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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Macall presented the offer very well
January 3, 2022

Overall Good Experience with Mascall. He introduced the perks those come with varified freelancer program and I found them attractive.

Date of experience: January 2, 2022
Greece
1 review
0 helpful votes
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Negative balance
January 2, 2022

It was a pleasure being assisted by Gabriella. She got through the problem and solved it easily

Date of experience: January 2, 2022
Germany
1 review
0 helpful votes
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Kelly Assistance Review
January 2, 2022

The assistance was fast, clear and detailed. Thanks Kelly

Date of experience: January 2, 2022
France
1 review
2 helpful votes
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I have been using their website for a while, both as a freelancer and employer and honestly... they are the worst on the market. Make yourself a favour, stay away from them.
No need to say a lot, just the same experience as other reviewers here... the keywords are: poor support, incompetence, cash machine, scam, dictatorship, slavery and so on...

Date of experience: January 2, 2022
Egypt
1 review
0 helpful votes
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Great Support
January 2, 2022

They were really helpful and polite, granting me a refund when the policy says that i can't have it but this was a great gesture from retail next.

Date of experience: January 2, 2022
India
1 review
0 helpful votes
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Excellent work
January 2, 2022

I'm happy with freelancer team they helped me for every issue

Date of experience: January 1, 2022
Turkiye
1 review
0 helpful votes
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Thanks a bunch
January 1, 2022

You were of great help to me. I really appreciate it

Date of experience: January 1, 2022
West Virginia
1 review
0 helpful votes
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I've worked in Freelancer for about a month and during that time I was always surprised, Its like working with bunch of PIRATES!
They take their cut on anything hit my account, project, milestones,. Etc and before I could transfer my own money.
I netted around $~350.00 and it is still in my account when I wanted to verify my account for bank transfer, all my documents passed except for proof of address which is Turkish and either they don't understand or deliberately don't wanna approve them, I literally went outside my house and took a selfie with my apartment number visible in background.

Anyway, it's a looong story, they did not approve any of those and now I wanted to login to upload my bank statements and my account is closed!

Date of experience: January 1, 2022
India
0 reviews
0 helpful votes
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Awasome Working plateform
January 1, 2022

Hi Good Evening,
Happy New year First of all
I would like to share my view about Freelancer.com I really loved to work on this plateform its give me prortunity to represent myself infront of others I always Enjoyed the work here this is the patefrom where you assume who you are? What you are? And what you do really?

Date of experience: January 1, 2022
Egypt
1 review
0 helpful votes
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Supportive and fair team
January 1, 2022

I really appreciate freelancers support team for their efforts with my case

Date of experience: January 1, 2022
South Africa
0 reviews
0 helpful votes
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While there was some frustration with getting my phone number verified, it was solved quickly and efficiently when it reached Erin. My faith in Freelancer is restored! Thanks Erin and your team partners.

Date of experience: January 1, 2022
California
1 review
0 helpful votes
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Fixing error
December 31, 2021

Chat support responded quickly and fixed the problem immediately.

Date of experience: December 31, 2021
Canada
1 review
0 helpful votes
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Quick and Accurate Responses
December 31, 2021

Jam was quick in assisting me with my query, and accurate in solving the needed update. Thanks!

Date of experience: December 31, 2021
India
1 review
0 helpful votes
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Freelancer Pro
December 31, 2021

She really helped me out with my issues within a minute and made my day.

Date of experience: December 31, 2021
Pakistan
1 review
0 helpful votes
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Tell details
January 30, 2022

Tell me detail of which credit card I use previous

Date of experience: December 31, 2021
Bangladesh
1 review
0 helpful votes
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Good job
December 31, 2021

I'm happy about this. I will do this more in the future.

Date of experience: December 31, 2021
Sweden
1 review
0 helpful votes
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Good service!
December 31, 2021

Good service, but a little bit more quick answer should be nice. The online chat didn't work

Date of experience: December 31, 2021
Canada
1 review
0 helpful votes
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It was a pretty friendly experience :) Glad I signed up

Date of experience: December 30, 2021
Argentina
1 review
0 helpful votes
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Excelente atención
December 30, 2021

Respondieron mis inquietudes en tiempo y forma y me ayudaron a resolver el problema con un empleador.

Date of experience: December 30, 2021
Bangladesh
1 review
0 helpful votes
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Very Helpful
December 30, 2021

They are very helpful and communicative. I completed my project and thanks to all

Date of experience: December 30, 2021