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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was really disappointed at first because after creating the first ticket I waited for days but didn't get any response other than joining me to a general announcement group. After waiting for days I created my second ticket. After that, I received an E-mail from Elis S. I don't know, that email sounded rude to me and that person hadn't even read my ticket properly. I removed that person from my ticket. Then this person named Rox C really helped me. Rox C sounded polite, and had understood the matter, and gave me the solution. Thanks a lot, Rox C :)
He knew how to face several difficulties and deliver the project. His work was very good
Its Great help for a freelance. I'm free member of freelancer since 2013.
I have work experience in Photoshop, Adobe Illustrator, AutoCAD Floor planning,
3DsMax etc Graphic Design Work Intermediate almost Expert level with Ms Office,
Data entry etc.
I'm also Computer Hardware Engineer. Made new Computer and maintenance.
Last time I have so many tried for biding project. But I could not get any bid. What's the reason I don't know.
At the moment I become a freelancer certify member. I hope I shall be get some project every month.
Thanks Mr. Macall
Support is good, support listen but freelancer.com support always support customer out of the box. On current project i never did wrong but client misunderstand and he is getting wrong support and from 2,4 days i have not worker at all... It is very heart breaking for me as i am very old here but still client is top priority for you.
Precise, helpful, concerned on my situation, Quick.
The freelancer team was very helpful and honest. I am very glad on freelancer TEAM. THANK U SO MUCH. The team very quickly responded & they solve my problem.
Good customer support experience. Thank you for your help
Nice experience, quickly answer and just what i asked for.
Thank you, Chelsea V. for taking the time and talking to me this morning. It was very refreshing, professional and polite. Keep going.
He was very kind, my English is not good at all and he repeated things to me several times, I was very nervous and I ended up very happy.
Radley just safe me from being scam. Very fast respond & easy to understand. Thanks!
I was have problem with one of my client. I was communicate with support he solve my problem. Very happy, Highly recommend
Very fast and kind
Happy to have a conversation with him
El equipo de Freelancer estuvo muy atento al proceso de retiro de fondos que hice a través de una cuenta de un sobrino en Chile, ya que vivo en Venezuela y no me ha sido posible verificar la cuenta de Paypal. Enviaron oportunamente los códigos y pidieron una serie de evidencias como fotos con documentos y otros requisitos para tramitar la transferencia, lo que indica que están muy atentos a la seguridad de las finanzas de los usuarios de la plataforma.
Igualmente, pude cambiar satisfactoriamente el número telefónico de la cuenta.
Muchas gracias.
The support was very helpful!
I was able to solve the problem very quickly.
I would like to thank them for their support and 100% recommend.
Thank you so much.
I would like to express my gratitude for your professionalism and responsiveness. Your assistance has been greatly appreciated, and I look forward to continuing to work with Freelancer.com.
The attendant was very polite and helped me quickly to solve my problem.
His arguments regarding solution of problem was satisfactory... and I hope that my problem will be solved according to guidelines received from respected member of freelancer support team
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

