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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Since childhood, I loved to do 3D graphics, but did not earn this, I worked as a seller in a store, in 2012 I joined the army and came home at the end of 2014,
I had no work or money, my friends told me about the freelancer.com,
And I opened my account to do my favorite business 3D graphics,
At first I worked 15 hours a day, and did not ask for money for the work, it was important for me to improve my skills and communication with the customer,
At first it was difficult to communicate with clients, but I learned from my mistakes,
In the first 6 months of working in a freelance job, I could take jobs only at a low price project, but gradually everything went well, the rates began to grow and I was already taking expensive jobs,
freelancer.com taught me patience, I think this is the main guarantee of success
It helped me a lot despite my internet connection problem! Thank you for everything.
I was thinking that I am not able to get good quality projects in Freelancer.com. Macall C, Freelancer Verified Staff from Freelancer.com explained that about Verified Freelancer and its features. I will make use of it.
I had issues with depositing money in my free lancer account, I contacted the support team and it was rectified immediately. I'm glad I can now deposit my funds. Thanks
I opened an account years ago and it was hacked, the support team helped me in minutes.
Very fast and pleasant chat. At the end they gave me all the needed information and helped with the refund!
Many thanks to the entire Freelancer team for their support and understanding.
I want to give very special thanks to Gabrielle.
Even the most difficult issues with the help of a professional team of Freelancer can be solved in a matter of minutes.
I always fully rely on the freelancers' support service.
I really love this live chat option. Very fast response and very helpful. Thanks!
Gracias muy cordial y atenta a mi solicitud.
Rápida respuesta
Very helpful and answer to all my question well, also very polite
My problem was resolved quickly. Just a pity the person who fixed the problem didn't gmail back to say it was fixed. I tried it out to see that the problem was indeed fixed and I could draw money.
Kelly helped me a lot and he's a nice person. I think he did your job very well
I think that in the web page should be a link to send suggestions directly to the decision makers without passing thru the support team.
I can't enter to my account, i have this message:
''This account has been closed. Please refer to this article for further details.''
It was a great service by Kelly. Helped me and resolved my issue straight away. Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

