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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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About Freelancer
December 23, 2021

Freelancer is a paradise for freelancers.
And also supporters work so friendly and are responsible for their job.

Date of experience: December 23, 2021
Mexico
1 review
0 helpful votes
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Macall is great!
December 23, 2021

He is kind and answers to any question right away.

Date of experience: December 22, 2021
Minnesota
1 review
0 helpful votes
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Feedback modification
December 22, 2021

They will always support me in a professional manner.

Date of experience: December 22, 2021
South Africa
2 reviews
0 helpful votes
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Excellent Experience
December 22, 2021

Today, I chatted with Barry from Freelancer's Verified team. Barry assisted me in verifying my profile. In addition to being prompt and helpful, Barry was friendly and knowledgeable and made the entire experience quick and easy. I have always recommended Freelancer.com to friends and family looking to start a career as a freelancer, but after this experience I will make sure to double those recommendations. If I could give Barry 12 stars out of 10, I would.

Date of experience: December 22, 2021
Colombia
1 review
0 helpful votes
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Muy rápido
December 22, 2021

La ayuda fue rápida y oportuna. Me brindaron la información que necesitaba.

Date of experience: December 22, 2021
India
1 review
1 helpful vote
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Best service and support
December 22, 2021

I had a great experience with Freelancer team. Very supportive.

Date of experience: December 22, 2021
Serbia
1 review
0 helpful votes
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Great support
December 22, 2021

Agent Guinevere M. Did everything he could to give me info I need help me fixing my problem. Thanks!

Date of experience: December 21, 2021
Pakistan
1 review
0 helpful votes
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Nice and Friendly Support Team
December 22, 2021

I am using freelancer since 2013. I have learned much more there in the online platform, Still using freelancer.com and the credit goes to freelancer easy platform and particularly the Support Team.

Date of experience: December 21, 2021
Mexico
1 review
0 helpful votes
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It was my first payment, I had to wait a long time and I didn't know what to do, (I thought I would lose it) but the helpdesk gave me certainty and peace of mind.

Now I have received my payment

Thank you

Date of experience: December 21, 2021
Serbia
1 review
0 helpful votes
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Answered my question
December 21, 2021

Got a precise answer to my question, appreciate the support.

Date of experience: December 21, 2021
Germany
1 review
0 helpful votes
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Jam. P
December 21, 2021

Jam P. Was an excellent Customer service. He helped me out a lot and iam very thankful for his patients and his help.

Date of experience: December 21, 2021
Kentucky
1 review
0 helpful votes
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Freelancer Support (Refund)
December 21, 2021

Facilitated the refund of my deposit which I created by mistake. Provide excellent support and communications in my situation.

Date of experience: December 21, 2021
India
1 review
0 helpful votes
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Helpful
December 21, 2021

It was quite helpful, I explained my issue and was resolved in few minutes

Date of experience: December 21, 2021
Spain
1 review
0 helpful votes
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Great Job
December 21, 2021

Nicholl O. Was a great help... quick, educated, and accurate. A pleasure.

Date of experience: December 21, 2021
Madagascar
1 review
0 helpful votes
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Mr Radley. C take me in charge. He is kind and resolve rapidly my problem.

Date of experience: December 21, 2021
Egypt
1 review
0 helpful votes
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I have a good experience with all the freelancer staff in general, and with Jethro from the verified with freelancer team, he really helped me to add the badge and answered all my questions.

Date of experience: December 21, 2021
Bangladesh
1 review
0 helpful votes
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Perfect Chat for me
December 21, 2021

It is good to live chat with someone so instant in freelancer.com. I never get this on other platforms. I really appreciate it

Date of experience: December 21, 2021
Pakistan
1 review
0 helpful votes
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I really appreciate Macall (Freelancer Verified Staff) introduced me this product and how this could benefit me to win more projects. Macall was always there to help me and answer my questions.

Date of experience: December 21, 2021
India
1 review
0 helpful votes
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Freelancer team was really helpful!
December 21, 2021

Thank you team freelancer for all your support and help, and thanks for making the work environment so safe. Really appreciate all the help I got from them, thanks again,
Bazma

Date of experience: December 20, 2021
Pakistan
1 review
0 helpful votes
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Card authentiction
December 20, 2021

It was very good the help center respond me on time and resolve my problem with smooth

Date of experience: December 20, 2021