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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Best support from Jam P.
January 6, 2022

I was looking for help regarding some balance issue, and the guy from the freelancer support team [Jam P.] helped me in a very good manner.
Thanks, Jam P.

Date of experience: January 6, 2022
India
1 review
0 helpful votes
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OVERALL GOOD
January 6, 2022

OVERALL GOOD BUT NEED SOME QUICK RESPONE OR WITHNIN 1-2 HR REPLY.
Suggestion live call should be there or any other customer call no.

Date of experience: January 6, 2022
Brazil
1 review
0 helpful votes
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Thank you
January 6, 2022

Thank you for your promptness and agility in meeting my request

Date of experience: January 6, 2022
AE
1 review
0 helpful votes
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Chelsea was thorough and courteous
January 6, 2022

I appreciate how Chelsea was understanding and courteous. I also was impressed with how thorough she was.

Date of experience: January 6, 2022
Bangladesh
1 review
0 helpful votes
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Outstanding experience!
January 6, 2022

Chelsea is very friendly to talk & great to assist. In the one sentence, "She is Amazing!" :)

Date of experience: January 5, 2022
India
1 review
0 helpful votes
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The Ticket team is very good
January 6, 2022

This is a very good site with an outstanding response team
Thank you

Date of experience: January 5, 2022
VE
1 review
0 helpful votes
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I received a great support
February 4, 2022

I am very satisfied about support received by Freelancer support. I really appreciate your efforts and for keeping in touch everyday. Thank you!

Date of experience: January 5, 2022
India
1 review
0 helpful votes
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Nice support team
January 5, 2022

They had helped me refund the amount shown as negative balance.

Date of experience: January 5, 2022
Georgia
1 review
0 helpful votes
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Very good support agent
January 5, 2022

He took my problem seriously to his heart and took actions instantly

Date of experience: January 5, 2022
India
1 review
0 helpful votes
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Good Support
January 6, 2022

Liked the support and service they provide. Good experience from the customer support agents on different queries.

Date of experience: January 5, 2022
India
1 review
0 helpful votes
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Macall is very well experienced and keen to help with all the resources he/she have in hand, its been a pleasure to connect with them, Unfortunately I didn't able to proceed with the product they tried to introduce but would surely consider in future. Thanks

Date of experience: January 5, 2022
Tunisia
1 review
0 helpful votes
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Quick problem resolved
January 5, 2022

Fees was deduced accidently from my account because of a fault made by the provider. But freelancer support refunded the fees in a very fast way
Thanks

Date of experience: January 5, 2022
Brazil
1 review
0 helpful votes
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Incomplete Refund for Deleted Project
February 3, 2022

We had a problem with the payment method and recurred to a business partner who had an account on Paypal to make the payments. Because of the restrictions on the Freelancer website the payment method was not accepted (so far ok...).
Because of the limitations of the account, i was only able to contact the support via ticket and so i asked for the help of the Freelancer. As he talked to the Support via chat, he was informed that since the projects was going to get deleted for payment problems, ALL of the amount payed would be refunded, INCLUDING taxes and UPGRADES (such as IP and PRIVATE).
Despite the fact that that the FREELANCER Support given this information the answers recieved via ticket were negative for refunding the amount previously confirmed leaving us with a loss of $52.4 (refunding only the milestones).

Therefore i'm manifasting my discontentment with the plataform that does not remain true to it's own word.

Date of experience: January 4, 2022
Philippines
1 review
0 helpful votes
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General Support
January 4, 2022

Gabriella is very much accommodating and responded quickly!

Date of experience: January 4, 2022
India
1 review
0 helpful votes
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Graet
January 4, 2022

Unbelievable return back my money. I think spending more time then it will be easy to me

Date of experience: January 3, 2022
Texas
1 review
0 helpful votes
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WORST experience possible. The freelancers, the website, customer service all of them are so unprofessional and disrespectful. I hate to expose people like that but they were so *******@sidrasadaqat(allsolution) she did the whole thing wrong and wasted so much time. On top of that, she didn't refund me back on my *******@topacademictutor(atif) he accused me of cheating out of *******@assignsolver(faisal) he did it wrong and begged me to give him a 5-star review even though his work did not deserve even 4 stars and he changed my review without my consent. This website only adds frustration and wastes your time. If you use the website don't take these three freelancers. I do not recommend using the website though. You don't only pay for the freelancers for their work but you pay an extra fee every single time you create a milestone and they keep charging 60C, 50C, and more for about three to four days.

Date of experience: January 3, 2022
Georgia
1 review
0 helpful votes
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Very helpful support representative
January 3, 2022

The support representative helped me to get closer to the possible resolution of the issue.

Date of experience: January 3, 2022
Pakistan
1 review
0 helpful votes
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Jam P. Assistance
January 3, 2022

Jam has guided me very well much appreciated. Thank you Jam for your Help!

Date of experience: January 3, 2022
Pakistan
1 review
0 helpful votes
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Card Authentication
January 3, 2022

Erwin C. Resolved my debit card authentication issue quickly. Excellent Service!

Date of experience: January 3, 2022
Italy
1 review
0 helpful votes
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Very professional
January 3, 2022

They assisted me very quickly and in a very professional way. Thank you guys, you are the best!

Date of experience: January 3, 2022