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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Awesome
December 16, 2021

Awesome experience the chat Agent was very helpful

Date of experience: December 16, 2021
Nicaragua
1 review
0 helpful votes
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I think it is very hard to get clients or been adjudicated with a project. Also It hard to get good clients, even if you are the best in your fiel. I am not saying i am the best but I think I am good enough to at least make a lving from this. The only resaon I am using freelancer is because represents an extra income but for sure is imposible to live only as a user in freelancer sites. Whel thats my opinion.

My advice is that yout should pick better your freelancer and award their quality. You have to many freelancers and less job offers. Also you should improve your jobs cartegorization, I mean, for example, I am and architectural render expert, but I can find an exclusively area for us. I always recieve offers from clients that needs me for another kind of jobs like product 3d modeling, or characters for games, etc.

Anyway, your site is great but not so great for an Archviz Artist, which is a totally different career.

Thanks.

Date of experience: December 16, 2021
VE
1 review
0 helpful votes
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Solving a contest doubt
December 16, 2021

I had a doubt about updating a sealed contest entry after the contest was closed.
Freelancer support center clarified my doubt on time and sent clear instructions.
Many thanks!

Date of experience: December 16, 2021
France
1 review
0 helpful votes
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My interview to be certified
December 16, 2021

Chelsea contacted me at the scheduled time (I was a little late).
She was clear in her questions and explanations.
All was very nice.
I'm satisfied with this interview.

Date of experience: December 15, 2021
NL
1 review
0 helpful votes
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Great interaction
December 16, 2021

Meeting Chelsea and speaking with her was a good experience. She asked thorough questions and we were able to communicate together very well.

Date of experience: December 15, 2021
AE
1 review
0 helpful votes
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Good response from (Judith J.)
December 16, 2021

Appreciate the detailed response from Judith J.As I am new and still learning here. Just hoping to get my break on starting my freelancing journey.
Unfortunately, I am getting too many fake clients. I just end up reporting them.

Date of experience: December 15, 2021
India
1 review
0 helpful votes
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Wonderful conversation!
December 16, 2021

It was a very good to talk with freelancer.com, Very understandable and supportive conversation. I'm highly appreciate it. Thanks!

Date of experience: December 15, 2021
Turkiye
1 review
0 helpful votes
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Seems patient from response
December 16, 2021

The response didn't come too quickly, but it was with a tone of patience.

Date of experience: December 15, 2021
Peru
1 review
0 helpful votes
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On Verified by Freelancer
December 16, 2021

Macall C. Reached out to me and introduced the benefits of Freelancer's Verified program, and convinced me to take this product. They were very straightforward and cleared all doubts I had about it, and were also a very good communicator.

Date of experience: December 15, 2021
India
1 review
0 helpful votes
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Positive, helpful and prompt
December 16, 2021

Positive, helpful and prompt. I was very worried I won't be able to make money because of a simple technical difficulty. But freelancer was very supportive and reassuring. Thank you!

Date of experience: December 15, 2021
Mexico
1 review
0 helpful votes
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Account paypal
December 15, 2021

I appreciate the solution they gave to my paypal account, there were several attempts but it was already solved, although paypal takes a little longer to withdraw the funds is the way I decided to do it. Greetings to all.

Date of experience: December 15, 2021
PS
1 review
0 helpful votes
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Good suuport team
December 15, 2021

Good support team & good live chat support.
Thanks for this service.

Date of experience: December 15, 2021
Malaysia
1 review
0 helpful votes
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Solution within minutes.
December 15, 2021

Very fast responses in a professional way. Understood my problems very well and gave the solution so fast.

Date of experience: December 15, 2021
Philippines
1 review
0 helpful votes
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Refunding a missing fund
December 15, 2021

It was a smooth conversation with Nicholl O. And was able to assist me.

Date of experience: December 15, 2021
India
1 review
0 helpful votes
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Great Service
December 15, 2021

Great Service talking to Jethro. He explained everything in detail.

Date of experience: December 15, 2021
France
1 review
0 helpful votes
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« Verified by freelancer » payment
December 15, 2021

I payed the proper fee online in order to get a « Verified by Freelancer » badge. The payment sat in the bank for a few days as if it was waiting to be approved, but eventually was cancelled by my bank. The money never left my account. I just wanted to check if there was an issue with Freelancer.com, it wasn't the case. That's all folks!

Date of experience: December 15, 2021
NL
1 review
0 helpful votes
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He is very kind, clear and professional. He explained about the verified freelancer application and everything to apply on it.
So, I know the benefit of the application and make a decision to apply on it.
Thanks for his helps.
Kind regards.

Date of experience: December 15, 2021
Bangladesh
1 review
0 helpful votes
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The verification process was really amazing, when i joined she was really sweet to me, i was nervous but she really made me feel comfortable, asked few question and boom i'm verified now.

Date of experience: December 14, 2021
Pakistan
1 review
0 helpful votes
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Great Interview
December 15, 2021

Very cheerful and understandable point to point questions and was done in no time :)

Date of experience: December 14, 2021
Nigeria
1 review
0 helpful votes
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So I was messaged about joining Freelancer Verified Program to have better chance of earning more as a freelancer. He was concise and polite. I'll definitely register for it in the nearest future.

Date of experience: December 14, 2021