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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Chat Support
December 26, 2021

Byron was super nice, and effective with his help!

Date of experience: December 26, 2021
India
1 review
0 helpful votes
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Well it was great help and support as the person was very much informative and supportive

Date of experience: December 26, 2021
India
1 review
0 helpful votes
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Very Good Service
December 26, 2021

Very helpful agent - Radley C.
Thanks he/she solved my problem in time and also good way fo talking

Date of experience: December 26, 2021
Cote D'ivoire
1 review
0 helpful votes
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Rating Freelancer's service
December 26, 2021

I was impressed by the good and quick feedback and also the good communication I received from you. Thanks indeed for resolving my issue.

Date of experience: December 26, 2021
India
1 review
0 helpful votes
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EXTREMELY HELPFUL - SPONTANEOUS HEP
December 26, 2021

Immediately extending support via Mail how to handle such situations; procedurewise
Cleared - My Portfolio posting doubt
Suggested & Pending - Not to pay to client - before awarding proect- Paid refundable deposit - work not allotted - I paid Rs. 1,100+ Rs. 800 = Rs. 1,900 - Qualified for work - But not allotted the work and client remaining silent
Guided - it is Half way through - RUPAY CARD not supported - VERIFIED PAYMENTS METHOD - I could not complete due to RUPAY CARD TYPE and want of funds

Date of experience: December 26, 2021
Indonesia
1 review
0 helpful votes
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Chating with clien but abort
December 26, 2021

The explanation is very clear and the response is fast. Also accurate to the directions.

Date of experience: December 26, 2021
Egypt
1 review
0 helpful votes
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Perfect
December 25, 2021

Freelancer's support is one of the best support I've ever chatted with
They always manage to help me with all the situations.

Date of experience: December 25, 2021
Pakistan
1 review
0 helpful votes
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Team provide effective solution to your problem in a timely manner, keeps you updated with the status.

Date of experience: December 25, 2021
India
1 review
0 helpful votes
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Nice responding on time
December 25, 2021

The freelancer assistant guided me to go forward on time while I clicked wrong and I went for customer support, I got a great experience

Date of experience: December 25, 2021
Bangladesh
1 review
0 helpful votes
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Wonderful Assistance
December 25, 2021

I am a new Seller in this platform. I started receiving fishy messages from fake sellers in my thread. This is quite dengerous for me at the same time to the integrity of Freelancer.com. I immediately reported to you and happy to see, proper action taken.

Date of experience: December 25, 2021
India
1 review
0 helpful votes
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Reopened account after long time. Thank you for your support

Date of experience: December 24, 2021
Lebanon
2 reviews
0 helpful votes
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Great Customer Service
December 24, 2021

Very Fast, very helpful, solved my problem in no time

Date of experience: December 24, 2021
Pakistan
1 review
0 helpful votes
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Support
December 24, 2021

Excellent experience and good response time.
They solved my problem

Date of experience: December 24, 2021
India
1 review
0 helpful votes
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Good job by support staff
December 24, 2021

I had a problem logging it. They resolved it quickly.

Date of experience: December 24, 2021
Indiana
1 review
0 helpful votes
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Pepels perspective
December 25, 2021

Im one Notification ive been studying what the mases think. My review is this freelancer checks out positive by majority vote. Im going to follow positive feedback and learn Moore.

Date of experience: December 24, 2021
India
1 review
0 helpful votes
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Nice experience
December 24, 2021

I had a good experience with the freelancer support team. Thanks

Date of experience: December 23, 2021
Ukraine
1 review
0 helpful votes
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Good and fast Support.
December 23, 2021

The support was fast and very responsive and quick solution.

Date of experience: December 23, 2021
Brazil
1 review
0 helpful votes
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Ótimo trabalho
December 23, 2021

De todas as formas venho agradecer vocês pelo trabalho, super atenciosa.

Date of experience: December 23, 2021
PS
1 review
0 helpful votes
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Happy
December 23, 2021

I am very happy working with freelancing.
That is a very good freelancing marketplace I have ever seen.

Date of experience: December 23, 2021
Argentina
1 review
0 helpful votes
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Thank you!
December 23, 2021

Thank you! He was able to solve the problem. Great customer service

Date of experience: December 23, 2021