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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Great service
December 10, 2021

It was a great service by Kelly. Helped me and resolved my issue straight away. Thanks

Date of experience: December 10, 2021
India
1 review
0 helpful votes
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Reactivating my account
December 10, 2021

It was very quick and straightforward response regrading the resolution for my account activation.
You are doing great job.

Date of experience: December 10, 2021
Bulgaria
1 review
0 helpful votes
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Good
December 10, 2021

It's okay but you have to add more bids. 6 are not enough and it takes too much time to have a bid again.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Grateful
December 10, 2021

My experience with Jacinta was excellent. She answered my questions and educated me as well. Please keep her and people like her around.

Date of experience: December 10, 2021
Switzerland
1 review
0 helpful votes
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Friendly support
December 10, 2021

Recently have a communication about an issues with bidding for a project. The issue was solved quickly in a very friendly manner.

Date of experience: December 10, 2021
France
1 review
0 helpful votes
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Doubt about a customer
December 10, 2021

I was contacted twice by the same person about two different projects, I quickly suspected that this person was not actually in charge of the project and wanted to submit my work to the client for her own benefit.

Date of experience: December 10, 2021
AE
1 review
0 helpful votes
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Excellent customer support
December 10, 2021

They responded timely and resolve my issue thanks.

Date of experience: December 10, 2021
Portugal
1 review
0 helpful votes
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Problems with payment
December 10, 2021

I had som issues with the employer, because he didn`t want to pay me. I contact the support center and 2-3 days later he release the money. I am very satisfacted with the customer support, because they resolve the problem.

Date of experience: December 10, 2021
Argentina
1 review
0 helpful votes
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Kind and reassuring attention
December 10, 2021

So far I have nothing bad to say about freelancer customer service. On all the occasions that I have requested it, they have treated me with great kindness and have resolved my doubts and problems. In this case, Gabriela has been very kind to me and quick to confirm that everything was fine with the money withdrawal, excellent job, thank you very much.

Date of experience: December 10, 2021
Turkiye
1 review
0 helpful votes
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I received a message from Macall in regards to verified Freelancer program. He was very thorough and kind in explaining me the Verified Freelancer Program. I am grateful for his effort. Thank you!

Date of experience: December 10, 2021
India
1 review
0 helpful votes
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Excellent
December 10, 2021

I'm happy to work here.Its a great experience to do such jobs.

Date of experience: December 10, 2021
India
1 review
0 helpful votes
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Nice Talking with Chelsea, She guided me to do more better on the platform, all the recommendations are welcome and I will apply them to improve my profile, Thank you so much to spare time to make it smooth and approachable.

Date of experience: December 10, 2021
India
1 review
0 helpful votes
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Chelsea was very helpful!
December 10, 2021

Chelsea was very prompt and made my verification process quick. I highly appreciate her for the smooth process.

Date of experience: December 9, 2021
India
1 review
0 helpful votes
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Makes sense
December 10, 2021

Your response was quick and clear. I now understand another side of the exchange rates. Very much helpful.

Date of experience: December 9, 2021
Turkiye
1 review
0 helpful votes
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Super
December 9, 2021

I am very glad that the operator solved my problem
Respect for the operator

Date of experience: December 9, 2021
Canada
1 review
0 helpful votes
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Just starting
December 9, 2021

I am just starting with this site, but I appreciate there is live agents to help when you need.

Date of experience: December 9, 2021
Pakistan
1 review
0 helpful votes
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Good Experience
December 9, 2021

Our Experience with the freelance.com support team is very helpful and great
Thanks, team

Date of experience: December 9, 2021
Texas
1 review
0 helpful votes
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Straight to the point
December 9, 2021

This person was straight to the point of what I needed and that was awesome.

Date of experience: December 9, 2021
RU
1 review
0 helpful votes
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Perfect Support!
December 9, 2021

Nicholl supported me perfectly.
I had a problem with milestone payment in my project. It is in pending status.
He explained about this issue very conveniently and I understood the reason.
Very recommend Nicholl's support.
Thanks, Nichool

Date of experience: December 9, 2021
India
1 review
0 helpful votes
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Experience With Freelancer
December 9, 2021

I have a good experience in finding projects. Freelancer provide leads from credible sources.

Date of experience: December 8, 2021