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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was looking for help regarding some balance issue, and the guy from the freelancer support team [Jam P.] helped me in a very good manner.
Thanks, Jam P.
OVERALL GOOD BUT NEED SOME QUICK RESPONE OR WITHNIN 1-2 HR REPLY.
Suggestion live call should be there or any other customer call no.
Thank you for your promptness and agility in meeting my request
I appreciate how Chelsea was understanding and courteous. I also was impressed with how thorough she was.
Chelsea is very friendly to talk & great to assist. In the one sentence, "She is Amazing!" :)
This is a very good site with an outstanding response team
Thank you
I am very satisfied about support received by Freelancer support. I really appreciate your efforts and for keeping in touch everyday. Thank you!
He took my problem seriously to his heart and took actions instantly
Liked the support and service they provide. Good experience from the customer support agents on different queries.
Macall is very well experienced and keen to help with all the resources he/she have in hand, its been a pleasure to connect with them, Unfortunately I didn't able to proceed with the product they tried to introduce but would surely consider in future. Thanks
Fees was deduced accidently from my account because of a fault made by the provider. But freelancer support refunded the fees in a very fast way
Thanks
We had a problem with the payment method and recurred to a business partner who had an account on Paypal to make the payments. Because of the restrictions on the Freelancer website the payment method was not accepted (so far ok...).
Because of the limitations of the account, i was only able to contact the support via ticket and so i asked for the help of the Freelancer. As he talked to the Support via chat, he was informed that since the projects was going to get deleted for payment problems, ALL of the amount payed would be refunded, INCLUDING taxes and UPGRADES (such as IP and PRIVATE).
Despite the fact that that the FREELANCER Support given this information the answers recieved via ticket were negative for refunding the amount previously confirmed leaving us with a loss of $52.4 (refunding only the milestones).
Therefore i'm manifasting my discontentment with the plataform that does not remain true to it's own word.
Gabriella is very much accommodating and responded quickly!
WORST experience possible. The freelancers, the website, customer service all of them are so unprofessional and disrespectful. I hate to expose people like that but they were so *******@sidrasadaqat(allsolution) she did the whole thing wrong and wasted so much time. On top of that, she didn't refund me back on my *******@topacademictutor(atif) he accused me of cheating out of *******@assignsolver(faisal) he did it wrong and begged me to give him a 5-star review even though his work did not deserve even 4 stars and he changed my review without my consent. This website only adds frustration and wastes your time. If you use the website don't take these three freelancers. I do not recommend using the website though. You don't only pay for the freelancers for their work but you pay an extra fee every single time you create a milestone and they keep charging 60C, 50C, and more for about three to four days.
The support representative helped me to get closer to the possible resolution of the issue.
Jam has guided me very well much appreciated. Thank you Jam for your Help!
Erwin C. Resolved my debit card authentication issue quickly. Excellent Service!
They assisted me very quickly and in a very professional way. Thank you guys, you are the best!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

