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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Account verification matter
February 21, 2022

I was really disappointed at first because after creating the first ticket I waited for days but didn't get any response other than joining me to a general announcement group. After waiting for days I created my second ticket. After that, I received an E-mail from Elis S. I don't know, that email sounded rude to me and that person hadn't even read my ticket properly. I removed that person from my ticket. Then this person named Rox C really helped me. Rox C sounded polite, and had understood the matter, and gave me the solution. Thanks a lot, Rox C :)

Date of experience: January 22, 2022
India
1 review
0 helpful votes
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Fast and to the point
January 22, 2022

Very good experience and loved the super fast response

Date of experience: January 21, 2022
Brazil
1 review
0 helpful votes
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He did an excellent job
January 21, 2022

He knew how to face several difficulties and deliver the project. His work was very good

Date of experience: January 21, 2022
Bangladesh
1 review
0 helpful votes
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Its Great help for a freelance.
January 21, 2022

Its Great help for a freelance. I'm free member of freelancer since 2013.
I have work experience in Photoshop, Adobe Illustrator, AutoCAD Floor planning,
3DsMax etc Graphic Design Work Intermediate almost Expert level with Ms Office,
Data entry etc.
I'm also Computer Hardware Engineer. Made new Computer and maintenance.
Last time I have so many tried for biding project. But I could not get any bid. What's the reason I don't know.
At the moment I become a freelancer certify member. I hope I shall be get some project every month.
Thanks Mr. Macall

Date of experience: January 21, 2022
Pakistan
1 review
0 helpful votes
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Support review
February 20, 2022

Support is good, support listen but freelancer.com support always support customer out of the box. On current project i never did wrong but client misunderstand and he is getting wrong support and from 2,4 days i have not worker at all... It is very heart breaking for me as i am very old here but still client is top priority for you.

Date of experience: January 21, 2022
Argentina
1 review
0 helpful votes
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Precise, helpful, concerned on my situation, Quick.

Date of experience: January 21, 2022
Bangladesh
1 review
0 helpful votes
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Thank u freelancer team.
January 21, 2022

The freelancer team was very helpful and honest. I am very glad on freelancer TEAM. THANK U SO MUCH. The team very quickly responded & they solve my problem.

Date of experience: January 21, 2022
Lebanon
1 review
0 helpful votes
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Customer support feedback
January 21, 2022

Good customer support experience. Thank you for your help

Date of experience: January 21, 2022
Chile
1 review
0 helpful votes
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Nice experience
January 20, 2022

Nice experience, quickly answer and just what i asked for.

Date of experience: January 20, 2022
India
0 reviews
0 helpful votes
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GST
January 20, 2022

Overall good experience and it was good to get updated

Date of experience: January 20, 2022
Switzerland
0 reviews
0 helpful votes
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Very professional and polite
January 20, 2022

Thank you, Chelsea V. for taking the time and talking to me this morning. It was very refreshing, professional and polite. Keep going.

Date of experience: January 19, 2022
Argentina
1 review
0 helpful votes
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The best verifier
January 20, 2022

He was very kind, my English is not good at all and he repeated things to me several times, I was very nervous and I ended up very happy.

Date of experience: January 19, 2022
Malaysia
1 review
0 helpful votes
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Safe my day
January 19, 2022

Radley just safe me from being scam. Very fast respond & easy to understand. Thanks!

Date of experience: January 19, 2022
Bangladesh
1 review
0 helpful votes
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Great service
January 19, 2022

I was have problem with one of my client. I was communicate with support he solve my problem. Very happy, Highly recommend

Date of experience: January 19, 2022
Uzbekistan
1 review
0 helpful votes
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Great Supporter
January 19, 2022

Very fast and kind
Happy to have a conversation with him

Date of experience: January 19, 2022
VE
1 review
0 helpful votes
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El equipo de Freelancer estuvo muy atento al proceso de retiro de fondos que hice a través de una cuenta de un sobrino en Chile, ya que vivo en Venezuela y no me ha sido posible verificar la cuenta de Paypal. Enviaron oportunamente los códigos y pidieron una serie de evidencias como fotos con documentos y otros requisitos para tramitar la transferencia, lo que indica que están muy atentos a la seguridad de las finanzas de los usuarios de la plataforma.
Igualmente, pude cambiar satisfactoriamente el número telefónico de la cuenta.
Muchas gracias.

Date of experience: January 18, 2022
Washington
0 reviews
0 helpful votes
Follow Dmytro L.
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The support was very helpful!
I was able to solve the problem very quickly.
I would like to thank them for their support and 100% recommend.
Thank you so much.

Date of experience: January 18, 2022
Morocco
1 review
0 helpful votes
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Good service
January 18, 2022

I would like to express my gratitude for your professionalism and responsiveness. Your assistance has been greatly appreciated, and I look forward to continuing to work with Freelancer.com.

Date of experience: January 18, 2022
Brazil
0 reviews
0 helpful votes
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Excelent reception
January 18, 2022

The attendant was very polite and helped me quickly to solve my problem.

Date of experience: January 18, 2022
Pakistan
1 review
0 helpful votes
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His arguments regarding solution of problem was satisfactory... and I hope that my problem will be solved according to guidelines received from respected member of freelancer support team

Date of experience: January 18, 2022