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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Your support is not favorable to give help with me nor the freelancers in the platform this is not acceptable to have and not worth it to give a proper feedback worst worst worst! It it make my day super duper extremely worst, Freelancer.com support is the worst one to have trust me they are not helpful
When I have registered my complaint The freelancer team took action very quickly the are fixed the problem clearly.
Thanks!
Hi, I was worried and wondering about my missing payments. Thanks to Amy, Elijah, Ada, Callie, Maine and Caleb for their support in tracing my payment and getting it credit to my account.
Overall good. But They have to work on their interface it is a little difficult for new clients to understand it. They should make it user-friendly.
Freelancer staff is a very professional and thery listen my issues carefully. There staff is very helpful.
Good staff. And i understanding the message. Thanks my dear staff i hope you are the best staff
Loved your support, thanks alot Jam. You saved my time. I was really worried, God bless you more.
I was actually clueless that it automatically charge once the trials end. But truly happy with the assistance.
Mr. Macall has provided me full information about Freelancer.com verification program (Blue badge). Thanks to him for being supported.
I did not like that every single email I sent was to a new customer service rep. It makes it hard to fix the problem when the conversation is restarted every email. The emails were often informative, however I didn't like the information within them. I was more upset by Freelancers policy more than the customer service. When creating an account the instructions were VERY vague and difficult to understand. Especially regarding receiving payments from clients. It is the whole reason for using this sight and there is minimal explanation on the details of how milestone payments work. There is only basic information.
It ended up that I did work for a fake profile assuming I correctly implemented milestone payments, however it was not done correctly and I received no payment for my work. I was then charged a fee by Freelancer for working for free. I strongly felt it was unjust to charge a fee when there was a fake profile on their site. After 15 email exchanges of two weeks they finally annulled the fee. I would have preferred more understanding in this situation. But I guess all's well that ends well.
Freelancer is a fantastic platform, it allowed us to develop every idea and turn it into a very valuable product for us
Great tool to get in touch with experienced experts for various projects - easy to handle
Macall did a great job informing me about the Verified User Program, and promptly assisted me through the process!
I would greatly recommend Freelancer staff and especially Macall C. Who introduced me the possibility to have a valuable advantages of usage the Verified by Freelancer program. I'm very happy to have a time there.
Macall was very helpful. She laid the requirements and benefits properly and made the process very smooth and quick.
Jacinta answered my questions knowledgeably and quickly. Also provided resources for more information. I was frustrated and confused, but Jacinta helped me and was so patient.
Todas las personas con la que hable supieron sacarme todas las dudas muy bien y solucionar todos los tickets que abrí. Gracias por la oportunidad de trabajar dentro de esta página como arquitecto freelancer! Felices fiestas!
Awesome experience the chat Agent was very helpful
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

