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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got good and nice work. Thanks for the same. The logo is quality level work.
This is a great website for designers to expand your portfolio and work with some good companies.
As always, Freelancer.com's support team is on their toes and provides resolution on-time, keep up the good work!
Very good Customer Support. Thank you. The time to solve the issue was less than 5 minutes. Very fast and reliable.
They really helped me alot with my problem also they were very responsive to my questions
I am really satisfied with this experience with them and sure if there is any problem in the future I will not hesitat to contact them
Thanks alot
The interviewer is very kind and patient.
He was able to solve my problem with the page successfully.
Took care of all my concerns and very helpful with the project i had posted
Its great opportunity to work on this plat form. Thanks for your patience, thanks a lot. Thanks for Your support.
You are a great listener. Understands the point. Thank you so much Jam. P for your assistance.
The support team really helped me throughout the process of authentication and everything worked just fine.
They did answer, but as I mentioned "They" would have appreciated, if that would have been one person. Because in written format, sometimes it is difficult for new person to understand the background.
Jessica helped me understand what was going on with my request.
All good now, thank you
Hello,
I am very satisfied, in terms of response and support from the freelance customer care side, it satisfies me what was needed.
Thanks you
Ry.
She's very friendly and she understands me well.
The dates are right.
She's cheerful
Simply recommended!
I always find my experts over here for my projects with my budget
Freelancer team tries to make the ecosystem more amature
Thanks for there services
There are too many spam that breaches the rules. Freelancers that are advertised as "Digital marketers" sent tons of bots to my Social Media sites They were reported, but nothing happens. Even Admin takes up to a week to reply you.
Same with Fiverr, the moment someone charges the top dollar, then they become a "Selected Member", because the bring more money to Freelancer. I had problems with every single order I did, with freelancers dont know what they are doing and wasted a week of my and my clients time, and then (with all the proof) I had to apply for refunds because the freelancers are illiterate.
I have done mostly designing gigs, but again, same as with Fiverr, everyone is "a specialist in this field for many years and understand the requirements exactly", till they start working then it comes out that they have no idea what they are doing. Last example attached where my client has very clearly asked for Canva made designs. Freelancers confirm as understood exactly. A week later they sent photoshop designs. When i point the attached out, all i got is "sorry", and i have just lost another client.
Bottomline, they are much more expensive than Fiverr, you need to do a security check as strict as a NASA Scientist to become verified, which is not needed with Fiverr and the quality of freelancers are much lower than those of Fiverr.
Kelly was very helpful and help me to post my project
I appreciate your proficiency in addressing my concern. Very swift and satisfying response.
I am really happy and impressed by the help and support provided by Kelly. I really appreciate it.
Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

