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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Review
January 12, 2022

Thanks for the support on the case. It was helpful.

Date of experience: January 12, 2022
Philippines
1 review
0 helpful votes
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Client Report
January 12, 2022

I needed to know whether I could trust that client an the agent responded met my needs. She is friendly and willing to help.

Date of experience: January 12, 2022
Italy
1 review
0 helpful votes
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Great support!
January 12, 2022

Thank you Celestine! Fast and effective. Nice support experience.

Date of experience: January 12, 2022
Germany
1 review
0 helpful votes
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Very nice and good in detail
January 12, 2022

Very nice and clear questions and answers. Good job.

Date of experience: January 12, 2022
Bangladesh
1 review
0 helpful votes
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Awesome Service
January 12, 2022

Chelsea was great! She assisted me in my freelancer profile verified process. I really appreciated his service she was very friendly. Thank you "Chelsea"! I wish you happy long life.

Date of experience: January 12, 2022
Bangladesh
1 review
0 helpful votes
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I had some question about verifying my freelancer account. I asked them for help. They helped me verifying my account. They are very good responsive. I am satisfied with the service. Thank you.

Date of experience: January 11, 2022
India
1 review
0 helpful votes
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Verified expirence
January 12, 2022

It's really great experience with talking her. She explain everythin g very sharply and also provide some userful tips to get projects from freelancer.

Date of experience: January 11, 2022
Canada
1 review
0 helpful votes
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Radley C
January 12, 2022

I accidently awarded instead of inviting a freelancer. I quickly corrected the error but received an error upon followup with the Freelancer. Radley investigated and clearified. I was not happy with the Freelancer UI/UX but appreciated the help

Date of experience: January 11, 2022
Egypt
1 review
0 helpful votes
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Fantastic interview with Chelsea
January 12, 2022

Thank you very much for your patience, Chelsea, you are really a wonderful person, I loved talking to her, I wish you a happy life

Date of experience: January 11, 2022
Spain
1 review
0 helpful votes
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I personally want to congrat Frieda S., Jeniffer M., Elis S., Daphne G., and Maine M. For having helped me with my payment issue. I was desperate because I was about to be a victim of scamming, and almost lost my money... but the Freelancer Support Team help was outstanding. They made me feel supported everyday until I resolved the issue and they took actions against the freelancer that almost kept my money. The communication with the Support Team was super fluent and fast, I am really thankfull with them and I will keep using Freelancer forever! I totally recommend this page! <3

Date of experience: January 11, 2022
California
1 review
0 helpful votes
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Great support
January 11, 2022

The support person was very helpful and responsive with my concerns.

Date of experience: January 11, 2022
Germany
1 review
0 helpful votes
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Macall introduced me to the Freelancer Verified program well and told me all the benefits, He was able to lay down the features of Verified Freelancer and how it can benefit me.

Date of experience: January 11, 2022
Bangladesh
1 review
0 helpful votes
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Good support
January 11, 2022

Got very supportive and on-point reply. I am totally satisfied with the support member

Date of experience: January 11, 2022
Pakistan
1 review
0 helpful votes
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5 star
January 11, 2022

It was a good experience and it was really help full.

Date of experience: January 11, 2022
Bangladesh
1 review
0 helpful votes
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I am really happy with her service a+++ Service. I highly recommend their chat support team, they are 24/7 awake for client service.

Date of experience: January 11, 2022
Nigeria
1 review
0 helpful votes
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Helpful
January 11, 2022

Excellent services by Jam. He was very helpful with all my request.

Date of experience: January 11, 2022
Georgia
1 review
0 helpful votes
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Freelancer staff is great…
February 10, 2022

The staff was great. The programmer I was paired with by the recruiter was not very professional, asking during our first conversation if I would pay him outside of freelancer since they took so much money from the milestone that it wasn't fair to him. Well, it seems as though that is a scam to take my money and, if freelancer takes so much money, and he knows that, and is not happy about that, why work with freelancer on the first place? I don't know… it just seemed very shady on his part.

Date of experience: January 10, 2022
Florida
1 review
0 helpful votes
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Get meeting
January 11, 2022

Chelsea was very nice and helped me get setup on freelancer.com

Date of experience: January 10, 2022
Egypt
1 review
1 helpful vote
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More than perfect
January 10, 2022

The general support helped me a lot. He replied fast and very helpful

Date of experience: January 10, 2022
Germany
1 review
0 helpful votes
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Excellent
January 10, 2022

He was excellent and professional man i hope to contact with again and again

Date of experience: January 10, 2022