand all time and any way
January 27, 2022

When I can't find any answer, I am go to support team and they are always help me for any issues and question. Thank you for your help. And I am very happy to connect freelancer.com God bless you

Date of experience: January 27, 2022
VE
1 review
0 helpful votes
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Edit Profile
January 27, 2022

The technical support team is excellent. They solved the problem very quickly.

Date of experience: January 27, 2022
Uganda
1 review
0 helpful votes
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It's awesome interns assistance. I like the platform

Date of experience: January 27, 2022
India
1 review
0 helpful votes
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Awesome experience
January 27, 2022

It was nice to get assisted as always. Really clear instruction, advice and Chat. The great platform for freelancing.

Date of experience: January 27, 2022
Hong Kong
1 review
0 helpful votes
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Nice review experience
January 27, 2022

I had a nice review experience with Ms. Chelsea V. She is a professional reviewer and I had a good time with her. The original meeting was decided to be 10 minutes and finally, we took 40 minutes. Thank her for the patient hearing about my experience as a freelancer.

Date of experience: January 26, 2022
Suriname
1 review
0 helpful votes
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Milestones and Report
January 27, 2022

I had a good experience so far and I'm glad to hear that there is at least some way to contact the support team. I just wish it was directly by easily finding the support team's email online, but sadly that's not the case. Hopefully the hire ups in Freelancer can fix that in the future. Thanks!

Regards,

Revelino Apye

Date of experience: January 26, 2022