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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Highly experienced and very talented.
December 9, 2021

She is very talented and asked me very intelligent questions. She has a great common sanse and the way she talks is impressive! I want to thank freelancer for having Chelsea. I would love to meet her again if I got a chance. I am experienced & Ph. D scholar, I have talked with many professionals and found her very skilled.
Thanks Chalsea

Date of experience: December 8, 2021
India
1 review
0 helpful votes
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Verification Badge
December 9, 2021

I had a detailed discussion with Chelsea V. We discussed about our services, portfolio, current team size and prospective clients. It was really a fruitful discussion and smooth on-boarding/verification process.

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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Verified interview
December 9, 2021

This service is pretty good.
I recommend this service to every freelancers

Date of experience: December 8, 2021
Argentina
1 review
0 helpful votes
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Great job!
December 8, 2021

It was very helpfull and a great service. Radley has been very helpful with my concerns and even encouraged me to continue talking to the employer.

Date of experience: December 8, 2021
Kazakhstan
1 review
0 helpful votes
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Perfect Profile service offered
December 8, 2021

One of my working days, Macall C. Wrote about great service which site provided for freelancer. After some time I considered that It is great opportunity to make my profile very cool, so I wrote Maccal. She responded fast and tell me more about this service and after hear explanation I was sure that I need it. I' very glad that Maccal offered me this service. I already sent application and looking forward for my updated profile. Many thanks!

Date of experience: December 8, 2021
Bangladesh
1 review
0 helpful votes
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He is great person. He listen to me carefully! Thanks a lot

Date of experience: December 8, 2021
Canada
1 review
0 helpful votes
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Customer service was good.
January 6, 2022

The email back and forth from your customer service was helpful and on point. I had a hard time navigating the site and a really frustrating time with the company I tried to work with. Don't think it was your fault but that's why the fewer stars.

Date of experience: December 7, 2021
Illinois
1 review
0 helpful votes
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Great customer service, and quick
December 7, 2021

I received an email from Freelancer but the linked page indicated I was prohibited from viewing it. Freelancer customer service (Nicholl) quickly determined it was a valid email from Freelancer and not SPAM, and forwarded the info the the Enterprise team so they could address the issue. Great service and support.

Date of experience: December 7, 2021
South Africa
1 review
0 helpful votes
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Great service
December 7, 2021

The consultant was clear and was patient with what i needed

Date of experience: December 7, 2021
Texas
1 review
0 helpful votes
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Support help was Great
December 7, 2021

Had an issue posting funds to my project. Used the online chat feature, only had to wait a few seconds before Jam came on the line and worked through the issue. Retried my payment method and "Bingo" all is good. Top notch.

Date of experience: December 7, 2021
Bangladesh
1 review
0 helpful votes
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Excellent as Always
December 7, 2021

I have been working on this platform since 2011. Nothing to say, the customer care is always excellent, they try their best to solve any issue with the highest priority.

Date of experience: December 7, 2021
Indonesia
1 review
0 helpful votes
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Report Problem With Good service
December 7, 2021

I say, thank you for the complaint service, with a fast and responsive response.

Date of experience: December 7, 2021
RU
1 review
0 helpful votes
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Very good job site to work.
December 7, 2021

I've wondered that this site has very good service even I'm a new freelancer.
And I can get jobs easily that interested in me.
I'll work harder to become one of the top freelancer.
Thanks.

Date of experience: December 6, 2021
VE
1 review
0 helpful votes
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Good attention.
December 7, 2021

He was very polite in informing me. I recommended that he should report all aspects when selling a service to myself or someone else. For example, he never mentioned that the interview or the service could be in a language other than English, I had to ask him. I also had to ask him what would happen if I was rejected. There are things that One should not have the need to ask if Macall, or whoever it is that sells, reports everything that a consumer is interested in knowing. But in very general lines, I am comfortable with the treatment he gave me.

Date of experience: December 6, 2021
Nicaragua
1 review
0 helpful votes
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The experience using the site was not the best. It is really difficult to start freelancing with the incentives that have been built around payments.

My experience with the support team has been positive.

Date of experience: December 6, 2021
Pakistan
1 review
0 helpful votes
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Best services
December 6, 2021

I have some issue during my project but I get best support services great people very helpful

Date of experience: December 6, 2021
Nigeria
1 review
0 helpful votes
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Mysterious clients
December 6, 2021

Thanks to Judith J. I must say, Freelancer has the best Customer Response Team. Thumbs up!

Date of experience: December 6, 2021
Sudan
1 review
0 helpful votes
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Extremely Helpful And Friendly
December 6, 2021

I would tell that from my head, all the responds are quite friendly and incredibly helpful, the support team are very specific and they obviously spend some time to understand the issuer exactly.
I love the platform so much that I started spending most of my time with.

Date of experience: December 6, 2021
India
1 review
0 helpful votes
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Money lost
January 5, 2022

I made a payment using paytm and the money got debited from my account but has not credited to freelancer.

Date of experience: December 6, 2021
Pakistan
1 review
0 helpful votes
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Feedback
December 5, 2021

My experience with Radley was wonderful. Radley helped me in solving my issue and was very helpful all along. I would give him five stars for an amazing behavior and on communication skills.

Date of experience: December 5, 2021