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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Good Support
January 26, 2022

Freelance Support has gotten much better since last I used it. A while back, it would either take forever to get a live agent to chat, or they would simply never show. So, kudos for simply getting their act together in that area. Beyond that, the rep understood my issue and credited me back $$ when I wasn't satisfied with a particular area of a contest. Good going. Keep it up.

Date of experience: January 26, 2022
Uruguay
1 review
0 helpful votes
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Quick and pacience
January 26, 2022

They gave me personalized help and solved my problem in a short time

Date of experience: January 26, 2022
India
1 review
0 helpful votes
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Issues Resolved
January 26, 2022

My issues has been resolved by Freelancer in very quick and professional way.
I am thankful to the team.

Thanks

Date of experience: January 26, 2022
DO
1 review
0 helpful votes
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Issues with an old account
January 25, 2022

I had an issue with a charge on a 3 year old account that i never used and didn't allow me to close it but the support team helped me, thanks

Date of experience: January 25, 2022
Portugal
1 review
0 helpful votes
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Duplicated fee
January 25, 2022

Very good experience. Glad I could get the refund for a duplicate fee project.

Date of experience: January 25, 2022
Jamaica
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
January 25, 2022

My agent was great and treated my kindly, while also being patient.

Date of experience: January 25, 2022
Pakistan
1 review
0 helpful votes
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Extremely satisfied
January 25, 2022

Great experience. The chat agent promptly assisted me.

Date of experience: January 25, 2022
India
1 review
0 helpful votes
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Good
January 25, 2022

I was unable to update my PAN no., which i provided incorrect, but got a very good and almost instant revert from the support team for the resolution.

Date of experience: January 25, 2022
California
1 review
0 helpful votes
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Chelsea is a very kind Lady.
January 25, 2022

Thanks a lot for understanding my poor english speaking.

Date of experience: January 24, 2022
India
1 review
0 helpful votes
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Professional and streamline process
January 25, 2022

Chelsea is very professional and cooperative. I had issues with the audio, but she helped me to go through it. Very professional and time bound.

Regards
Puneet

Date of experience: January 24, 2022
New Jersey
1 review
1 helpful vote
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Disappointed
February 23, 2022

I had a paid membership to Freelancer for two years but never had the time to use it. I was planning on using the bids I had accumulated in order to bid on a lot of work this year. However, my credit card got hacked and I needed to get a replacement card. In doing so my auto payments shut off for freelancer.com and there was a lapse in payment. I lost my account and all of that currency that I had saved up. Customer services said there was no way for them to return the bids I had lost and the best they could offer me was a refund on 6 months payment. I paid approximately $240 over the course of two years and I was refunded approximately $60. I do not feel as though my issue was resoved, and I do not feel as though I have been treated as a valued customer.

Date of experience: January 24, 2022
India
1 review
0 helpful votes
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Using freelancer
January 24, 2022

Using freelancer for last few days and it's good for them who want to earn.

Date of experience: January 24, 2022
Texas
1 review
0 helpful votes
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Withdrawal Process
January 24, 2022

An excellent resolution process to be able to withdraw my funds to my Paypal account

Date of experience: January 24, 2022
Ohio
1 review
0 helpful votes
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Very helpful!
January 24, 2022

Nicholl was great. Quick and cooperative. I had an issue with a bill from several years ago that deactivated my account and she handled it in less than five minutes.

Date of experience: January 24, 2022
Pakistan
1 review
0 helpful votes
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Ticket Resolved
January 24, 2022

Hi,

I had a bad experience with one of the client on Freelancer.com, and I'm glad that the Support Agents resolved me this case in my Favour.

I am really happy with the service of Freelancer.com.

I hope to continue good work on this Site, and I'll rate their Service as 5 Stars *****

Thankyou so much for helping me.

Thanks! :)

Date of experience: January 24, 2022
KR
1 review
0 helpful votes
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Verified freelancer interview
January 24, 2022

Its been an exceptional interview. Chelsea V was very kind and guided me throughout the process. Very professional guidance and accent was very good. Even not an English speaker, i clearly understood everything.

Thank you

Date of experience: January 23, 2022
Malaysia
1 review
0 helpful votes
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Fair fee rate, nice interfaces, good features, great customer service

Date of experience: January 23, 2022
Bangladesh
1 review
0 helpful votes
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Account Verification
January 24, 2022

I am so much glad to talk with her. I all thing understanding very clearly. Thanks

Date of experience: January 23, 2022
Pakistan
2 reviews
0 helpful votes
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Freelancing website
January 24, 2022

I work as freelancer.com for 1 month, It's a good site for freelancers. Many jobs are available there for sellers.

Date of experience: January 23, 2022
Florida
1 review
2 helpful votes
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I used this website to hire freelancers for many projects until today. I opened a project and their system rejected it and refunded my money.

The company then turned the closed project into a fee, and then stole my entire balance after I opened the next project!

These people are thieves, so if you want to gamble with possibly losing you money, go ahead!

Date of experience: January 23, 2022