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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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Feedback on Freelancer's Macall
December 15, 2021

Was presented with an offer to be verified user, Macall is very professional, kind and he made everything easy to understand.

Date of experience: December 14, 2021
Malaysia
1 review
0 helpful votes
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Macall offered me an invitation to participate in the freelancer Verified program, which initially I didn't think I'd be interested in. But after she explained to me the benefits of this program, and a quick research also, it sparked a little interest in me to join in. Although I can't participate right now, I would definitely do so in the near future hopefully.

She explain very well, and it was very pleasant communicating with her. I will reach out to her again if I have any questions regarding the program, and also if I'm finally available to participate.

Date of experience: December 14, 2021
Hong Kong
1 review
0 helpful votes
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Faking to resolve
January 14, 2022

Failed to resolve but kept marking it resolved. It is not. This is a misrepresentation, covering your eyes doesnt make a room cleaning. You seem to have internal KPI on solving customer issues. Instead of genuinely resolving it, you are faking it. Hope you management can see this.

Date of experience: December 14, 2021
Egypt
1 review
0 helpful votes
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Supportive
December 14, 2021

The support agent was so helpful in clearfy the issue and the reason of the problem which I asked about, thank you.

Date of experience: December 14, 2021
AE
1 review
0 helpful votes
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Appreciate
December 14, 2021

Best experience with support team.
Thanks for live support.

Date of experience: December 14, 2021
India
1 review
0 helpful votes
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Amazing and super helpful
December 14, 2021

I love to be a super supportive community like freelancer, they just do justice to what's right. I will always be a freelancer, thank you very much

Date of experience: December 14, 2021
Saudi Arabia
1 review
0 helpful votes
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Really great
December 14, 2021

Really great service. Thanks for help**************

Date of experience: December 14, 2021
Pakistan
1 review
0 helpful votes
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Excellent Services
December 14, 2021

The Freelance.com team is very fast and very active. Thank you

Date of experience: December 14, 2021
Italy
1 review
0 helpful votes
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Very good experience
December 14, 2021

My experience with freelancers has been brilliant from the first moment: I work well, if I have any doubts it is clarified by the support team or community, and the freelance team is very attentive to the client and the developer.

Date of experience: December 14, 2021
BA
1 review
0 helpful votes
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Chelsea was pure pleasure to talk too
December 14, 2021

Chelsea was more than professional and pleasant to talk too. Even if most of my communication is done through chat, she really made it easy for me.
This experience gave me courage to do more video calls with clients.

And thanks to the Freelancer for all the opportunities that I get by working on my dream job as an illustrator.

Date of experience: December 13, 2021
Norfolk Island
1 review
0 helpful votes
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Client complain
December 14, 2021

I am really grateful to the freelancer team for their support and effort in getting my complaint attended to

Date of experience: December 13, 2021
New Jersey
1 review
0 helpful votes
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It answered to all my questions
December 13, 2021

Short and very effective communication. Excellent assistance!

Date of experience: December 13, 2021
Sri Lanka
1 review
0 helpful votes
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Excellent staff
December 13, 2021

Of course, they were always friendly and were there to support at any time.

Date of experience: December 13, 2021
Pakistan
1 review
0 helpful votes
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Good and easy to communicated
December 13, 2021

Excellent experience and i have good offer by freelancer staff

Date of experience: December 13, 2021
Jordan
1 review
0 helpful votes
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I had a bad experience with a client who has posted a fake project, and I've contacted your support team. They really helped me and refunded my money.

Date of experience: December 13, 2021
Michigan
1 review
0 helpful votes
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He helped to fix the situation
December 13, 2021

Awesome, Radley C, took care of the issue I was having, and calmed me down. I had a dispute with my freelancer. My freelancer had started working on the job. On Dec. 13th I received an email that my freelancer had been paid $700. I was upset, because the freelancer had no work uploaded on my website and was paid, infact there was still 2/3 of the work to be completed. Radley C. Froze the $700 untill the work is completed. I was given the reference number: IXAX-7707-OCCM. Radley did a wonderful work, he saved my money to be paid until I can get the project completed. Thank you Radley C.!

Date of experience: December 13, 2021
El Salvador
1 review
0 helpful votes
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Good information
December 13, 2021

Solved all my doubts in a short time, good communication.

Date of experience: December 13, 2021
Greece
1 review
0 helpful votes
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Macall informed me of a great offer on Freelancer.com, for the Verified Freelancer and Perfect Profile services, and explained their features in detail

Date of experience: December 13, 2021
New York
1 review
0 helpful votes
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Fast, professional
December 13, 2021

It was fast and professional. I appreciate Byron's help.

Date of experience: December 13, 2021
Sweden
1 review
0 helpful votes
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Schnell und freundlich
December 13, 2021

Mein Problem konnte gelöst werden. Der Support war sehr freundlich und schnell.

Date of experience: December 13, 2021