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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Philippines
0 reviews
0 helpful votes
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Worst Experience To Have
January 19, 2022

Your support is not favorable to give help with me nor the freelancers in the platform this is not acceptable to have and not worth it to give a proper feedback worst worst worst! It it make my day super duper extremely worst, Freelancer.com support is the worst one to have trust me they are not helpful

Date of experience: December 20, 2021
India
1 review
0 helpful votes
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Refunded project fees.
December 20, 2021

When I have registered my complaint The freelancer team took action very quickly the are fixed the problem clearly.

Thanks!

Date of experience: December 19, 2021
India
1 review
0 helpful votes
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Support for payments
December 20, 2021

Hi, I was worried and wondering about my missing payments. Thanks to Amy, Elijah, Ada, Callie, Maine and Caleb for their support in tracing my payment and getting it credit to my account.

Date of experience: December 19, 2021
Pakistan
1 review
0 helpful votes
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Freelancer review
December 20, 2021

Overall good. But They have to work on their interface it is a little difficult for new clients to understand it. They should make it user-friendly.

Date of experience: December 19, 2021
Pakistan
1 review
0 helpful votes
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Very nice experience
December 19, 2021

Freelancer staff is a very professional and thery listen my issues carefully. There staff is very helpful.

Date of experience: December 19, 2021
India
1 review
1 helpful vote
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Good
December 19, 2021

Good staff. And i understanding the message. Thanks my dear staff i hope you are the best staff

Date of experience: December 18, 2021
Pakistan
1 review
0 helpful votes
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Good job
December 18, 2021

It was good and i am a little but confused still but the main problem has been resolved

Date of experience: December 18, 2021
Pakistan
1 review
0 helpful votes
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BEST HONEST Support
December 18, 2021

Loved your support, thanks alot Jam. You saved my time. I was really worried, God bless you more.

Date of experience: December 18, 2021
TW
1 review
0 helpful votes
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Refund
December 18, 2021

I was actually clueless that it automatically charge once the trials end. But truly happy with the assistance.

Date of experience: December 17, 2021
Saudi Arabia
1 review
0 helpful votes
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Mr. Macall has provided me full information about Freelancer.com verification program (Blue badge). Thanks to him for being supported.

Date of experience: December 17, 2021
Egypt
1 review
0 helpful votes
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Thankful
December 17, 2021

The customer server was very helpful, he helped me a lot across many things to explain it to me.

Date of experience: December 17, 2021
Hawaii
1 review
0 helpful votes
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Long process
January 16, 2022

I did not like that every single email I sent was to a new customer service rep. It makes it hard to fix the problem when the conversation is restarted every email. The emails were often informative, however I didn't like the information within them. I was more upset by Freelancers policy more than the customer service. When creating an account the instructions were VERY vague and difficult to understand. Especially regarding receiving payments from clients. It is the whole reason for using this sight and there is minimal explanation on the details of how milestone payments work. There is only basic information.
It ended up that I did work for a fake profile assuming I correctly implemented milestone payments, however it was not done correctly and I received no payment for my work. I was then charged a fee by Freelancer for working for free. I strongly felt it was unjust to charge a fee when there was a fake profile on their site. After 15 email exchanges of two weeks they finally annulled the fee. I would have preferred more understanding in this situation. But I guess all's well that ends well.

Date of experience: December 17, 2021
Ecuador
2 reviews
0 helpful votes
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Experiencia con Freelancer
December 17, 2021

Freelancer is a fantastic platform, it allowed us to develop every idea and turn it into a very valuable product for us

Date of experience: December 17, 2021
Germany
1 review
0 helpful votes
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Excellent tool
December 17, 2021

Great tool to get in touch with experienced experts for various projects - easy to handle

Date of experience: December 17, 2021
Romania
1 review
0 helpful votes
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Macall
December 17, 2021

Macall did a great job informing me about the Verified User Program, and promptly assisted me through the process!

Date of experience: December 17, 2021
Ukraine
1 review
0 helpful votes
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Introducing me Verified by Freelancer
December 17, 2021

I would greatly recommend Freelancer staff and especially Macall C. Who introduced me the possibility to have a valuable advantages of usage the Verified by Freelancer program. I'm very happy to have a time there.

Date of experience: December 16, 2021
Singapore
1 review
0 helpful votes
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Review for Macall
December 17, 2021

Macall was very helpful. She laid the requirements and benefits properly and made the process very smooth and quick.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Helpful, patient and friendly
December 16, 2021

Jacinta answered my questions knowledgeably and quickly. Also provided resources for more information. I was frustrated and confused, but Jacinta helped me and was so patient.

Date of experience: December 16, 2021
Argentina
1 review
0 helpful votes
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Excelente Servicio de Soporte Tecnico
December 16, 2021

Todas las personas con la que hable supieron sacarme todas las dudas muy bien y solucionar todos los tickets que abrí. Gracias por la oportunidad de trabajar dentro de esta página como arquitecto freelancer! Felices fiestas!

Date of experience: December 16, 2021
Kenya
1 review
0 helpful votes
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Awesome
December 16, 2021

Awesome experience the chat Agent was very helpful

Date of experience: December 16, 2021