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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Refund money in my sold
January 18, 2022

I ask them to refund me my money, the support answered me in few hours, and i got my money back, thank you guys,

Date of experience: January 18, 2022
India
1 review
0 helpful votes
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Excellent
January 18, 2022

I had a nice experience with freelancer support. They solved my issue l.

Date of experience: January 18, 2022
Mauritius
0 reviews
0 helpful votes
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Sorting the problems
January 18, 2022

Awesome work and follow up by freelancer by solving my problem related to account operating.
I hope it will helpful for the beginners as well as who are looking opportunity.
Regrds,

Date of experience: January 18, 2022
PS
0 reviews
0 helpful votes
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Great and fast service
January 18, 2022

Wonderful staff, quick response, good work, interested in users and developing the site, in constant contact, and striving to continuously develop the service.

Date of experience: January 18, 2022
Spain
1 review
0 helpful votes
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I had to make a transfer to the freelancer but the chat somehow disable to reach him, So I could not talk or communicate with them. I got the credit in my account and will try again now to get the job done.

Date of experience: January 18, 2022
India
1 review
0 helpful votes
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Nice Interaction
January 18, 2022

Freelancer staff was nice to talk to and she had general conversation with me regarding my career goals and style of working online etc.

Date of experience: January 17, 2022
Italy
1 review
0 helpful votes
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Assistenza
January 17, 2022

Assistenza puntuale e soddisfacente. I mie dubbi sono stati prontamente risolti.

Date of experience: January 17, 2022
GB
1 review
1 helpful vote
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Pathetic experience
February 16, 2022

Freelancer restricted my account and restricted me from withdrawing my funds and asked me to undergo identity verification process in order for the restrictions to be lifted from my account. I successfully verified my identity via Freelancer's KYC identity verification process. However, it's been more than a week now and the restrictions from my account still not lifted. I tried contacting them multiple times and the only response I got from support team members is that "my issue has been escalated and we have sent a follow-up email to relevant team that is reviewing your account". I have even asked them the reason behind placed restrictions and they don't seem to have any response for this question. So my experience with Freelancer is really frustrated and pathetic. I am afraid that I will loose my 6 month of effort and money that I have earned.

Date of experience: January 17, 2022
Saudi Arabia
1 review
0 helpful votes
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Helpful support team
January 17, 2022

The support team is very approachable and he answer all my queries. I got all the answer that I need to know about this platform and increase my knowledge on how to got a potential and legit client. Thanks

Date of experience: January 17, 2022
Maryland
7 reviews
23 helpful votes
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Scammers
February 16, 2022

I signed up years ago for the free account but never used any of their services. Today I get an email saying my account was suspended and I needed to add funds ($. 99) to reactivate it. If it's a free account why are they billing me for anything? So I try to cancel my free membership and there is no option to cancel only to upgrade. SCAMMERS

Date of experience: January 17, 2022
Egypt
0 reviews
0 helpful votes
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Good job
January 17, 2022

Great experience it helped me and thank you that you made the freelancer do her work that she refused to do before

Date of experience: January 17, 2022
India
0 reviews
0 helpful votes
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Excellent & Fast Service!
January 17, 2022

Excellent & Fast Service!
Understood the issue well. Prompt responses and was very helpful.

Date of experience: January 17, 2022
Pakistan
1 review
0 helpful votes
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Amazing experience
January 17, 2022

I had a great experience with this interview call. She is really nice & Polite

Date of experience: January 16, 2022
Australia
1 review
0 helpful votes
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Freelancer verfication process
January 17, 2022

Process was really enjoyable and Chelsea was a real pleasure to work with. I recommend that any Freelancer who wants to take their careers to the next level consider the verification process

Date of experience: January 16, 2022
Bangladesh
1 review
0 helpful votes
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Best support experience
January 16, 2022

freelancer.com support probably is the best support team throughout all the freelance platforms. They are understanding and help both client and employee resolve their issues. Thank you so much.

Date of experience: January 16, 2022
Lebanon
1 review
0 helpful votes
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My experience
January 16, 2022

So far I'm satisfied with my experience as I faced a problem and the team followed up with it and supported e with further details.
As for getting a bid, I didn't get a chance to win any yet. So I don't know about that.

Date of experience: January 16, 2022
Singapore
1 review
0 helpful votes
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Appreciate Your Help!
January 16, 2022

I incurred dormant fees charges as I wasn't aware that i need to login into my account at least once every 6 months. I wrote in and was given a refund without much hassle. Thanks for your kind help.

Date of experience: January 15, 2022
Peru
1 review
0 helpful votes
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Awesome
January 15, 2022

It was really helpful. The woman was really nice to me and resolves my problem asap

Date of experience: January 15, 2022
Pakistan
1 review
0 helpful votes
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Help and support
January 15, 2022

This is very helpful and guide me easily terms and conditions

Date of experience: January 15, 2022
Italy
1 review
0 helpful votes
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One person scammed me and 2 other persons tried to do so.
I inform the customers service of Freelancer and they were very helpful to solve the issue

Date of experience: January 15, 2022