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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Refund
January 10, 2022

I had an overdraw on my account and Byron got it refunded to the correct accounts in a few minutes.

Date of experience: January 10, 2022
France
1 review
0 helpful votes
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Verified by Freelancer with Chelsea
January 10, 2022

Chelsea kindly helped in verifying me as a new member of Freelancer.com and she could answer additional questions. She was able to find a solution for our sound problem and she gave me some suggestions to improve my profile so clients can have more information about my past experiences. Thank you!

Date of experience: January 10, 2022
South Africa
1 review
0 helpful votes
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Milestone payment dispute
January 10, 2022

Freelancer was brilliant with sorting out my dispute, my freelancer became unresponsive and had not even attempted hit milestones. There was a clear dispute process which sorted the issue out and refunded me the milestone payment.

Date of experience: January 9, 2022
Sweden
1 review
0 helpful votes
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Great Experience
January 10, 2022

Very kind and understandable communication with staff, Chelsea
Thank you so much

Date of experience: January 9, 2022
Australia
1 review
0 helpful votes
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Great help
January 10, 2022

The team was very helpful and I got my issue resolved. Thanks

Date of experience: January 9, 2022
AE
1 review
0 helpful votes
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Helpful
January 9, 2022

Support team was very good even I cannot return the money to my account, but he helped me as he can

Date of experience: January 9, 2022
Pakistan
1 review
0 helpful votes
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Very helpful and quick solution
January 9, 2022

Recently contacted freelancer support, Byron C. Was agent, sorted my issue so quickly!

Date of experience: January 9, 2022
Montenegro
1 review
0 helpful votes
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Excellent
January 9, 2022

When I had some ambiguities with the app people from the support quickly helped me to solve the problem

They are extremely professional!

Date of experience: January 9, 2022
Portugal
1 review
0 helpful votes
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Very professional and fast support
January 9, 2022

Very professional and fast support. Very polite and solved my issue.

Date of experience: January 9, 2022
Virginia
1 review
0 helpful votes
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Flawless Customer Service!
January 9, 2022

The support team did a great job solving my credit card problem over a quick chat! They even followed up with an email to make sure that everything was right.

Date of experience: January 9, 2022
DO
1 review
0 helpful votes
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Excellent Customer service
January 9, 2022

I contacted Support and I receive the answer in less than 24 hours and they help me very well

Date of experience: January 9, 2022
RU
1 review
0 helpful votes
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First review
January 9, 2022

My assessment. Your project is well executed. It would be much better if the customer described his task in detail. To begin with, it would be enough to name the topics that the copywriter should disclose. Sincerely, Sergey

Date of experience: January 8, 2022
Kuwait
1 review
0 helpful votes
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Graphic designer & translator
January 8, 2022

Hi dear
My name is Ahmad Ali
I am professional graphic designer & translator.
I have experience 10 years In design & translat
So give me your orders.
Thank you

Date of experience: January 8, 2022
Pakistan
1 review
0 helpful votes
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Awesome
January 8, 2022

I got my issues resolved in a single chat, really glad to have contacted Radley.

Date of experience: January 8, 2022
India
1 review
0 helpful votes
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Freelancer Support Desk Chat Review
January 7, 2022

Jam P was very informative and guiding in resolving my problem.

Date of experience: January 7, 2022
India
1 review
0 helpful votes
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Great service
January 7, 2022

Thank you to the person on the other end who helped me, although I know my problem won't get solved but thank you for all you people did.

Date of experience: January 7, 2022
Indonesia
1 review
0 helpful votes
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Freelancer.com Support Experience
January 7, 2022

I was connected to Jacinta when I reached the Support. Jacinta was very helpful. She answered my question clearly. My problem hasn't been fixed yet but I hope she and her team can fix my problem.

Date of experience: January 7, 2022
India
1 review
0 helpful votes
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Great Job
January 7, 2022

It was nice talking to Chelsea and she guided me through the process

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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An excellent onboarding session.
January 7, 2022

Chelsea navigated my interview process with ease and expertise, making sure that I was prepared for what came next. She explained all of the details about being a verified freelancer on Freelancer so there are no surprises when it comes time to serve clients!

Date of experience: January 6, 2022
Egypt
1 review
0 helpful votes
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Helped me dodge a scam!
January 6, 2022

Great experience, was about to get scammed since i have no previous experience on the website

Date of experience: January 6, 2022