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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified
December 13, 2021

Nice experience. Friendly discussion. Arranged at short notice. Plesant discussion, business like and to the point

Date of experience: December 13, 2021
Armenia
1 review
0 helpful votes
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Since childhood, I loved to do 3D graphics, but did not earn this, I worked as a seller in a store, in 2012 I joined the army and came home at the end of 2014,
I had no work or money, my friends told me about the freelancer.com,
And I opened my account to do my favorite business 3D graphics,
At first I worked 15 hours a day, and did not ask for money for the work, it was important for me to improve my skills and communication with the customer,
At first it was difficult to communicate with clients, but I learned from my mistakes,
In the first 6 months of working in a freelance job, I could take jobs only at a low price project, but gradually everything went well, the rates began to grow and I was already taking expensive jobs,
freelancer.com taught me patience, I think this is the main guarantee of success

Date of experience: December 13, 2021
Turkiye
1 review
0 helpful votes
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Thank you for everything.
December 13, 2021

It helped me a lot despite my internet connection problem! Thank you for everything.

Date of experience: December 12, 2021
India
1 review
0 helpful votes
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Verfied Freelancer Program
December 13, 2021

I was thinking that I am not able to get good quality projects in Freelancer.com. Macall C, Freelancer Verified Staff from Freelancer.com explained that about Verified Freelancer and its features. I will make use of it.

Date of experience: December 12, 2021
Nigeria
1 review
0 helpful votes
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My card issues
December 13, 2021

I had issues with depositing money in my free lancer account, I contacted the support team and it was rectified immediately. I'm glad I can now deposit my funds. Thanks

Date of experience: December 12, 2021
India
1 review
0 helpful votes
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Great experience
December 12, 2021

I got a quick reply and great advice from the support.

Date of experience: December 12, 2021
Brazil
1 review
0 helpful votes
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Support was excellent.
December 12, 2021

I opened an account years ago and it was hacked, the support team helped me in minutes.

Date of experience: December 12, 2021
Spain
1 review
0 helpful votes
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Very fast and pleasant chat. At the end they gave me all the needed information and helped with the refund!

Date of experience: December 12, 2021
Armenia
1 review
0 helpful votes
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A team of professionals
December 12, 2021

Many thanks to the entire Freelancer team for their support and understanding.
I want to give very special thanks to Gabrielle.
Even the most difficult issues with the help of a professional team of Freelancer can be solved in a matter of minutes.

Date of experience: December 12, 2021
Italy
1 review
0 helpful votes
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Always a prompt support
December 12, 2021

I always fully rely on the freelancers' support service.

Date of experience: December 12, 2021
Bangladesh
1 review
0 helpful votes
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Just Awesome
December 12, 2021

I really love this live chat option. Very fast response and very helpful. Thanks!

Date of experience: December 12, 2021
Texas
1 review
0 helpful votes
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Jam was very helpful!
December 11, 2021

Jam was super helpful and handled the situation great!

Date of experience: December 11, 2021
Viet Nam
1 review
0 helpful votes
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Great service
December 11, 2021

Support quickly! The problem solved. Thank you very much!

Date of experience: December 11, 2021
Colombia
1 review
0 helpful votes
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Reembolso
December 11, 2021

Gracias muy cordial y atenta a mi solicitud.
Rápida respuesta

Date of experience: December 11, 2021
Malaysia
1 review
0 helpful votes
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Jam P. Very helpful
December 11, 2021

Very helpful and answer to all my question well, also very polite

Date of experience: December 11, 2021
South Africa
1 review
0 helpful votes
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Couldn't draw money
December 11, 2021

My problem was resolved quickly. Just a pity the person who fixed the problem didn't gmail back to say it was fixed. I tried it out to see that the problem was indeed fixed and I could draw money.

Date of experience: December 11, 2021
Turkiye
1 review
0 helpful votes
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Awesome
December 10, 2021

Kelly helped me a lot and he's a nice person. I think he did your job very well

Date of experience: December 10, 2021
Argentina
1 review
0 helpful votes
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Direct contact
December 10, 2021

I think that in the web page should be a link to send suggestions directly to the decision makers without passing thru the support team.

Date of experience: December 10, 2021
Algeria
1 review
0 helpful votes
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I'm wonder
January 9, 2022

I can't enter to my account, i have this message:
''This account has been closed. Please refer to this article for further details.''

Date of experience: December 10, 2021
Pakistan
1 review
0 helpful votes
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Great service
December 10, 2021

It was a great service by Kelly. Helped me and resolved my issue straight away. Thanks

Date of experience: December 10, 2021