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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good work
December 30, 2021

I got good and nice work. Thanks for the same. The logo is quality level work.

Date of experience: December 30, 2021
GB
1 review
0 helpful votes
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Great website for designers
December 30, 2021

This is a great website for designers to expand your portfolio and work with some good companies.

Date of experience: December 30, 2021
India
1 review
0 helpful votes
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Freelancer.com Support is the best
December 29, 2021

As always, Freelancer.com's support team is on their toes and provides resolution on-time, keep up the good work!

Date of experience: December 29, 2021
Florida
1 review
0 helpful votes
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Very good Customer Support. Thank you.
December 29, 2021

Very good Customer Support. Thank you. The time to solve the issue was less than 5 minutes. Very fast and reliable.

Date of experience: December 29, 2021
Egypt
1 review
0 helpful votes
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Great team
December 29, 2021

They really helped me alot with my problem also they were very responsive to my questions
I am really satisfied with this experience with them and sure if there is any problem in the future I will not hesitat to contact them
Thanks alot

Date of experience: December 29, 2021
Argentina
1 review
0 helpful votes
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Freelancer premium
December 29, 2021

The interviewer is very kind and patient.
He was able to solve my problem with the page successfully.

Date of experience: December 28, 2021
Indiana
1 review
0 helpful votes
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Very Helpful
December 28, 2021

Took care of all my concerns and very helpful with the project i had posted

Date of experience: December 28, 2021
India
1 review
0 helpful votes
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Its great opportunity to work on this plat form. Thanks for your patience, thanks a lot. Thanks for Your support.

Date of experience: December 28, 2021
Colombia
1 review
0 helpful votes
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Amazing
December 28, 2021

He was good. Solved my issue. Great customer service.

Date of experience: December 28, 2021
India
1 review
0 helpful votes
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Great Listener
December 28, 2021

You are a great listener. Understands the point. Thank you so much Jam. P for your assistance.

Date of experience: December 28, 2021
Brazil
1 review
0 helpful votes
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Successful Authentication
December 28, 2021

The support team really helped me throughout the process of authentication and everything worked just fine.

Date of experience: December 28, 2021
Germany
1 review
0 helpful votes
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Above good
December 28, 2021

They did answer, but as I mentioned "They" would have appreciated, if that would have been one person. Because in written format, sometimes it is difficult for new person to understand the background.

Date of experience: December 28, 2021
Romania
1 review
0 helpful votes
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Good response
December 28, 2021

Jessica helped me understand what was going on with my request.
All good now, thank you

Date of experience: December 28, 2021
Viet Nam
1 review
0 helpful votes
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Best support
December 28, 2021

Hello,
I am very satisfied, in terms of response and support from the freelance customer care side, it satisfies me what was needed.
Thanks you
Ry.

Date of experience: December 27, 2021
Egypt
1 review
0 helpful votes
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Great converstion
December 28, 2021

She's very friendly and she understands me well.
The dates are right.
She's cheerful

Date of experience: December 27, 2021
Qatar
1 review
0 helpful votes
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I am very long user of freelancer.com
December 28, 2021

Simply recommended!
I always find my experts over here for my projects with my budget
Freelancer team tries to make the ecosystem more amature
Thanks for there services

Date of experience: December 27, 2021
New Zealand
2 reviews
2 helpful votes
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There are too many spam that breaches the rules. Freelancers that are advertised as "Digital marketers" sent tons of bots to my Social Media sites They were reported, but nothing happens. Even Admin takes up to a week to reply you.

Same with Fiverr, the moment someone charges the top dollar, then they become a "Selected Member", because the bring more money to Freelancer. I had problems with every single order I did, with freelancers dont know what they are doing and wasted a week of my and my clients time, and then (with all the proof) I had to apply for refunds because the freelancers are illiterate.

I have done mostly designing gigs, but again, same as with Fiverr, everyone is "a specialist in this field for many years and understand the requirements exactly", till they start working then it comes out that they have no idea what they are doing. Last example attached where my client has very clearly asked for Canva made designs. Freelancers confirm as understood exactly. A week later they sent photoshop designs. When i point the attached out, all i got is "sorry", and i have just lost another client.

Bottomline, they are much more expensive than Fiverr, you need to do a security check as strict as a NASA Scientist to become verified, which is not needed with Fiverr and the quality of freelancers are much lower than those of Fiverr.

Date of experience: December 27, 2021
Iraq
1 review
0 helpful votes
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Help to post my project
December 27, 2021

Kelly was very helpful and help me to post my project

Date of experience: December 27, 2021
Poland
1 review
0 helpful votes
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Excellent support
December 27, 2021

I appreciate your proficiency in addressing my concern. Very swift and satisfying response.

Date of experience: December 27, 2021
Pakistan
1 review
0 helpful votes
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Support By Kelly V.
December 27, 2021

I am really happy and impressed by the help and support provided by Kelly. I really appreciate it.
Thanks

Date of experience: December 27, 2021