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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Help and support
January 15, 2022

This is very helpful and guide me easily terms and conditions

Date of experience: January 15, 2022
Italy
1 review
0 helpful votes
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One person scammed me and 2 other persons tried to do so.
I inform the customers service of Freelancer and they were very helpful to solve the issue

Date of experience: January 15, 2022
Bangladesh
1 review
0 helpful votes
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Efficient support members
January 15, 2022

I was stucked in a problem of about negative balance and it is now taken care of by the support members. Specially Jacinda U. Has really helped me to overcome the problem

Date of experience: January 15, 2022
Ireland
1 review
0 helpful votes
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Quick Service
January 15, 2022

It is always good to interact with the support team. They provide the best solutions and support. Thanks

Date of experience: January 15, 2022
India
1 review
0 helpful votes
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Swift response from the Support Team
January 15, 2022

Hi, I am very happy with the swift response I received for my query from the support Team member Erwin.

Date of experience: January 14, 2022
California
1 review
0 helpful votes
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Review
January 15, 2022

Answered questions and gave an option for resolution

Date of experience: January 14, 2022
Mexico
1 review
0 helpful votes
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Very efficient
January 15, 2022

Quick and efficient. Resolved my inquiries in minutes.

Date of experience: January 14, 2022
Croatia
1 review
0 helpful votes
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Chelsea was more than incredible during the conversation, keeping in mind the fact that it was out of my comfort zone she made the entire experience a breeze. Needless to say, she remained professional and representative. Overall it was great chatting with Chelsea!

Date of experience: January 14, 2022
RU
1 review
0 helpful votes
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Good Reliable Staff
January 14, 2022

I've never seen such a kindness and patience. He dedicate his whole time for freelancer to help his skills grow up and client easily get a better way to find a reliable person. I have noticed it many times. So in a word, his loyalty to freelancer is wonderful. Have a good luck! Macall

Date of experience: January 13, 2022
Turkiye
1 review
0 helpful votes
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Thanks Radley
January 14, 2022

Thanks Radley you were a great help with your quick resolution!

Date of experience: January 13, 2022
Lebanon
1 review
0 helpful votes
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Best experience
January 13, 2022

Fast reply, helpful team, I love them so much
Thanks for help

Date of experience: January 13, 2022
AE
1 review
0 helpful votes
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Great experience!
January 13, 2022

Very helpful and nice staff, Kudos to Chelsea V. from the Verification team!

Date of experience: January 13, 2022
Pakistan
1 review
0 helpful votes
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Feelancer Verified Staff
January 13, 2022

Experience was and really calm. I really like how Chelsea communicated with me and ask me questions and appreciated me for my whole journey

Date of experience: January 13, 2022
Bangladesh
1 review
0 helpful votes
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It was awesome
January 13, 2022

It was a great call and i got my all questions answers and it will help me to move next. Thank you

Date of experience: January 13, 2022
India
1 review
0 helpful votes
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Thanks for changed star 5 rating
January 13, 2022

Hello sir i see feedback is changed 4.0 star into 5 star but I have total 5 feedback and all is have 5 star feedback but my profile is not right overall 5 star i see my account profile 4.8 star why

Date of experience: January 12, 2022
Pakistan
1 review
0 helpful votes
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Freelancer verified video call
January 13, 2022

I was assisted by Chelsea on the freelancer platform for my verified freelancer application. She was very kind to schedule the video call early to help me navigate my busy routine for the day. Truly appreciate the professionalism and it was a smooth experience from start till the end.

Date of experience: January 12, 2022
Peru
1 review
0 helpful votes
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Respuesta Rápido a mi caso
January 12, 2022

Muchas gracias Jairus P. Por revisar caso, lo único que me preocupa es que un futuro proyecto que no se pueda realizar por razones ajenas al cliente y al freelancer, nuevamente se recargue un cobro sin haber realizado el trabajo.

Date of experience: January 12, 2022
India
1 review
0 helpful votes
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Timely help
January 12, 2022

I almost thought I lost my money for nothing but the agent Jacinta like an angel sent from above she helped me with my problem and I got my money back. I'm very much thankful to Jacinta.

Date of experience: January 12, 2022
Philippines
1 review
0 helpful votes
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Quick and easy resolution
January 12, 2022

I was charged for something I was not aware of and Jacinta U was able to help me resolve it. Thank you.

Date of experience: January 12, 2022
Israel
1 review
0 helpful votes
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An excellent service
January 12, 2022

Super helpful. The costumer service employee was extremely nice and professional. Solved all my problems, explained everything and was very patient.

Date of experience: January 12, 2022